Bulletin No.: 14515
Date: December 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Chassis Electronic Control Module Internal Contamination

MODELS:

2009-2014 Buick Enclave
2009-2014 Cadillac CTS (VIN D)
2008-2014 Cadillac Escalade, Escalade ESV
2008-2013 Chevrolet Avalanche
2009-2012 Chevrolet Colorado
2007-2014 Chevrolet Silverado HD Cab Chassis
2007-2014 GMC Sierra HD Cab Chassis
2007-2009, 2014 GMC Sierra HD
2008-2014 Chevrolet Suburban, Tahoe
2008-2014 Chevrolet Express
2012-2014 Chevrolet Impala ‘W’
2009-2014 Chevrolet Traverse
2007-2013 Chevrolet Silverado
2007-2009, 2014 Chevrolet Silverado HD
2009-2012 GMC Canyon
2007-2013 GMC Sierra
2009-2014 GMC Acadia
2008-2014 GMC Savana
2008-2014 GMC Yukon, Yukon XL
2008-2009 Hummer H2
2009-2010 Hummer H3, H3T
2009
Saturn Outlook
2008-2009 Saturn VUE
2014
Chevrolet Captiva
2008-2009 Saturn Outlook, VUE

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery October 1, 2014. Once the service
procedure contained in this bulletin has been performed on the vehicle, the vehicle is released
from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
Copyright 2014 General Motors. All Rights Reserved.

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December 2014

Bulletin No.: 14515

CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2013 – 2014 model year Cadillac CTS, Escalade, and Escalade ESV vehicles; Chevrolet
Suburban and Tahoe vehicles; and GMC Yukon and Yukon XL vehicles and certain 2014 model
year Buick Enclave vehicles; Chevrolet Express and Captiva, Impala Limited, Silverado HD and
Traverse vehicles; and GMC Acadia, Savana and Sierra HD vehicles. Some of these vehicles
were built or serviced with contamination within the chassis electronic module. This
contamination can cause an electrical short in the module. If the module experiences an
electrical short, the vehicle could display a check engine light, stall, or fail to start. If the vehicle
is equipped with a trailer brake, the vehicle could lose trailer brake function and display a
“Service Trailer Brake System” indicator. If the vehicle experiences this condition and stalls
while in motion, there could be an increased risk of a vehicle crash.
Additionally, a small number of 2007-2012 model year vehicles that include; 2008-2013
Chevrolet Avalanche, 2008-2009 Chevrolet Colorado vehicles; 2007-2013 Chevrolet Silverado,
2008-2014 Suburban, and Tahoe vehicles; 2008-2013 GMC Sierra and 2009-2012 Yukon
vehicles; 2008-2009 GMC Canyon vehicles; 2009-2010 HUMMER H2, H3 and H3T vehicles;
and 2008-2009 Saturn VUE and 2009 Outlook vehicles may have been serviced with a chassis
electronic module that could have internal contamination, causing an electrical short in the
module. If the module experiences an electrical short, the vehicle could display a check engine
light, stall, or fail to start. If the vehicle experiences this condition and stalls while in motion,
there could be an increased risk of a vehicle crash.
CORRECTION
Dealers are to replace the chassis electronic module on all affected vehicles.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts Pre-Ship Information – For US, Canada and International

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December 2014

Bulletin No.: 14515

A pre-shipment of parts 20964305 and 20964306 began on December 22, 2014 to affected
dealers with involved vehicles and continue until January 6, 2015 at which time dealer ordering
will open. Please note, all orders received prior to open ordering on these parts will be cancelled.
Pre-shipped parts will be charged to dealer’s open parts account. The remainder of the part
numbers listed below are now open for ordering.
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCCA). For parts currently under open ordering, please refer to your “involved
vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily
Replenishment Order. In an emergency situation, parts should be ordered on a CSO =
Customer Special Order.

Part
Number
20850905
20850923

Description
Module, Chassis Electronic
Control
Module, Chassis Electronic
Control

Vehicle
Year
2007-2014
2009

20759945

Module, Chassis Electronic
Control

2007-2009

20877116

Module, Chassis Electronic
Control

2010-2012

Model
Chevrolet Silverado 3500 w/PTO
GMC Sierra 3500 w/PTO
Chevrolet Silverado 2500/3500
w/JL1
GMC Sierra 2500/3500 w/JL1
Buick Enclave
Cadillac CTS (VIN D)
Cadillac Escalade Models
Chevrolet Avalanche
Chevrolet Colorado
Chevrolet Suburban,
Chevrolet Silverado 1500
Chevrolet Tahoe
Chevrolet Traverse,
Chevrolet Express
GMC Acadia,
GMC Canyon,
GMC Sierra 1500
GMC Savana
GMC Yukon Models
Saturn VUE,
Saturn Outlook (’09 Only)
Hummer H2, H3, H3T (’08-09)
Buick Enclave
Cadillac CTS (VIN D)
Cadillac Escalade Models
Chevrolet Avalanche
Chevrolet Colorado,
Chevrolet Impala
Chevrolet Tahoe
Chevrolet Suburban,
Chevrolet Silverado 1500
Chevrolet Traverse
Chevrolet Express

