GM Bulletin No.: 13272
Date: September 2013

Service Bulletin

SERVICE UPDATE
SUBJECT:

Service Update for Inventory Vehicles Only
Rear Glass Water Leak
Expires September 30, 2014

MODELS:

2014 Chevrolet Cruze

This service update involves vehicles in dealer inventory only and will expire September
30, 2014.
PURPOSE
This bulletin provides a service procedure to prevent a potential rear glass water leak on certain
2014 model year Chevrolet Cruze vehicles. These vehicles may have a sealing issue that can
result in water entry into the trunk. The repair involves resealing the rear glass and replacing
trunk trim, as required.
This service procedure should be completed on involved vehicles currently in dealership
inventory as soon as possible but no later than September 30, 2014, at which time this
bulletin will expire.
VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System –
Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the “Service
Update Bulletin Information” link under the “Service” tab in GM GlobalConnect (US) or attached
to the GlobalConnect message (Canada) used to release this bulletin.
PART INFORMATION
Parts required to complete this service update are to be obtained from General Motors
Customer Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before
ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Copyright 2013 General Motors. All Rights Reserved.

Page 2
Part Number
95094669
Obtain Locally

September 2013

Bulletin No.: 13272

Description
Rear Window Glass
Urethane Adhesive Kit
(Use a urethane adhesive system that meets GM
Specification GM 3651G)

Quantity/Vehicle
1 If Req'd
1 If Req'd

SERVICE PROCEDURE

3613309

Note: Some vehicles may have a urethane sealing issue in the area shown in the photograph.
The area of concern is a 305 mm (12 in) section of the rear window glass that begins at the left
(driver side) lower corner and ends near the CHMSL. The urethane sealing issue, if present,
may allow water to enter the trunk. Look for evidence of a water leak in the trunk.
1. Locate the rear left (driver side) window glass (1) and rear window water deflector (2).

3613311

2. Apply a soap and water solution under the water deflector in the 305 mm (12 in) section of
the rear glass shown in the photograph.

Page 3

September 2013

Bulletin No.: 13272

3613312

Note: Have a second technician sit in the rear seat of the vehicle to apply air pressure to the
rear glass during and after step 2. Use a small air nozzle to apply compressed air to the
inspection area. Refer to photograph.
3. Apply compressed air to the bottom edge of the rear glass in the inspection area indicated in
the photograph.
4. Determine if a water leak is present. Examine the soap and water solution to determine if a
water leak is present.


If a water leak is NOT present, no further action is required.



If a water leak is present, remove and replace the rear window glass. Refer to Rear
Window Replacement in SI.

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100158
9100159
*

Description
Rear Window Inspection (Water Leak Test)
Rear Window Inspection and Replacement

Labor
Time
0.3
1.3

Net
Item
--*

Submit the actual cost of the Urethane Adhesive Kit, not to exceed $80.00.

DEALER PROGRAM RESPONSIBILITY
Dealers must take the steps necessary to ensure that the service update correction has been
made to all involved vehicles in dealer inventory before selling or dealer-trading the vehicle, but
no later than September 30, 2014.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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