Bulletin No.: 13135
Date: June 2013

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

Daytime Running Lamps – Deformed Bulb Gasket

MODELS:

2009-2010 GMC Acadia
Equipped with High-Intensity Discharge Headlamps (TVD)

THIS PROGRAM IS IN EFFECT UNTIL JUNE 30, 2015.
CONDITION
On certain 2009-2010 model year GMC Acadia vehicles, equipped with high-intensity discharge
(HID) headlamps (RPO TVD), heat generated by the daytime running lamp (DRL) may deform
the bulb gasket. This could cause the light reflector to crack; however, this will not affect the
performance of the lamp.
CORRECTION
Dealers are to install a new gasket and a reinforcement plate between the socket and the
reflector.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this program is a violation of law in several
Copyright 2013 General Motors. All Rights Reserved.

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June 2013

Bulletin No.: 13135

states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.
PART INFORMATION
Parts required to complete this program are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts.
Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency
situation, parts should be ordered on a CSO = Customer Special Order.
Part Number
22967250

Description
HEADLAMP KIT

Quantity/Vehicle
1

SERVICE PROCEDURE
Note: Remove and repair both the driver and passenger side headlamp. Do NOT replace the
headlamp assembly if the bulb reflector material is cracked. Install a reinforcement plate and
new gasket onto the current uncracked or cracked bulb reflector.
1.

Remove the headlamp assembly from the vehicle and place it on a clean work bench. Refer
to Headlamp Replacement in SI.

3034210

2.

Remove headlamp bulb accessory cover.

3.

Disconnect the electrical connector from the bulb socket.

4.

Disconnect the bulb socket from the headlamp assembly.

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Bulletin No.: 13135

3034812

The “A” portion of the illustration shows the old gasket. The “B” portion of the illustration shows a
clean bulb reflector.

5.

Remove old gasket on the bulb reflector using a shop towel and cleaner.

3035227

6.

Clean old gasket material from the bulb socket.

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Bulletin No.: 13135

3035516

7.

Align reinforcement plate tabs to the bulb reflector lugs (1). Install the reinforcement plate
(2) onto the blub reflector (1) in the 12 o’clock position.

8.

Install the new gasket onto the bulb socket.

9.

Install bulb socket into headlamp assembly.

3035526

10. Connect the bulb socket electrical connector.

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Bulletin No.: 13135

3034210

11. Install headlamp bulb accessory cover.
12. Install headlamp assembly. Refer to Headlamp Replacement in SI.
13. Install the front bumper fascia. Refer to Front Bumper Fascia Replacement in SI.
CUSTOMER REIMBURSEMENT - For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to be
submitted to the dealer by June 30, 2014, unless otherwise specified by state law. If this is not
convenient for the customer, they may mail the completed Customer Reimbursement Request
Form and all required documents to the GM Customer Assistance Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be
reviewed with your GM representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair,
and the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and
concise explanation, in writing, as to why the request was denied. The bottom portion of the
Customer Reimbursement Request Form may be used for this purpose. If the denial was due
to missing documents, the customer can resubmit the request when the missing documents are
obtained, as long as it is still within the allowed reimbursement period.

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Bulletin No.: 13135

Warranty transactions for customer reimbursement of previously paid repairs are to be
submitted as required by GM Global Warranty Management. Additional information can also be
found in Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by June 30, 2014.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
9100024
9100025*
9100026
*

Description
Headlamp Repair
Customer Reimbursement Approved
Customer Reimbursement Denied - For US dealers only

Labor
Time
1.5
0.2
0.1

Net
Item
N/A
**
N/A

Customer reimbursement will close this program. The vehicle does not require repair.

** The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.
CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer
letter included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through June 30, 2015.

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Bulletin No.: 13135

Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the involved vehicle listing, are to be
contacted by the dealer. Arrangements are to be made to make the required correction
according to the instructions contained in this bulletin. A copy of the customer letter is provided
in this bulletin for your use in contacting customers. Program follow-up cards should not be
used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in
your facility for service through June 30, 2015, you must take the steps necessary to be sure the
program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Bulletin No.: 13135

Dear General Motors Customer:
We have learned that on your 2009 or 2010 model year GMC Acadia, equipped with highintensity discharge headlamps, heat generated by the daytime running lamp (DRL) may deform
the bulb gasket. This could cause the light reflector to crack; however, this will not affect the
performance of the lamp.
Your satisfaction with your GMC Acadia is very important to us, so we are announcing a
program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will install a new gasket and a reinforcement plate between
the socket and the reflector. This service will be performed for you at no charge until June 30,
2015.
What You Should Do: To limit any possible inconvenience, we recommend that you contact
your dealer as soon as possible to schedule an appointment for this repair. By scheduling an
appointment, your dealer can ensure that the necessary parts will be available on your
scheduled appointment date.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed form and present it to your dealer with all required documents. Working
with your dealer will expedite your request, however, if this is not convenient, you may mail the
completed form and all required documents to Reimbursement Department, PO Box 33170,
Detroit, MI 48232-5170. The completed form and required documents must be presented to
your dealer or received by the Reimbursement Department by June 30, 2014, unless state law
specifies a longer reimbursement period. Because you have already had this condition
repaired, you do not need to take your vehicle to your dealer for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the
appropriate Customer Assistance Center at the number listed below.
Division

Number

GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-888-889-2438

We sincerely regret any inconvenience or concern that this situation may cause you. We want
you to know that we will do our best, throughout your ownership experience, to ensure that your
GMC Acadia provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
13135