Bulletin No.: 13167A
Date: June 2013

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Missing Floor Mats

MODELS:

2014 Chevrolet Silverado
2014 GMC Sierra
Equipped with Rubber Floor Mats (B32)

This bulletin has been revised to include the installation of the base rubber floor mats,
which are now available. The installation of temporary carpeted floor mats is no longer
applicable.
To reduce the inconvenience to customer who took delivery of their vehicle with carpeted
floor mats, it is strongly recommended to have someone from the dealership travel to the
customer's location to place the carpeted floor mats in the rear cargo area, and install the
rubber floor mats. Additional time has been provided for this service.
Please discard all copies of bulletin 13167.
CONDITION
Due to a shortage of base rubber floor mats (B32), certain 2014 model year Chevrolet
Silverado and GMC Sierra vehicles, equipped with base rubber floor mats, were shipped without
the floor mats.
CORRECTION
Dealers are to install the base rubber floor mats. If the customer was provided with temporary
carpeted floor mats, dealers are to also provide the customer with a copy of the document
located at the back of this bulletin titled, Use of Floor Mats.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
Copyright 2013 General Motors. All Rights Reserved.

Page 2

June 2013

Bulletin No.: 13167

For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have
a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.
PART INFORMATION
Parts Pre-Ship Information
Important: An initial supply of base rubber floor mats required to complete this program is being
pre-shipped to involved dealers of record. This pre-shipment is scheduled to begin
the week of June 3, 2013, and will be approximately 20% of each dealer's involved
vehicles. Pre-shipped parts will be charged to dealer's open parts account.
Additional parts, if required, are to be obtained from GMCC&A. Please refer to your “involved
vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily
Replenishment Order. In an emergency situation, parts should be ordered on a CSO =
Customer Special Order.
Part Number
19302688
19302689
19300743
19300744

Description
MAT PKG, FRONT VINYL (COCOA)
MAT PKG, FRONT VINYL (BLACK)
MAT PKG, REAR VINYL (COCOA)
MAT PKG, REAR VINYL (BLACK)

Quantity/
Vehicle
1
1
1
1

SERVICE PROCEDURE
Warning: If a floor mat is the wrong size, not properly installed, or stacked, it can interfere with
the pedals. Interference with the pedals can cause unintended acceleration and/or increased
stopping distance, which can cause a crash and injury. Make sure the floor mat does not
interfere with the pedals and is securely attached to the retainer on the carpet.
1.

If the vehicle was delivered with the temporary carpeted floor mats because the rubber floor
mats were not available, remove the carpeted floor mats and place them in the rear cargo
area. Customers do not need to return the carpeted floor mats.

2.

Install the rubber floor mats. Refer to Removing and Replacing the Floor Mats in the Owner
Manual.

3.

If the vehicle was delivered with the temporary carpeted floor mats, provide the customer
with a copy of the document titled, Use of Floor Mats, located at the back of this bulletin.

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June 2013

Bulletin No.: 13167

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
9100044
9100046

*

Description
Install Rubber Floor Mat – for vehicles in dealer inventory
Install Rubber Floor Mat – for customer vehicles that were delivered
with carpeted mats
Add: Travel to Install Mats at Customer Location

Labor
Time
0.0*
0.2
0.5

The labor time to install floor mats is covered under the PDI.

CUSTOMER NOTIFICATION
General Motors will notify customers of this program on their vehicle (see copy of customer
letter included with this bulletin).
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the involved vehicle listing, are to be
contacted by the dealer. Arrangements are to be made to make the required correction
according to the instructions contained in this bulletin. A copy of the customer letter is provided
in this bulletin for your use in contacting customers. Program follow-up cards should not be
used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in
your facility for service in the future, you must take the steps necessary to be sure the program
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 4

June 2013

Bulletin No.: 13167
June 2013

Dear General Motors Customer:
Congratulations on the purchase of your new 2014 model year Chevrolet Silverado or GMC
Sierra truck!
Due to a shortage of rubber floor mats at the time that you purchased your new vehicle, your
dealer provided you with a set of carpeted floor mats to protect your carpet. This letter is to
inform you that your rubber mats are now available.
To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment to have the floor mats installed at no charge. By
scheduling an appointment, your dealer can ensure that your mats will be available on your
scheduled appointment date.
Since you will now have two sets of floor mats, we want to remind you that only one set of floor
mats should be installed. Installing more than one set of floor mats can interfere with the
pedals. Below are the guidelines for proper floor mat usage:


The original equipment floor mats were designed for your vehicle. If the floor mats need
replacing, it is recommended that GM certified floor mats be purchased. Non-GM floor
mats may not fit properly and may interfere with the pedals. Always check that the floor
mats do not interfere with the pedals.



Use the floor mat with the correct side up. Do not turn it over.



Do not place anything on top of the driver side floor mats.



Use only a single floor mat on the driver side.



Do not place one floor mat on top of another.

If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-888-889-2438

We sincerely regret any inconvenience that this situation may cause you. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle
provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
13167

Use of Floor Mats
Warning: If a floor mat is the wrong size or is not properly installed, it can interfere with the
pedals. Interference with the pedals can cause unintended acceleration and/or increased
stopping distance, which can cause a crash and injury. Make sure the floor mat does not
interfere with the pedals.
Use the following guidelines for proper floor mat usage:


The original equipment floor mats were designed for your vehicle. If the floor mats need
replacing, it is recommended that GM certified floor mats be purchased. Non-GM floor
mats may not fit properly and may interfere with the pedals. Always check that the floor
mats do not interfere with the pedals.



Use the floor mat with the correct side up. Do not turn it over.



Do not place anything on top of the driver side floor mat.



Use only a single floor mat on the driver side.



Do not place one floor mat on top of another.

Removing and Replacing the Floor Mats

2907916

Pull up on the rear of the floor mat to unlock each retainer and remove.
Reinstall by lining up the floor mat retainer openings over the carpet retainers and snapping into
position.
Make sure the floor mat is properly secured in place.
Verify that the floor mat does not interfere with the pedals.