Bulletin No.: 14456B
Date: December 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Hood Striker Corrosion

MODELS:

2013-2015 Chevrolet Spark

This bulletin has been revised to include a copy of the customer letter. Please discard all copies
of bulletin 14456A.
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
Vehicles involved in this recall were placed on stop delivery September 23, 2014. Once the
service procedure contained in this bulletin has been performed on the vehicle, the vehicle is
released from stop delivery and the vehicle can be delivered to the customer.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.
CONDITION
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2013-2015 model year Chevrolet Spark vehicles. The involved vehicles were manufactured
with a secondary hood latch that may prematurely corrode at the latch pivot causing the striker
to get stuck out of position and preventing the striker from properly engaging the hood latch. If
the secondary latch corrodes causing the striker to be stuck out of position, and the primary
latch is not engaged, it is possible that the vehicle’s hood may open unexpectedly. If the hood
opened unexpectedly while the vehicle is being driven, the driver’s vision will likely be impaired
increasing the risk of a vehicle crash.
CORRECTION
Dealers will replace the striker with a new part which has superior corrosion protection.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
Copyright 2014 General Motors. All Rights Reserved.

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December 2014

Bulletin No.: 14456B

inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Parts Pre-Ship Information – For US and Canada
Important: Pre-shipment of parts to dealers is now complete. Parts required to complete
this recall are to be obtained from General Motors Customer Care and
Aftersales (GMCCA). Please refer to your “involved vehicles listing” before
ordering parts. Normal order writing will resume. Parts can be ordered on a
DRO = Daily Replenishment Order or on a CSO = Customer Special Order.
However, due to limited availability, only SPAC cases will be filled.
Part Number
94534170

Description
Striker Assembly, Hood Primary Latch

SERVICE PROCEDURE
1. Raise the hood.
2. Locate the hood latch striker assembly, mounted on the hood.

3997083

3. Using masking tape, mark the location of the striker assembly.
4. Remove the striker assembly. Save the fasteners, they will be reused.
5. Install the new striker assembly. Align the striker using the masking tape.

Quantity/Vehicle
1

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December 2014

Bulletin No.: 14456B

6. Tighten 8.5 N.m (75 lb in).
7. Inspect the hood for proper alignment.
8. Remove the masking tape from the hood.
FLOOR PLAN REIMBURSEMENT
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of
floor plan expense upon completion of this recall. This reimbursement is limited to the number
of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures.
Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement
should be charged as a net amount expense using the recall labor operation provided.
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual
for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Note: To avoid having to "H" route the floor plan transaction for approval, it must be submitted
prior to the repair transaction.
Labor
Code
9100962
9101040
*

Labor
Time
0.2
N/A

Description
Install Hood Primary Latch Striker Assembly
Floor Plan Reimbursement

Net
Item
N/A
*

The amount identified in “Net Item” should represent the product of the vehicle’s average
daily interest rate (see table below) multiplied by the actual number of days the vehicle was
in dealer inventory and not available for sale. This reimbursement is limited to the number
of days from the date of the stop delivery message (September 23, 2014) to the date the
repair is completed and the vehicle is ready for sale (not to exceed 39 days):
Vehicle

US
Reimbursement Amount

Canadian
Reimbursement Amount

2013 Chevrolet Spark

$ 2.10

$ 2.57

2014 Chevrolet Spark

$ 1.89

$ 2.57

2014 Chevrolet Spark EV

$ 3.74

$4.10

2015 Chevrolet Spark

$ 1.95

$ 2.57

2014 Chevrolet Spark EV

$ 3.78

$4.10

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December 2014

Bulletin No.: 14456B

CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle.
DEALER RECALL RESPONSIBILITY – For US (US States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
dealership for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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December 2014

Bulletin No.: 14456B

IMPORTANT SAFETY RECALL
January 2015
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Previously, you were notified that your 2013-2015 Chevrolet Spark vehicle was involved in
safety recall 14456. This letter is to inform you that parts needed for the recall repair are
available for dealers to order.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain
2013-2015 Chevrolet Spark vehicles. As a result, GM is conducting a safety recall. We
apologize for this inconvenience. However, we are concerned about your safety and
continued satisfaction with our products.

IMPORTANT




Your vehicle is involved in GM safety recall 14456.
Schedule an appointment with your Chevrolet dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

The secondary hood latch may prematurely corrode at the latch
pivot causing the striker to get stuck out of position and preventing
the striker from properly engaging the hood latch. If this premature
corrosion occurs and the primary hood latch is not engaged, it is
possible that the vehicle’s hood may open unexpectedly. If the
hood opened unexpectedly while the vehicle is being driven, the
driver’s vision will likely be impaired increasing the risk of a vehicle
crash.

What will we
do?

Your Chevrolet dealer will replace the striker with a new part which
has superior corrosion protection. This service will be performed for
you at no charge. Because of service scheduling requirements, it is
likely that your dealer will need your vehicle longer than the actual
service correction time of approximately 15 minutes.

What should
you do?

You should contact your Chevrolet dealer to arrange a service
appointment as soon as possible. Until your vehicle is serviced, you
should ensure that your primary hood latch is properly engaged and
the hood is closed before driving. Your primary hood latch may not
be properly engaged if you notice larger than normal gaps between
the hood and the fender and grille.

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December 2014

Do you have
questions?

Bulletin No.: 14456B

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 14V593.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.

Jeffrey M. Boyer
Vice President
Global Vehicle Safety

GM Recall #14456