Bulletin No.: 13356
Date: November 2013

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Forward Collision Alert System Audible Warning Inoperative

MODELS:

2014 Chevrolet Silverado 1500
2014 GMC Sierra 1500
Equipped with Forward Collision Alert System and Base Audio (UQ3/UQ5)

CONDITION
On certain 2014 model year Chevrolet Silverado and GMC Sierra 1500 vehicles, the beep alert
option on the Forward Collision Alert (FCA) System may be inoperable. If the beep alert is
selected for the forward collision alert system, the beep will not sound; however, a red flashing
alert on the windshield remains active and the safety alert seat pulses will still be available.
CORRECTION
Dealers are to reprogram the Frontview Camera Module.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.
Copyright 2013 General Motors. All Rights Reserved.

Page 2

November 2013

Bulletin No.: 13356

PART INFORMATION
No parts are required for this program.
SERVICE PROCEDURE
Do not attempt to order the calibration number from GM Customer Care and Aftersales. The
calibration numbers required for this service procedure are programmed into control modules
via a Multiple Diagnostic Interface (MDI) with the calibration update. When using an MDI for
reprogramming, ensure that it is updated with the latest software version. Use TIS2WEB on or
after November 26, 2013 to obtain the calibration. If you cannot access the calibration, call the
Techline Customer Support Center and it will be provided.
1. Verify that there is a battery charge of 12 to 15 volts. The battery must be able to maintain a
charge during programming. Only use an approved Midtronics® PSC 550 Battery Maintainer
(SPS Programming Support Tool EL-49642) or equivalent to maintain proper battery voltage
during programming.
2. Reprogram the Frontview Camera Module (FCM). Refer to SI and Service Programming
System (SPS) documentation for programming instructions, if required.
2.1 Connect the MDI to the vehicle.
2.2 Select J2534 MDI and Reprogram ECU from the SPS Select Diagnostic Tool and
Programming Process screen.
2.3 Select FCM Frontview Camera Module -- Programming from the SPS Supported
Controllers screen.
2.4 Follow the on-screen instructions.
3. Select the “Clear All DTCs” function on the SPS screen at the end of programming.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for
Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100278

Description
Reprogram Frontview Camera Module

Labor
Time
0.3

Page 3

November 2013

Bulletin No.: 13356

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer
letter included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the involved vehicle listing, are to be
contacted by the dealer. Arrangements are to be made to make the required correction
according to the instructions contained in this bulletin. A copy of the customer letter is provided
in this bulletin for your use in contacting customers. Program follow-up cards should not be
used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in
your facility for service in the future, you must take the steps necessary to be sure the program
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 4

November 2013

Bulletin No.: 13356
December 2013

Dear General Motors Customer:
We have learned that on your 2014 model year Chevrolet Silverado or GMC Sierra, the beep
alert option on the Forward Collision Alert (FCA) System may be inoperable. If the beep alert is
selected for the forward collision alert system, the beep will not sound; however, a red flashing
alert on the windshield remains active and the safety alert seat pulses will still be available.
Your satisfaction with your GM vehicle is very important to us, so we are announcing a program
to correct this condition.
What We Will Do: Your GM dealer will reprogram the Frontview Camera Module. This service
will be performed for you at no charge.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of courtesy transportation while
your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your
dealer for details on Courtesy Transportation.
We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
GM vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
13356