14048A Service Bulletin/Repair Instructions

Bulletin No.: 14048A

Date: April 2014
Recall Bulletin
F/CMVSS NONCOMPLIANCE RECALL

SUBJECT:
Transmission Shift Cable Adjuster Body Fracture
MODELS:
2014 Buick Enclave, LaCrosse, Regal, Verano

2014 Chevrolet Cruze, Impala, Malibu, Traverse

2014 GMC Acadia
This bulletin has been revised to include a copy of the customer letter. Please discard

all copies of bulletin 14048.

Vehicles involved in this recall were placed on stop delivery February 13, 2014. Once the

service procedure contained in this bulletin has been performed on the vehicle, the

vehicle is released from stop delivery and the vehicle can be delivered to the customer.

All involved vehicles that are in dealer inventory must be held and not delivered to

customers, dealer traded, or used for demonstration purposes until the repair contained

in this bulletin has been performed on the vehicle.

CONDITION

General Motors has decided that certain 2014 model year Buick Enclave, LaCrosse, Regal,

Verano; Chevrolet Cruze, Impala, Malibu, Traverse; and GMC Acadia vehicles may not conform

to Federal/Canada Motor Vehicle Safety Standard MVSS102 or MVSS114. On these vehicles,

one end of the transmission shift cable adjuster body has four legs that snap over a ball stud on

the transmission shift lever. One or more of these legs may have been fractured during

installation. If any of the legs are broken, the transmission shift cable adjuster body could

potentially become disengaged from the shift lever and the transmission could not be shifted

mechanically. Additionally, the transmission range selector lever inside the vehicle may not

match the PRNDL display in the instrument panel. If the transmission shift cable adjuster body

becomes disengaged while driving, upon stopping the vehicle, a driver may be able to move the

transmission range selector lever to the park position and remove the key, but the vehicle’s

transmission would not actually be in park. If this happens and the parking brake is not set, the

vehicle could roll and a vehicle crash could occur without prior warning.

CORRECTION

Dealers are to inspect and, if necessary, replace the factory installed white shift cable adjuster

body and black lock clip with a black shift cable adjuster body and white lock clip.

Copyright 2014 General Motors. All Rights Reserved.
Page 2
April 2014
Bulletin No.: 14048A
VEHICLES INVOLVED

All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle

History (IVH) screen in GM Global Warranty Management system. Dealership service

personnel should always check this site to confirm vehicle involvement prior to beginning any

required inspections and/or repairs. It is important to routinely use this tool to verify eligibility

because not all similar vehicles may be involved regardless of description or option content.

NOTE: Some vehicles initially included in the stop delivery order may have been repaired at

their respective assembly plants prior to shipment and will not appear as ‘open’ for this

recall action in IVH.

For dealers with involved vehicles, a listing with involved vehicles containing the complete

vehicle identification number, customer name, and address information has been prepared and

will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or

sent directly to export dealers. Dealers will not have a report available if they have no involved

vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle

Registration Records. The use of such motor vehicle registration data for any purpose other

than follow-up necessary to complete this recall is a violation of law in several

states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.

PART INFORMATION

Parts required to complete this recall are to be obtained from General Motors Customer Care

and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.

Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency

situation, parts should be ordered on a CSO = Customer Special Order.

NOTE: A total of 285 vehicles are involved in this recall. Dealers should not order recall parts

for use as shelf stock. Recall parts should only be ordered by dealers who have an

involved vehicle assigned to them.

Part Number

22847616

11612155
Description

Shift Cable Adjuster Body

Lock Clip
Quantity/Vehicle

1 (if req'd)

1 (if req'd)
SERVICE PROCEDURE

1. Open the hood and locate the automatic transmission shift cable adjuster body and lock

clip. The shift cable adjuster body and lock clip is located on the driver side of the vehicle

and is attached to the transmission lever.
Page 3
April 2014
Bulletin No.: 14048A
3723122

A first design shift cable adjuster body (1) is black and the lock clip is white (2). Refer to the ‘A’ portion of the

photograph. A second design shift cable adjuster body is white and the lock clip is black. Refer to the ‘B’

portion of the photograph.
2. Determine what design shift cable adjuster body and lock clip are installed on the vehicle.


