Bulletin No.: 14036
Date: February 2014

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Incorrect Safety Lock Switch

MODELS:

2014 Chevrolet Cruze

THIS PROGRAM IS IN EFFECT UNTIL MARCH 31, 2016.
CONDITION
Certain 2014 model year Chevrolet Cruze vehicles may have had an incorrect power switch
installed on the driver door. These vehicles are equipped with manual rear door safety locks;
however, the power switch may include an icon for the electric rear door safety locks. To engage
the rear door safety locks on these vehicles, the customer must insert the key into the safety lock
slot, which is located on the inside edge of the rear doors, and turn it so that the slot is in the
horizontal position. This will need to be repeated on the other rear door lock, as well.
CORRECTION
Dealers are to inspect and, if necessary, install the correct door switch.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not
all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle
identification number, customer name, and address information has been prepared and will be
provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report
available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up
necessary to complete this program is a violation of law in several states/provinces/countries.
Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.
Copyright 2014 General Motors. All Rights Reserved.

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Bulletin No.: 14036

PART INFORMATION
Important: Due to the small number of vehicles expected to require switch replacement
and due to limited initial parts availability, dealers are encouraged not to order
parts for use as shelf stock. Parts should only be ordered when inspection
determines that it is necessary to replace the switch.
If the inspection determines that switch replacement is required, the switch is to be to be obtained
from General Motors Customer Care and Aftersales (GMCC&A). Orders should be placed on
a CSO3 = Customer Special Order. All other order types will cancel.
Part Number
13305373
20917577

Description
SWITCH ,FRT S/D WDO (BLUE)
SWITCH, FRT S/D WDO & M/FUNC (BLACK)

Quantity/Vehicle
1 (if req'd)
1 (if req'd)

SERVICE PROCEDURE
Inspection Procedure
Cruze models involved in this service action must be inspected to assure that vehicles built with
manual rear door safety locks have not been equipped a driver's location power window control
lockout switch indicating the presence of electric rear door safety locks.
1.

Open either rear door and examine the rear door edge.

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2.

A manual door safety lock switch and operation sticker should be present as shown above
on vehicles within the affected VIN range.

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Bulletin No.: 14036

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3.

Looking at the driver’s door panel power window control, find the lockout switch. If there are
two symbols as shown above indicating both rear window lockout and electric rear door
safety locks, then the vehicle’s switch must be replaced. Refer to the Switch Replacement
Procedure below.

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4.

If the lockout switch has only the rear window lockout icon as shown above, then the vehicle
has the proper switch installed. No further action is required.

Switch Replacement Procedure
Special Tool Required
 B0–38778 - Door Trim Panel Clip Remover or equivalent tool
Remove and replace the Driver’s Door Panel Power Window and Lockout switch using the
following steps.

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Bulletin No.: 14036

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1.

Remove the Front Driver’s Door Upper Trim Cover using the B0–38778 Door Trim Panel Clip
Remover or equivalent tool.

Caution: To prevent damage to the trim cover and clips DO NOT disengage the clips by pulling
on the trim cover for removal. If a detached clip is damaged or broken, it must be replaced.

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2.

Remove the Inside Door Release Handle Bezel (3), Door Pull Cover (1), and two hidden
attachment bolts.

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Bulletin No.: 14036

3.

Remove the Door Trim Panel by releasing 8 fasteners, using the BO-38778 Door Trim Panel
Clip Remover or equivalent.

4.

Pull upwards on the Door Lock Cable to disengage and disconnect the two electrical
connectors from the Door Trim Panel switches.

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5.

Place the Door Trim Panel on flat surface and locate the Power Window and Lockout Switch.
Release the two visible retaining tabs using a small flat bladed screwdriver.

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6.

Two additional retaining tabs are located on the trim panel side of the switch, opposite the two
visible retaining tabs. Use a small flat blade screwdriver to release these two tabs and remove
the switch from the door trim panel.

7.

Install a new replacement switch (of the type identified in the parts table) by inserting the
switch until the retaining tabs lock. Verify that the switch is fully seated and all four tabs have
locked.

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Bulletin No.: 14036

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8.

Install the Door Lock Cable by pushing downward into the cable receiver and connect the two
electrical connectors to the door trim panel mounted switches.

9.

Install the Door Trim Panel by fully seating the 8 fasteners (4).

10. Install the Front Door Pull Handle bolt (1).
Tighten to 2 N·m (18lb in)
11. Install the Front Door Inside Release Handle bolt (2).
Tighten to 2.5 N·m (22lb in)
12. Install the Door Pull and Inside Door Handle Release Bezels.

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Bulletin No.: 14036

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13. Install the Front Driver’s Door Upper Trim Cover by fully seating the retainers.
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle service
or some other form of courtesy transportation is available and will be provided at no charge.
Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy
Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100360
9100361

Description
Inspect Driver's Door Power Window Switch (no further action req'd)
Inspect & Replace Driver's Door Power Window Switch

Labor
Time
0.2
0.5

CUSTOMER NOTIFICATION
General Motors will notify customers of this program on their vehicle (see copy of customer letter
included with this bulletin).
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through March 31, 2016.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the involved vehicle listing, are to be contacted by

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Bulletin No.: 14036

the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for
your use in contacting customers. Program follow-up cards should not be used for this purpose,
since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your
facility for service through March 31, 2016, you must take the steps necessary to be sure the
program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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February 2014

Bulletin No.: 14036
February 2014

Dear General Motors Customer:
We have learned that your 2014 model year Chevrolet Cruze may have had an incorrect power
switch installed on the driver door. Your vehicle is equipped with manual rear door safety locks;
however, the power switch installed on the driver door may include an icon for the electric rear
door safety locks.

A) Correct Power Switch

B) Incorrect Power Switch
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To engage the rear door safety locks on your vehicle, open either rear door and locate safety
lock slot on the edge of the door (see illustration below). Insert your key into the safety lock slot
and turn it so that the slot is in the horizontal position. This will need to be repeated on the other
rear door lock, as well.

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Your satisfaction with your Chevrolet Cruze is very important to us, so we are announcing a
program to correct this condition.
What We Will Do: Your GM dealer will inspect the power switch on the driver door to ensure
that the correct power switch is installed. If your vehicle has an incorrect switch, your dealer will
install the correct switch. This service will be performed for you at no charge until March 31,
2016. After that, any applicable warranty will apply.

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Bulletin No.: 14036

What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date, in the event that they are needed.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of courtesy transportation while
your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your
dealer for details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
Chevrolet Cruze provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
14036