GM Bulletin No.: 14046A
Date: May 2014

Service Bulletin

SERVICE UPDATE
SUBJECT:

Service Update for Customer Vehicles
Goodwill for Repeat Tail Lamp Repair
Expires May 31, 2015

MODELS:

2014 Chevrolet Impala
U.S. Vehicles Only

The expiration date of this bulletin has been revised. Customers in Customer Satisfaction
Program 14047 that are returning for a second tail lamp repair have also been added to this
bulletin. Please discard all copies of bulletin 14046.
PURPOSE
The purpose of this service update is provide the customer with a goodwill gift to offset customer
inconvenience, restore confidence in GM, and maintain loyalty to GM. The vehicles involved in
this service update have previously had a warranty repair for a tail lamp water leak. Since that
repair, GM has developed a more robust repair. These customers are now being asked to bring
their vehicle back in for this more robust repair under Customer Satisfaction Program 13426 or
14047. For their inconvenience in having to return for a second repair, dealers are to offer the
customer a selection of one of the available goodwill tools listed in this bulletin. Because each
customer has unique preferences, please offer all of the options found in this bulletin to the
customer and allow them to select the one that best suits their situation.
Please note that not all vehicles in Customer Satisfaction Program 13426 or 14047 have had a
previous water leak repair, and so they may not be included in this service update.
The goodwill offer described in this bulletin should be presented to the involved customer
when they pick up their vehicle after having Customer Satisfaction Program 13426 or 14047
performed on the vehicle.
VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System –
Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.
Copyright 2014 General Motors. All Rights Reserved.

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May 2014

Bulletin No.: 14046A

GOODWILL OPTIONS
Note: Involved customers are to choose only ONE of the applicable options below.
For dealers who are not familiar with the Dealer Empowerment process, training is available on
the Center of Learning application; Course Number: VWGDE.013D-0D; Course Name: An
Introduction to the Dealer Aftersales Empowerment Portal
Questions pertaining to Dealer Aftersales Empowerment Goodwill options should be directed to
your dealership's Customer Experience Manager (CEM), or your GM District Manager –
Aftersales (DMA).
Goodwill Option

Description

Maintenance Letter

A letter issued to the customer by CAC, valid for up to $100
towards a future maintenance service or repair. The letter
must be redeemed within 1 year of issuance.

GM Motor Club

A complimentary 12 month membership, which includes
towing, lockout service, flat tire change, emergency trip
interruption, emergency fuel service, battery jump-start
service, travel discounts, trip routing and map service,
entertainment-dining-retail discounts.

OnStar® 300 Calling Minutes*

Calling minutes will be added to their current OnStar®
account. If OnStar® is not active, please see the footnote
below.

GM Divisional Tire and Wheel
Protection Plan
(not currently available in
California or Florida)

A complimentary 60 month plan, which covers repair or
replacement of tires/wheels due to road hazards (includes
mounting, balancing, and disposal fees) and emergency
road service.

* Dealers should contact OnStar® Dealer Support, 888-667-8271, PRIOR to submitting the
request form and verify the following information.
1. The customer name listed on the OnStar® subscription – The owner of the vehicle is not
always the name on the OnStar® account and submitting a request with the wrong name
can significantly delay processing.
2. The current Plan Type (S&S or D&C) and the expiration date – If the date is less than 30
days away, there could be a chance that service is interrupted. If it has already expired,
then the next step is critical.
3. If this is a new OnStar® customer or a closed account where the vehicle's OnStar®
module has been deactivated, service will not be provided until the customer makes
contact through the vehicle's OnStar® system. This is also where the customer need to
specifically tell the OnStar® agent a "Complimentary Customer Assistance Package"
has been provided by the dealer. Service will be activated once OnStar® has added the
complimentary package.

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May 2014

Bulletin No.: 14046A

WARRANTY TRANSACTION INFORMATION
1. Submit a Goodwill Request via the Aftersales Empowerment application located in the Service
Workbench on GlobalConnect. In the comment section, enter "Service Update 14046".
2. After the Goodwill Request has been submitted, submit a transaction in GWM for 0.1 hours to
close this Service Update. The transaction should be submitted as a ZFAT transaction type.
Labor
Code
9100369

Description
Close Service Update

Labor
Time
0.1

DEALER PROGRAM RESPONSIBILITY
Until May 31, 2015, at which time this bulletin will expire, whenever a vehicle subject to this service
update enters your vehicle inventory, or is in your facility for service under Customer Satisfaction
Program 13426 or 14047, Tail Lamp Gasket Seal, dealers are to offer the customer goodwill as
described in this bulletin.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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Voluntary Technician
Certification