If the vehicle is equipped with a first design shift cable adjuster body and lock clip (A),

no further action is required. A first design shift cable adjuster body is black (1) and the

lock clip is white (2).

If the vehicle is equipped with a second design shift cable adjuster body and lock clip

(B), proceed to step 3. A second design shift cable adjuster body is white (1) and the

lock clip is black (2).
3. Ensure the transmission range selector lever is in the PARK position.

4. Ensure the transmission shift lever is in the PARK position.
Page 4
April 2014
Bulletin No.: 14048A
Caution: To avoid damaging the shift cable, perform steps 5-9 in the order presented in this

procedure. Do NOT attempt to remove the shift cable adjuster body end from the transmission

lever first.
3723137

5. Pull the cover spring (3) off the rear portion of the shift cable adjuster body by inserting a

flat blade screw driver between the cover spring (3) and shift cable adjuster body (1).
3723129

6. Slide the cover spring (3) rearward away from the shift cable adjuster body (1).

7. Slide the secondary cover (4) rearward away from the shift cable adjuster body (1) to fully

expose the black lock clip (5).

8. Remove the black lock clip (5) from the shift cable adjuster body using a flat blade screw

driver.
Page 5
April 2014
Bulletin No.: 14048A
3723165

Caution: Do NOT aggressively pry the adjuster body end off (1) of the transmission lever ball

stud (7). The end of the adjuster body (1) should only be raised high enough to clear the

transmission lever ball stud (7) to avoid damaging the shift cable.

9. Carefully remove the front portion of the shift cable adjuster body (1) from the transmission

lever ball stud (7).

10. Remove the adjuster body (1), secondary cover (4) and cover spring (3) from the shift

cable.

Note: Do NOT reuse the white adjuster body, secondary cover or cover spring. The spring

inside the white adjuster body, however, must be transferred to the black adjuster body.

11. Remove the spring inside the white adjuster body and insert it into the new black adjuster

body.
3723116

12. Install the black adjuster body and spring (1) over the adjuster slider (8).

13. Install the front end of the black adjuster body (1) onto the transmission shift lever ball stud

(6) (7).
Page 6
April 2014
Bulletin No.: 14048A
14. Install the white lock clip on the black adjuster body by pushing the lock clip down until it

produces 2 clicking noises. The top of the white lock clip should be flush with the black

adjuster body.
3723132

15. Push, pull and push again on the front end of the black adjuster body to ensure it is

attached securely to the lever ball stud. Ensure the white locking clip is fully pushed down.

Verify operation of the transmission range selector lever and transmission shift lever arm.

COURTESY TRANSPORTATION – For US and Canada

The General Motors Courtesy Transportation program is intended to minimize customer

inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited

Warranties. The availability of courtesy transportation to customers whose vehicles are within

the warranty coverage period and involved in a product program is very important in maintaining

customer satisfaction. Dealers are to ensure that these customers understand that shuttle

service or some other form of courtesy transportation is available and will be provided at no

charge. Dealers should refer to the General Motors Service Policies and Procedures Manual

for Courtesy Transportation guidelines.

WARRANTY TRANSACTION INFORMATION

Submit a transaction using the table below. All transactions should be submitted as a ZFAT

transaction type, unless noted otherwise.

Labor

Code

9100366

9100367
Description

Inspect AT Shift Cable End Fitting

Replace AT Shift Cable End Fitting (Includes Inspection)
Labor

Time

0.2

0.6
CUSTOMER NOTIFICATION – For US and Canada

General Motors will notify customers of this recall on their vehicle (see copy of customer letter

included with this bulletin).
Page 7
April 2014
Bulletin No.: 14048A
CUSTOMER NOTIFICATION – For Export

Letters will be sent to known owners of record located within areas covered by the US National

Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify

customers using the attached sample letter.

DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and

Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item

of motor vehicle equipment (including a tire) covered by this notification under a sale or lease

until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject

to a recall of this type must be adequately repaired within a reasonable time after the customer

has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima

facie evidence of failure to repair within a reasonable time. If the condition is not adequately

repaired within a reasonable time, the customer may be entitled to an identical or reasonably

equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance

for depreciation. To avoid having to provide these burdensome remedies, every effort must be

made to promptly schedule an appointment with each customer and to repair their vehicle as

soon as possible. In the recall notification letters, customers are told how to contact the US

National Highway Traffic Safety Administration if the recall is not completed within a reasonable

time.

