GMC anc

P.O, Box 909989
Milwaukee, WI 53209-9989

14634

March 2015

This notice applies to your vehicle, VIN:
Dear Wheeled Coach Industries:

As the owner of a | model year GMC Savana, your satisfaction with our product is very important
to us.

This letter is intended to make you aware that some i model year GMC Savana vehicles may have
@ condition in which the fuel pump becomes inoperative due to an open circuit and/or overheating of
the fuel pump module battery terminal.

Do not take your vehicle to your GMC dealer as a result of this letter unless you believe

ur_vehi s_the conditi scribed above.

What We Have Done: General Motors Is providing owners with additional protection for the condition
described above. If this condition occurs on your SMC Savana within 10 years of the date your
vehicle was originally placed in service or 120,000 miles, whichever occurs first, the condition will be
repaired for you at no charge. Diagnosis or repair for conditions other than the condition described
above is not covered under this special coverage program.

What You Should Do: If you believe that your vehicle has the condition described above, repairs and
adjustments qualifying under this special coverage must be performed by a GMC dealer. You may
want to contact your GMC dealer to find out how long they will need to have your vehicle so that you
may schedule the appointment at a time that is convenient for you. This will also allow your dealer to
order parts if they are not already in stock. Keep this letter with your other important glove box
literature for future reference.

Reimbursement: |f you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required documents.
Working with your dealer will expedite your request, however, if this is not convenient, you may mail
the completed reimbursement form and all required documents to Reimbursement Department, PO
Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented
to your dealer or received by the Reimbursement Department by March 31, 2016, unless state law
specifies a longer reimbursement period.

cM |

if you have any questions or concerns that your dealer is unable to resolve, please contact the GMC
Customer Assistance Center at 1.800.496.9994 (Vi), 1.800.496.9992 (PR, English), or 1.800.496.9993
(PR, Espanol).

We are sorry for any inconvenience you may experience; however, we have taken this action in the
interest of your continued satisfaction with our products.

i av bub Drie

Alicia Boler-Davis
Sr. Vice President
Globe! Quality & Customer Experience

Enclosure
14634

UTC EE TTT
(0000016/GMR2V150227007
Page 01 of 02

General Motors Product Field Action 14654
Customer Reimbursement Request Form

‘This section to be completed by customer (please print)

Customer Name:

Street Address or P, O. Box Number:

City: : State: Zip Code:
Daytime Telephone Number (include Area Code):

Evening Telephone Number (include Area Code):

Date Request Form and Supporting Documentation Submitted to Dealer:
Vehicle Identification Number of Involved Vehicle:

(17 Characters)

Mileage at Time of Repair: Date of Repair:

Amount of Reimbursement Requested: $

THE FOLLOWING DOCUMENTATION MUST ACCOMPANY THIS REQUEST FORM.
Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.

The Vehicle Identification Number (VIN) of the vehicle that was repaired.

Description of probiem, the repair performed, date of repair and who performed the repair.
The total cost of the repair expense that is being requested.

Proof of payment for the repair in question and the date of payment.
(Copy of cancailed check, copy of credit card receipt or receipt for cash payment)

My signature to this document attests that all attached documents are genuine and ! request
reimbursement for the expense ! incurred for the repair covered by this letter.

Customer's Signature:

Please provide this request form and the required documents to your Genera! Motors dealer for -

Processing. If your request is approved, you will receive a check from your dealer. If your request is

denied, you will receive a written explanation for the denial from your dealer. If your request is

incomplete, your dealer will advise you what documentation is needed to complete the request and

Offer you the opportunity to resubmit the request when the missing documents are available. {f you

have any questions about this process or have waited 30 or more days for a response from your dealer,
lease contact the GM Customer Assistance Center at 1-800-204-0261.

‘This section to be completed by dealer {please print)

Bulletin No.: Request Approved: Date: Amount: §.
Request Denied: Date: Reviewed By:
Reason:

H denied, please provide a copy of this form to tho customer and retain original for your files

USHA TREY UO UOR UCD LT 0 MAO
(0900016/GMR2V150227007

Page 02 ot 02

y = 4 Chevrolet
P.O. Box 909989

Milwaukee, WI 53209-g989

TEAM YOM EY

14634

March 2015

This notice applies to your vehicle, VIN:
Dear Wheeled Coach Industries:

As the owner of a nodel year Chevrolet Express, your satisfaction with our product is very
important to us.

