Bulletin No.: 13276
Date: October 2013

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Front Axle Right Half Shaft Fracture

MODELS:

2013-2014 Chevrolet Cruze
Equipped with 1.4L Turbo Engine (LUV) and Manual Transmission
(MF3/MR5)

Vehicles involved in this safety recall were placed on stop delivery September 11, 2013.
All involved vehicles that are in dealer inventory must be held and not delivered to
customers, dealer traded, or used for demonstration purposes until the repair contained
in this bulletin has been performed on the vehicle.
CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2013-2014 model year Chevrolet Cruze vehicles, equipped with a 1.4L turbo engine
(LUV) and manual transmission (MF3/MR5). The interconnecting tubular bar on the front right
axle half shaft on some of these vehicles may not meet GM specification and could fracture
and separate. If this occurs while driving the vehicle, steering and braking control would be
maintained; however, the vehicle would lose power to the wheels and would coast to a stop. If
a vehicle with a fractured half shaft is parked on an incline without the parking brake applied,
the vehicle could move unexpectedly, resulting in a possible crash or injury to pedestrians.
CORRECTION
Dealers are to replace the half shaft.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will
not have a report available if they have no involved vehicles currently assigned.
Copyright 2013 General Motors. All Rights Reserved.

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October 2013

Bulletin No.: 13276

The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
13371620
11611964
19258728
11518632
19259104 – US
19259105 - CN

Description
SHAFT, FRT WHL DRV HALF
WASHER, FRT WHL DRV SHF
PLUG, TRANS OIL DRN
BOLT
FLUID, M/TRANS (70W)

Quantity/Vehicle
1
1
1
1
2

SERVICE PROCEDURE
1. Remove the right side front wheel drive shaft. Refer to Front Wheel Drive Shaft
Replacement --- Right Side in SI.
Note: The outer tie rod nut, drive shaft nut and lower ball joint-to-knuckle nut can be re-used.
This information supersedes the information in SI. Do NOT use a new tie rod nut, drive shaft
nut or lower ball joint-to-knuckle nut unless the fastener is damaged on removal. Apply GM
Teflon Pipe and Thread Sealant (P/N 12346004, USA and P/N 10953480, Canada) to the
threads of the new fluid drain plug.
2. Install a new right side front wheel drive shaft. Refer to Front Wheel Drive Shaft
Replacement --- Right Side in SI.
FLOOR PLAN REIMBURSEMENT
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement
of floor plan expense upon completion of this recall. This reimbursement is limited to the
number of days from the Stop Delivery message to receipt of the recall parts and/or repair
procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of
reimbursement should be charged as a net amount expense using the recall labor operation
provided.
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be

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October 2013

Bulletin No.: 13276

provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100169
9100170

Labor
Time
1.0
N/A

Description
Replace Front Wheel Drive Shaft
Floor Plan Reimbursement

Net
Item
N/A
*

* The amount identified in “Net Item” should represent the product of the vehicle’s average
daily interest rate (see table below) multiplied by the actual number of days the vehicle was
in dealer inventory and not available for sale. This reimbursement is limited to the number
of days from the date of the stop delivery message (September 11, 2013) to the date the
repair is completed and the vehicle is ready for sale (not to exceed 31 days):
Vehicle

US
Reimbursement Amount

Canadian
Reimbursement Amount

2013 Chevrolet Cruze

$ 2.82

$2.20

2014 Chevrolet Cruze

$ 2.90

$2.25

CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
DEALER RECALL RESPONSIBILITY – For US (US States, Territories, and possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.

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October 2013

Bulletin No.: 13276

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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October 2013

Bulletin No.: 13276
October 2013

Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2013 and 2014 model year Chevrolet Cruze vehicles, equipped with a 1.4L turbo
engine and a manual transmission. As a result, GM is conducting a safety recall. We
apologize for this inconvenience. However, we are concerned about your safety and
continued satisfaction with our products.

IMPORTANT




Your vehicle is involved in safety recall 13276.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

The interconnecting tubular bar on the front right axle half shaft on
your vehicle may not meet GM specification and could fracture and
separate. If this occurs while driving the vehicle, steering and
braking control would be maintained; however, the vehicle would
lose power to the wheels and would coast to a stop. If a vehicle
with a fractured half shaft is parked on an incline without the parking
brake applied, the vehicle could move unexpectedly, resulting in a
possible crash or injury to pedestrians.

What will we
do?

Your GM dealer will replace the half shaft. This service will be
performed for you at no charge. Because of service scheduling
requirements, it is likely that your dealer will need your vehicle
longer than the actual service correction time of approximately
1 hour.
If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of
courtesy transportation while your vehicle is at the dealership for
this repair. Please refer to your Owner Manual and your dealer for
details on courtesy transportation.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible. Until you have your vehicle
repaired, you should apply the park brake before you exit the
vehicle to prevent the vehicle from moving unexpectedly.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.

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October 2013

Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Bulletin No.: 13276
Text Telephones
(TTY)
1-800-833-2438

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
GM Recall #13276