Bulletin No.: 13247
Date: August 2013

Recall Bulletin

FMVSS NONCOMPLIANCE RECALL
SUBJECT:

Rear Brake Caliper Bracket Bolt Torque

MODELS:

2014 Chevrolet Suburban, Tahoe
2014 GMC Yukon, Yukon XL

Vehicles involved in this recall were placed on stop delivery July 26, 2013. All involved
vehicles that are in dealer inventory must be held and not delivered to customers, dealer
traded, or used for demonstration purposes until the repair contained in this bulletin has been
performed on the vehicle. Once the procedure is performed, the vehicle is released from stop
delivery and can be delivered to the customer.
CONDITION
General Motors has decided that certain 2014 model year Chevrolet Suburban and Tahoe,
and GMC Yukon and Yukon XL vehicles may fail to conform to Federal Motor Vehicle Safety
Standard 135 for braking systems. On some of these vehicles, the rear brake caliper bracket
bolts may not be fully tightened. This could produce a noise when the vehicle is driven and
may result in reduced brake system performance, including a longer distance to stop the
vehicle. If stopping distance is increased, a vehicle crash could occur.
CORRECTION
Dealers are to inspect the bolts on both rear brake caliper brackets. If a bolt on either of the
rear brake caliper brackets is not fully tightened, dealers are to install two new bolts on
affected rear brake caliper bracket.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will
not have a report available if they have no involved vehicles currently assigned.
Copyright 2013 General Motors. All Rights Reserved.

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Bulletin No.: 13247

The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Important: It is estimated that no more than 1 of the involved vehicles will require bolt
replacement. Please order parts accordingly.
Part Number
15012506

Description
BOLT, RR BRK CLPR

Quantity/Vehicle
2 or 4 (if req'd)

SERVICE PROCEDURE
1. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

1497142

Note: There are two brake caliper bracket bolts for each caliper bracket.
2. Locate the rear brake caliper bracket bolts on the driver and passenger side of vehicle.

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Bulletin No.: 13247

3. Using a torque wrench, verify that the rear brake caliper bracket bolts have been tightened
to 165 N·m (122 lb ft).


If the rear brake caliper bracket bolts are tightened to 165 N·m (122 lb ft), no further
action is required. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.



If a rear brake caliper bracket bolt is loose or has NOT been tightened to
165 N·m (122 lb ft), remove and discard both bolts on that rear brake caliper bracket.
Install two new rear brake caliper bracket bolts and tighten the bolts to 200 N·m (148 lb
ft).

FLOOR PLAN REIMBURSEMENT
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement
of floor plan expense upon completion of this recall. This reimbursement is limited to the
number of days from the Stop Delivery message to receipt of the recall parts and/or repair
procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of
reimbursement should be charged as a net amount expense using the recall labor operation
provided.
COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.

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Bulletin No.: 13247

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100107
9100114
9100116

Description
Inspect Rear Brake Caliper Bracket Bolts – No Further Action Req'd
Inspect & Replace Rear Brake Caliper Bracket Bolt(s)
Floor Plan Reimbursement

Labor
Time
0.3
0.4
*

* The amount identified in the “Net Item” column should represent the product of the
vehicle’s average daily interest rate (see table below) multiplied by the actual number of
days the vehicle was in dealer inventory and not available for sale. This reimbursement is
limited to the number of days from the date of the stop delivery message (July 26, 2013) to
the date the repair is completed and the vehicle is ready for sale (not to exceed 9 days):
Vehicle

US
Reimbursement Amount

Suburban

$7.93

Tahoe

$7.03

Yukon

$7.64

Yukon XL

$8.11

CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle.
DEALER RECALL RESPONSIBILITY
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United
States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.

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Bulletin No.: 13247

All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your facility for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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