QTY
Vehicle
1
1

1

1

Page 4

December 2014

20964299

Module, Chassis Electronic
Control

2013-2014

20964306

Module, Chassis Electronic
Control

2013-2014

20898936

Module, Chassis Electronic
Control

2010-2012

20964305

Module, Chassis Electronic
Control

2013-2014

Bulletin No.: 14515

GMC Acadia
GMC Canyon,
GMC Sierra 1500
GMC Savana, Yukon models
Hummer H2, H3, H3T (‘10 Only)
Chevrolet Silverado 2500/3500
w/JL1
GMC Sierra 2500/3500 w/JL1
Chevrolet Tahoe,
Chevrolet Suburban,
Chevrolet Silverado 1500 (‘13 Only)
Chevrolet Avalanche (’13 only)
GMC Sierra 1500 (‘13 Only)
GMC Yukon models
Chevrolet Avalanche
Chevrolet Tahoe
Chevrolet Silverado 1500
Chevroletr Suburban
GMC Sierra 1500,
GMC Yukon Models
Cadillac Escalade Models
Cadillac CTS (VIN D)
Buick Enclave
Chevrolet Captiva (’14 Only)
Chevrolet Express
Chevrolet Impala Limited (W VIN)
Chevrolet Silverado 1500 (‘13 Only)
Chevrolet Suburban
Chevrolet Tahoe
Chevrolet Traverse
GMC Acadia
GMC Sierra 1500 (’13 Only)
GMC Savana
GMC Yukon Models

SERVICE PROCEDURE
1. Remove the fuel pump flow (chassis) control module. Refer to Fuel Pump Flow Control
Module Replacement in SI.
2. Install the new fuel pump flow (chassis) control module. Refer to Fuel Pump Flow
Control Module Replacement in SI.
FLOOR PLAN REIMBURSEMENT

1

1

1

1

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December 2014

Bulletin No.: 14515

Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of
floor plan expense upon completion of this recall. This reimbursement is limited to the number
of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures.
Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement
should be charged as a net amount expense using the recall labor operation provided.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the courtesy transportation, floor plan transaction for
approval, it must be submitted prior to the repair transaction.
Labor
Code
9100977

9101162
*

Description
Fuel Pump Flow Control Module Replacement (Silverado
1500/2500, Sierra 1500/2500)
Fuel Pump Flow Control Module Replacement (Acadia,
Traverse, Enclave)
Fuel Pump Flow Control Module Replacement (Full Size
Utilities)
Fuel Pump Flow Control Module Replacement (Express,
Savanna)
Fuel Pump Flow Control Module Replacement (W VIN
Impala, Canyon, Colorado)
Fuel Pump Flow Control Module Replacement
(Captiva/VUE)
Fuel Pump Flow Control Module Replacement (VIN D)
(CTS Coupe and Wagon)
Fuel Pump Flow Control Module Replacement (H2, H3,
H3T)
Floor Plan Reimbursement

Labor
Time
1.1

Net
Item
N/A

0.5

N/A

0.5

N/A

0.5

N/A

0.5

N/A

0.5

N/A

0.5

N/A

1.2

N/A

N/A

*

The amount identified in “Net Item” should represent the product of the vehicle’s average
daily interest rate (see table below) multiplied by the actual number of days the vehicle was
in dealer inventory and not available for sale. This reimbursement is limited to the number
of days from the date of the stop delivery message (October 1, 2014) to the date the repair
is completed and the vehicle is ready for sale (not to exceed 87 days):

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December 2014

Bulletin No.: 14515

Vehicle

US
Reimbursement
Amount

Canadian
Reimbursement
Amount

2014 Cadillac Escalade

$ 9.95

$14.07

2014 Cadillac Escalade
ESV

$10.38

$13.50

2014 Cadillac CTS
Sedan

$9.31

$7.44

2014 CTS Wagon

$7.51

$7.44

2014 CTS Coupe

$6.24

$7.44

2014 Cadillac ATS
Sedan

$5.34

TBD

2014 Buick Enclave

$6.29

$8.08

2014 Chevrolet
Suburban

$7.65

$10.04

2014 Chevrolet Tahoe

$7.37

$9.31

2014 Chevrolet Express

$4.11

$5.37

2014 Chevrolet Impala
Limited (W VIN)

$4.44

N/A

2014 Chevrolet
Silverado HD

$5.86

$8.44

2014 Chevrolet Traverse

$4.98

$7.09

2014 GMC Acadia

$5.81

$5.85

2014 GMC Savanna

$4.30

$5.56

2014 GMC Sierra HD

$6.41

$8.77

2014 Yukon

$7.59

$9.95

2014 Yukon XL

$7.97

$10.00

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.

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December 2014

Bulletin No.: 14515

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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