GM Bulletin No.: 14545
Date: September 2014

Service Bulletin

SERVICE UPDATE
SUBJECT:

Service Update for Inventory and Customer Vehicles
Hood Latch Striker Weld
Expires with Base Warranty

MODELS:

2015 Cadillac ATS

All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle's New Vehicle
Limited Warranty period.
PURPOSE
This bulletin provides a service procedure to inspect the hood latch striker weld, and if necessary,
replace the hood on certain 2015 model year Cadillac ATS vehicles. The hood latch striker
reinforcement assembly produced from a specific weld fixture might not conform to Component
Technical Specifications requirements.
The welding between the striker wire and the
reinforcement plate may have reduced strength. This condition could prevent the hood from
latching. If the hood does not latch, the vehicle security indicator light will flash rapidly, the remote
start will not function, and the HOOD OPEN message will appear in the Driver Information Center
(DIC).
This service procedure should be completed as soon as possible on involved vehicles
currently in dealer inventory and customer vehicles that return to the dealer for any type
of service during the New Vehicle Limited Warranty coverage period.
VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System –
Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.

Copyright 2014 General Motors. All Rights Reserved.

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September 2014

Bulletin No.: 14545

Additionally, a list of involved vehicles currently in dealer inventory is available on the “Service
Update Bulletin Information” link under the “Service” tab in GM GlobalConnect (US) or attached
to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that
return for service, for any reason, and are still covered under the vehicle's base warranty should
also be checked for vehicle eligibility.
PART INFORMATION
Parts required to complete this service update are to be obtained from General Motors Customer
Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
23240215
23240216

Description
HOOD ASM (EXC. B3T)
HOOD ASM (B3T) (EXPORT),

Quantity/Vehicle
1 (if req'd)
1 (if req'd)

SERVICE PROCEDURE
1.

Open the hood.

3975743

Note: Use of a 1" crows foot wrench is necessary to check the torque.
2.

Position the torque wrench to the lowest position of the hood striker, as shown above.

3975744

3.

Apply 72 Nm (53 lb ft.) of torque to the striker while holding the hood with the opposite hand.

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4.

September 2014

Bulletin No.: 14545

Repeat the same test in the opposite direction.

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5.

Verify that the striker is not loose or bent, as shown in the example above.



If the hood striker does NOT show any looseness or bending, no further action is required;
just verify the hood closes properly.



If the hood striker DOES show looseness or bending, continue on to the Hood Replacement
Procedure below.

Hood Replacement Procedure

3975750

1.

Remove the hood (1). Refer to Hood Replacement in SI.

2.

Install the new hood. Refer to Hood Replacement in SI

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Bulletin No.: 14545

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100953
9100954

Description
Torque Test and Inspect Hood Striker – No Further Action
Req'd
Hood Replacement (inc. inspect and 1.8 hours for paint &
mix time)
Add: With Tint Coat/Tri-Coat Paint

Labor
Time
0.2

Net
Item
N/A

2.8

*

0.3

**

*

The amount identified in “Net Item” should represent the actual sum total of the current
GMCC&A Dealer net price for the paint allowance (GR) needed to perform the required
repairs, not to exceed $112.18 USD, $86.60 CAD, plus applicable Mark-Up or Landed Cost
(for Export).

**

The amount identified in “Net Item” should represent the actual sum total of the current
GMCC&A Dealer net price for the paint allowance (GD) if required to perform the required
repairs, not to exceed $25.45 USD, $28.87 CAD, plus applicable Mark-Up or Landed Cost
(for Export).

DEALER PROGRAM RESPONSIBILITY
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility
for service in the future, and the vehicle is still covered under the New Vehicle Limited Warranty,
you must take the steps necessary to be sure the service update correction has been made before
selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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