GM Bulletin No.: 14576
Date: November 2014

Service Bulletin

SERVICE UPDATE
SUBJECT:

Service Update for Inventory and Customer Vehicles
Rear Door Inside Handle Release Cable Misrouted
Expires with Base Warranty

MODELS:

2014-2015 Cadillac CTS Sedan (VIN A)

This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle's New Vehicle
Limited Warranty period.
PURPOSE
This bulletin provides a service procedure to inspect the glass travel on both rear doors on certain
2014-2015 model year Cadillac CTS sedan (VIN A) vehicles. These vehicles may have been built
with a rear door inside handle release cable that is misrouted. A misrouted release cable could
restrict the glass travel. An unlocked door with this condition will unlatch and open when an
attempt is made to fully lower the window. Once unlatched, the door will not shut until the window
is raised and there is an attempt to operate the inside release handle. A locked door with this
condition will jam in a locked state when an attempt is made to fully lower the window. Once
jammed, the door – even if unlocked - will not open from the outside until the window is raised and
there is an attempt to operate the inside release handle.
If a cable is misrouted, dealers are to replace the latch, inside release cable, and the inside release
handle, and route the cable correctly.
This service procedure should be completed as soon as possible on involved vehicles
currently in dealer inventory and customer vehicles that return to the dealer for any type
of service during the New Vehicle Limited Warranty coverage period.
VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System –
Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.

Copyright 2014 General Motors. All Rights Reserved.

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November 2014

Bulletin No.: 14576

Additionally, a list of involved vehicles currently in dealer inventory is available on the “Service
Update Bulletin Information” link under the “Service” tab in GM GlobalConnect (US) or attached
to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that
return for service, for any reason, and are still covered under the vehicle's base warranty should
also be checked for vehicle eligibility.
PART INFORMATION
Parts required to complete this service update are to be obtained from General Motors Customer
Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
23446629
13592257
13592276
13592259
13592258
23168710
23168711

Description
CABLE ASM-RR S/D I/S HDL
LATCH ASM-RR S/D (L) (w/UTT)
LATCH ASM-RR S/D (R) (w/UTT)
LATCH ASM-RR S/D (L) (w/o UTT)
LATCH ASM-RR S/D (R) (w/o UTT)
HANDLE ASM-RR S/D I/S (L)
HANDLE ASM-RR S/D I/S (R)

Quantity/Vehicle
1 or 2 (if req’d)
1 (if req’d)
1 (if req’d)
1 (if req’d)
1 (if req’d)
1 (if req’d)
1 (if req’d)

SERVICE PROCEDURE
Inspection Procedure
Fully open both left and right rear windows and inspect for full travel of the door glass down into
the door.

3997956

 If the windows lower fully into both doors, no further action is necessary.

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November 2014

Bulletin No.: 14576

3997957

 If window travel is restricted on either rear side door, continue ahead to the Repair
Procedure.
Repair Procedure

3997960

1.

Remove the rear side door latch (1) and the rear side door inside handle cable (2) from the
affected door. Refer to Rear Side Door Inside Handle Cable Replacement in SI.

3997965

2.

Remove the rear side door inside handle (1) from the door trim assembly. Refer to Rear
Side Door Inside Handle Replacement in SI.

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November 2014

Bulletin No.: 14576

3997965

3.

Install a new rear side door inside handle (1) to the door trim assembly. Refer to Rear Side
Door Inside Handle Replacement in SI.

3997967

Note: When installing the new rear side door inside handle cable, ensure proper routing of the
cable within the door. As shown in the graphic above, the cable MUST be routed on the inboard
side (1) of the vertical glass channel, NOT the outboard side (2).

3997960

4.

Install a new rear side door latch (1) and new rear side door inside handle cable (2) to the
affected door. Refer to Rear Side Door Inside Handle Cable Replacement in SI.

5.

Prior to installing the door trim panel, verify proper operation of the door glass lowering fully
into the door.

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6.

November 2014

Bulletin No.: 14576

If necessary, repeat Steps 1-5 on the opposite side rear door.

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9101113
9101114

Description
Inspect Rear Window Travel – No Further Action Req’d
Replace One Latch, Inside Handle, & Cable (inc. inspect)

Labor
Time
0.2
0.9

Add: Replace Second Latch, Inside Handle, & Cable

0.7

DEALER PROGRAM RESPONSIBILITY
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility
for service in the future, and the vehicle is still covered under the New Vehicle Limited Warranty,
you must take the steps necessary to be sure the service update correction has been made before
selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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