Bulletin No.: 13230B
Date: July 2013

Recall Bulletin

PRODUCT SAFETY RECALL
SUBJECT:

Passenger Airbag Inflator Weld May Fracture Upon Airbag Deployment

MODELS:

2014 Chevrolet Silverado Crew Cab
2014 GMC Sierra Crew Cab

The inspection procedure in the service procedure has been revised to clarify the
location of the green stripe/dot. A copy of the customer letter has also been added to
the bulletin. Please discard all copies of bulletin 13230A.
All involved vehicles that are in dealer inventory must be held and not delivered to
customers, dealer traded, or used for demonstration purposes until the repair contained
in this bulletin has been performed on the vehicle.
CONDITION
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2014 model year Chevrolet Silverado and GMC Sierra crew cab vehicles. Welding on
the passenger airbag inflator may fracture when the airbag is deployed, allowing the gases to
escape. If this occurs, the airbag may not fully inflate and could increase the risk of personal
injury in a crash.
CORRECTION
Dealers are to replace the passenger airbag module.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will
not have a report available if they have no involved vehicles currently assigned.
Copyright 2013 General Motors. All Rights Reserved.

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July 2013

Bulletin No.: 13230B

The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
23121207
11611805

Description
AIRBAG, I/P
CLIP, W/S UPR G/MLDG (tether clip)

Quantity/Vehicle
1
1

SERVICE PROCEDURE

3560199

Determine if the instrument panel airbag has been replaced.


If there is a green dot/stripe on the painted surface of the outboard side of the brake pedal
(the outboard side faces the driver's door), do NOT replace the instrument panel airbag. No
further action is required.



If there is NOT a green dot/stripe on the painted surface of the outboard side of the brake
pedal (the outboard side faces the driver's door), replace the instrument panel airbag.
Refer to the service procedure in this bulletin.

Note: Dispose of airbags as outlined in SI.
1. Remove the instrument panel airbag. Refer to Instrument Panel Airbag Replacement in SI.
Note: The tether clip at the center portion of the garnish molding MUST be replaced every
time the windshield garnish molding is removed.
2. Install a new instrument panel airbag. Refer to Instrument Panel Airbag Replacement in SI.

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July 2013

Bulletin No.: 13230B

COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100106
9100097

Description
Inspection – No Further Action Req'd
Install Instrument Panel Airbag (inc inspect)

Labor
Time
0.1
2.8

CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle. General Motors will contact
customers by telephone or by letter.
DEALER RECALL RESPONSIBILITY – For US (US States, Territories, and
Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.

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July 2013

Bulletin No.: 13230B

Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 5

July 2013

Bulletin No.: 13230B
August 2013

Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2014 model year Chevrolet Silverado and GMC Sierra crew cab vehicles. As a result,
GM is conducting a safety recall. We apologize for this inconvenience. However, we are
concerned about your safety and continued satisfaction with our products.

IMPORTANT




Your vehicle is involved in safety recall 13230.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

Welding on the passenger airbag inflator may fracture when the
airbag is deployed, allowing the gases to escape. If this occurs, the
airbag may not fully inflate and could increase the risk of personal
injury in a crash.

What will we
do?

Your GM dealer will replace the passenger airbag module. This
service will be performed for you at no charge. Because of service
scheduling requirements, it is likely that your dealer will need your
vehicle longer than the actual service correction time of
approximately 2 hours and 50 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of
courtesy transportation while your vehicle is at the dealership for
this repair. Please refer to your Owner Manual and your dealer for
details on courtesy transportation.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

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July 2013

Bulletin No.: 13230B

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 13V135.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
GM Recall #13230