This letter is intended to make you aware that some node! year Chevrolet Express vehicles may
have a condition in which the fuel pump becomes inoperative due to an open circuit and/or
overheating of the fuel pump module battery terminal.

Do not take your vehicle to your Chevrolet dealer as a result of this letter unless you
believe that your vehicle has the condition as described above.

What We Have Done: General Motors is providing owners with additional protection for the condition
described above. If this condition occurs on your Chevrolet Express within 10 years of the date
your vehicle was originally placed in service or 120,000 miles, whichever occurs first, the condition will
be repaired for you at no charge. Diagnosis or repair for conditions other than the condition
described above Is not covered under this special coverage program.

What You Should Do: If you believe that your vehicle has the condition described above, repairs and
adjustments qualifying under this special coverage must be performed by a Chevrolet dealer. You
may want to contact your Chevrolet dealer to find out how long they will need to have your vehicle so
that you may schedule the appointment at a time that is convenient for you. This will also ailow your
dealer to order parts if they are not already in stock. Keep this letter with your other important glove
box literature for future reference.

Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed reimbursement form and present it to your dealer with all required documents.
Working with your dealer will expedite your request, however, if this is not convenient, you may mail
the completed reimbursement form and all required documents to Reimbursement Department, PO ~
Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented
to your deeler or received by the Reimbursement Department by March 31, 2016, unless state law
Specifies a longer reimbursement period.

4

lf you have any questions or concerns that your dealer is unable to resolve, please contact the
Chevrolet Customer Assistance Center at 1.800.222.1020 (TTY 1.800.833.2438).

We are sorry for any inconvenience you may experience; however, we have taken this action in the
interest of your continued satisfaction with our products.

i ua bev Pris

Alicia Boler-Davis
Sr. Vice President
Global Quality & Customer Experience

Enclosure
14634

‘0020761 /GMFIZV150302005,
Page 01 of 02

General Motors Product Field Action 14834

Customer Reimbursement Request Form

This section to be completed by customer (please print}
Customer Name;

Street Address or P. O. Box Number:
City: State: Zip Code:
Daytime Telephone Number (include Area Code):
Evening Telephone Number (include Area Code):

Date Request Form and Supporting Documentation Submitted to Dealer:
Vehicle Identification Number of involved Vehicle:

(97 Characters}

Mileage at Time of Repair: Date of Repair:

Amount of Reimbursement Requested: $.

THE FOLLOWING DOCUMENTATION MUST ACCOMPANY THIS REQUEST FORM,
Original or clear copy of all receipts, invoices and/or repair orders that show:

The name and address of the person who paid for the repair.

The Vehicle Identification Number (VIN) of the vehicle that was repaired.

Description of problem, the repair performed, date of repair and who performed the repair.
The total cost of the repair expense that is being requested.

Proof of payment for the repair in question and the date of payment.
{Copy of cancelled check, copy of credit card receipt or receipt for cash payment)

My signature to this document attests that all attached documents are genuine and ! request
Teimbursement for the expense | incurred for the repair covered by this fetter.

Customer's Signature:

Please provide this request form and the required documents to your General Motors dealer for

processing. ff your request is approved, you will receive a check from your dealer. if your request is

denied, you will receive a written explanation for the denial from your dealer. If your request is

incomplete, your dealer will advise you what documentation is needed to complete the request and

offer you the opportunity to resubmit the request when the missing documents are available. {f you

have any questions about this process or have waited 30 or tore days for a response from your dealer,
lease contact the GM Customer Assistance Center at 1-800-204-0261.

This section to be completed by dealer (please print)
Bulletin No.: Request Approved: Date: Amount: §.

Request Denied: Date: Reviewed By: er
Reason:

H denied, please provide a cony of this form to the customer and retain orfainal for vour Mas