Bulletin No.: 13370
Date: January 2014

Recall Bulletin

PRODUCT EMISSION RECALL
SUBJECT:

Fuel Pump Pressure Regulator Replacement

MODELS:

2014 Chevrolet Silverado 1500
2014 GMC Sierra 1500
Equipped with 4.3L Engine (LV3) or 5.3L Engine (L83)

All vehicles involved in this recall will be loaded into IVH; however, customers will be notified in
phases. Over the next few months, sold vehicles will be tested remotely using the Vehicle
Health Management program. This will help determine which vehicles require a fuel pump
module replacement. As the vehicles are identified as having a good fuel pump module, the
recall will be closed in IVH and the customer will not receive a letter. If the vehicle is
determined to have a suspect fuel pump module, GM will send the customer a letter advising
them of the recall. This process will occur at approximately 2 week intervals. If a customer
visits your dealership prior to receiving a letter, dealers are to perform the recall on the vehicle.
This process will not be used on vehicles in dealer inventory and so, dealers are to perform
the recall on their inventory vehicles immediately.
CONDITION
General Motors has decided to conduct a Voluntary Emission Recall involving certain 2014
model year Chevrolet Silverado and GMC Sierra 1500 vehicles, equipped with a 4.3L engine
(LV3) or a 5.3L engine (L83). The fuel pump assembly in these vehicles may have been built
with an incorrect fuel pump pressure regulator. This could cause the illumination of a
malfunction indicator lamp, a hard start condition, engine stumble, or engine stall.
CORRECTION
Dealers are to inspect and, if necessary, replace the fuel pump module.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
Copyright 2014 General Motors. All Rights Reserved.

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January 2014

Bulletin No.: 13370

For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to through the GM GlobalConnect Recall Reports. Dealers will not have a
report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
13582491

Description
MODULE KIT, F/TNK F/PMP (W/O FUEL LVL SEN)

Quantity/Vehicle
1 (if req'd)

SERVICE PROCEDURE
1. Connect MDI to the vehicle and launch GDS2.
2. Build vehicle in GDS2 by selecting engine RPO and specified vehicle options.
3. Navigate to Data Display screen: Select Module Diagnostics> Engine Control Module>Data
Display> Fuel System Data.
4. Locate fuel pressure sensor value on Data Display screen.
5. Turn engine off and leave the key in the accessory position.

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January 2014

Bulletin No.: 13370

3642508

The fuel pressure value displayed on the Data Display screen is 585 kPa (85 psi). This is an example of
a good fuel pressure reading. Do NOT replace the fuel pump module if the fuel pressure readings are
equal to or above 500 kPa (73 psi).

6. Monitor the fuel pressure reading.


If the fuel pressure reaches 500 kPa (73 psi) and maintains or exceeds 500 kPa
(73 psi), no further action is required.



If the fuel pressure does NOT reach 500 kPa (73 psi) and does NOT maintain or
exceed 500 kPa (73 psi), proceed to step 7.

7. Remove the fuel pump module. Refer to Fuel Tank Fuel Pump Module Replacement in SI.
8. Install a new fuel pump module. Refer to Fuel Tank Fuel Pump Module Replacement in SI.
9. CALIFORNIA, CONNECTICUT, MARYLAND, MASSACHUSETTS, MAINE, OREGON,
VERMONT, & WASHINGTON vehicles only: Install a Recall Identification Label. Also, for
California vehicles complete a “Proof of Correction” certificate upon recall completion
RECALL IDENTIFICATION LABEL California/Connecticut/Maryland/Massachusetts/Maine/
Oregon/Vermont/Washington Vehicles Only
Place a Recall Identification Label on each vehicle corrected in accordance with the
instructions outlined in this Product Recall Bulletin. Each label provides a space to include the
recall number and the five-digit dealer code of the dealer performing the recall service. This
information may be inserted with a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the
radiator core support in an area that will be visible to people servicing the
vehicle.
When installing the Recall Identification Label, be sure to pull the tab to
allow adhesion of the clear protective covering. Additional Recall
Identification Labels for US dealers can be obtained from Dealer Support
Materials
by
ordering
on
the
web
from
DWD
Store,
www.gmglobalconnect.com, and then click on the DWD Store link.
Request Item Number S-1015 when ordering.

GM
RECALL

13370
COMPLETED
DEALER CODE

ED
99-999

DO NOT REMOVE

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January 2014

Bulletin No.: 13370

COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100282
9100283

Description
Evaluate Fuel Pressure – No Further Action Req'd
Evaluate Fuel Pressure & Replace Fuel Pump

Labor
Time
0.2
1.9

CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in
future recalls, the customer notification letter recommends that customers have their vehicles
serviced as soon as possible. It also advises that failure to do so could legally be determined
to be lack of proper maintenance. The vehicle may fail a state or local emission inspection
test if the recall work is not completed.
DEALER RECALL RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.

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January 2014

Bulletin No.: 13370

***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA***
When a California emissions recall is completed by a GM dealer, the dealer must provide the
vehicle owner a “Proof of Correction Certificate” which the owner may need to present to the
California Department Of Motor Vehicles (DMV) when renewing their vehicle registration.
Without this correction certificate, the owner may be unable to renew their vehicle registration.
Additional Certificates can be obtained, at no charge, from Dealer Support Materials by
ordering on the web from the DWD Store, www.gmdealerworld.com, and then click on the
DWD Store link; request GM Item Number 1825 when ordering.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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January 2014

Bulletin No.: 13370

Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall
that includes your vehicle.
Reason For This Recall: The fuel pump assembly in your 2014 model Chevrolet Silverado or
GMC Sierra, equipped with a 4.3L or 5.3L engine, may have been built with an incorrect fuel
pump pressure regulator. This could cause the illumination of a malfunction indicator lamp, a
hard start condition, engine stumble, or engine stall.
What Will Be Done: Your GM dealer will inspect and, if necessary, replace the fuel pump
module. This service will be performed for you at no charge.
What You Should Do: Please contact your GM dealer as soon as possible to arrange a
service date. Instructions for making this correction have been sent to your dealer. Please
ask your dealer if you wish to know how much time will be needed to schedule, process, and
repair your vehicle.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of courtesy transportation
while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and
your dealer for details on Courtesy Transportation.
Emission Law Information: In order to ensure your full protection under the emission
warranty made applicable to your vehicle by state and federal law, and your right to participate
in future recalls, it is recommended that you have your vehicle serviced as soon as possible.
Failure to do so could legally be determined to be lack of proper maintenance of your vehicle.
Also, your vehicle may fail a state or local emission inspection if this recall is not
accomplished.

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Bulletin No.: 13370

IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS
The California Air Resources Board (CARB) requires vehicle emission recalls be completed
prior to California registration renewal. Uncorrected emission recalls will result in the inability
to renew your California vehicle registration.
At the time of emission recall completion, your California dealer will issue a "Proof of
Correction Certificate". Keep this certificate and, if required, present it to the Department of
Motor Vehicles when renewing your California registration as proof of recall completion.
We are sorry to cause you this inconvenience; however, we have taken this action in the
interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
13370