This bulletin is notice to you that the new motor vehicles included in this recall may not

comply with the standard identified above. Under Title 49, Section 30112 of the United

States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows

does not comply with an applicable Federal Motor Vehicle Safety Standard. As a

consequence, if you sell any of these motor vehicles without first performing the recall

correction, your facility may be subject to a civil penalty for each such sale.

DEALER RECALL RESPONSIBILITY - All

All unsold new vehicles in dealer's possession and subject to this recall must be held and

inspected/repaired per the service procedure of this recall bulletin before customers take

possession of these vehicles.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of

mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which

there is no customer information indicated on the dealer listing, are to be contacted by the dealer.

Arrangements are to be made to make the required correction according to the instructions

contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in

contacting customers. Recall follow-up cards should not be used for this purpose, since the

customer may not as yet have received the notification letter.
Page 8
April 2014
Bulletin No.: 14048A
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your

facility for service in the future, you must take the steps necessary to be sure the recall correction

has been made before selling or releasing the vehicle.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that

may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,

equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to

your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.
We Support

Voluntary Technician

Certification
Page 9
April 2014
Bulletin No.: 14048A

April 2014
Dear General Motors Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor

Vehicle Safety Act.

General Motors has decided that certain 2014 model year Buick Enclave, LaCrosse, Regal,

Verano; Chevrolet Cruze, Impala, Malibu, Traverse; and GMC Acadia vehicles may not

conform to Federal/Canada Motor Vehicle Safety Standard MVSS102 or MVSS114.

As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are

concerned about your safety and continued satisfaction with our products.
IMPORTANT








This notice applies to your 2014 model year Buick Enclave,

LaCrosse, Regal, Verano; Chevrolet Cruze, Impala, Malibu,

Traverse; or GMC Acadia.

Your vehicle is involved in GM recall 14048.

Schedule an appointment with your GM dealer.

This service will be performed for you at no charge.
Why is your

vehicle being

recalled?
On your vehicle, the transmission shift cable adjuster body could

potentially become disengaged from the shift lever preventing the

transmission from being shifted mechanically. Additionally, the

transmission range selector lever inside your vehicle may not match

the PRNDL display in the instrument panel. If the transmission shift

cable adjuster body becomes disengaged while driving, upon

stopping the vehicle, you may be able to move the transmission

range selector lever to the park position and remove the key, but the

vehicle’s transmission would not actually be in park. If this happens

and the parking brake is not set, the vehicle could roll and a vehicle

crash could occur, increasing the risk of injury to exiting occupants

and bystanders.
What will we

do?
Your GM dealer will inspect and, if necessary, replace the factory

installed transmission shift cable adjuster body and lock clip. This

service will be performed for you at no charge. Because of service

scheduling requirements, it is likely that your dealer will need your

vehicle longer than the actual inspection and service correction time

of approximately 30 minutes.

If your vehicle is within the New Vehicle Limited Warranty, your

dealer may provide you with shuttle service or some other form of

courtesy transportation while your vehicle is at the dealership for this

repair. Please refer to your Owner Manual and your dealer for

details on courtesy transportation.
What should

you do?
You should contact your GM dealer to arrange a service

appointment as soon as possible.
Page 10
April 2014
Bulletin No.: 14048A
Until your vehicle is repaired, please use the parking brake

when parking.

Do you have

questions?
If you have questions or concerns that your dealer is unable to

resolve, please contact the appropriate Customer Assistance Center

at the number listed below.

Division
Number
Buick

Chevrolet

GMC

Guam

Puerto Rico – English

Puerto Rico – Español

Virgin Islands
1-866-608-8080

1-800-630-2438

1-866-996-9463

1-671-648-8450

1-800-496-9992

1-800-496-9993

1-800-496-9994
Text Telephones

(TTY)

1-800-832-8425

1-800-833-2438

1-800-462-8583
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied

we have done our best to remedy this condition without charge and within a reasonable time,

you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200

New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at

1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National

Highway Traffic Safety Administration Campaign ID Number for this recall is 14V092.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a

copy of this notice to the lessee within ten days.

Jim Moloney

General Director,

Customer and Relationship Services
GM Recall Number: 14048

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