Bulletin No.: 13449A
Date: June 2014

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

TRANSMISSION MOUNT BROKEN

MODELS:

2013 Chevrolet SPARK

CONDITION
Certain Spark vehicles may experience a broken transmission mount while driving.
Transmission
Mount

Broken Area

CORRECTION
Check the Lot No. of the transmission mount.
If it is in the suspect replacement range ((Lot No.: 3E09~3F07),), replace the transmission
mount with new one.

VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
Copyright 2014 General Motors. All Rights Reserved.

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June, 2014

Bulletin No.: 13449A

For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided through the GM GlobalConnect Recall Reports, or sent directly to export
dealers. Dealers will not have a report available if they have no involved vehicles currently
assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part No.

Part Name

Q’ty
/Veh.

95969583

Transmission Mount

1

SERVICE PROCEDURE
1. Remove the battery tray. (Refer to service manual).
2. Check the Lot No. at upper area of transmission mount as below picture.

 Replacing Lot No. : 3E09~3F07 (2013.5.9 ~ 2013.6.7)

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June, 2014

Bulletin No.: 13449A

1. If it is not in the replacement range(Lot No.: 3E09~3F07), install the battery tray.

2. If it is in the replacement range(Lot No.: 3E09~3F07), replace the transmission
mount with new one. (Refer to service manual)
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Operation

Labor Operation Description

Labor
Time

9100326

Check T/M Mount Lot No.

0.4

9100327

Check & Replace T/M Mount

Additional
Time

Causal
Parts No

N/A

95969583

0.6

CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle.
DEALER RECALL RESPONSIBILITY
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is
subject to a recall of this type must be adequately repaired within a reasonable time after the
customer has tendered it for repair. A failure to repair within sixty days after tender of a
vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is
not adequately repaired within a reasonable time, the customer may be entitled to an identical
or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a
reasonable allowance for depreciation. To avoid having to provide these burdensome
remedies, every effort must be made to promptly schedule an appointment with each customer
and to repair their vehicle as soon as possible. In the recall notification letters, customers are
told how to contact the US National Highway Traffic Safety Administration if the recall is not
completed within a reasonable time.
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.

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June, 2014

Bulletin No.: 13449A

Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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June, 2014

Bulletin No.: 13449A

DD MM 2014
Dear Chevrolet Owner,
With this letter, we would like to inform you of our decision to implement a product safety
recall for certain 2013 model year Chevrolet Spark vehicles.
Chevrolet has detected a possibility that the subject vehicles may in some instances
experience transmission mount broken which may cause the transmission to droop. In such
event, the transmission torque transfer to wheels will be disconnected due to the driveshaft
disconnection.
According to our records, you own a vehicle which is subject to this product safety recall. We
hereby request you to visit your dealer or authorized service center to have your vehicle
immediately serviced. Your dealer or authorized service center will check the Lot No. of the
transmission mount to determine if it is in the replacement range. If it is in the replacement
range, then the transmission mount will be replaced at free of charge.
Please contact your dealer or authorized service center to schedule an appointment for this
safety recall. Service instructions have already been sent to your dealer and authorized
service center, and this service can be completed around 40 minutes. If your dealer or
authorized service center has a number of vehicles awaiting service, then there may be
additional time required.
If you have any questions or concerns, please feel free to contact your dealer or Chevrolet
Customer Relations Department at ------------------------------------------.
We apologize for inconvenience.
Sincerely,
[Chevrolet]