Bulletin No.: 13043
Date: April 2013

Recall Bulletin

PRODUCT EMISSION RECALL
SUBJECT:

Vehicle Emission Control Information Label Incorrect

MODELS:

2013 Chevrolet Trax, Sonic
Equipped with a 1.4L/1.8L Engine (LUV/LUW)

CONDITION
General Motors has decided that certain 2013 model year Chevrolet Trax and Sonic vehicles,
equipped with a 1.4L (LUV) or 1.8L (LUW) engine were built with an incorrect vehicle emission
control label. The label incorrectly identifies the vehicle as a flexible fuel vehicle.
CORRECTION
Dealers are to install a new vehicle emission control label.
Since a new label can be easily installed, and to reduce customer inconvenience, the label will
be sent directly to customers of record along with the installation instructions. Customers may
install the label under the hood or, if they desire, they may take the label to their dealer for
installation at no charge.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will
not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
Copyright 2013 General Motors. All Rights Reserved.

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April 2013

Bulletin No.: 13043

PART INFORMATION
A new vehicle emission control label will be mailed to owners of record.
U.S.: Labels for vehicles in dealer stock will be shipped to involved dealers at no charge the
week of April 15, 2013, in the weekly DWD box. Additional labels, if needed, are to be
obtained from the DWD E-Store through the GM GlobalConnect site. Be sure to request the
appropriate vehicle emission control label for 13043. Below is a table cross referencing
engine type to the appropriate label part number. Do NOT order labels from GMCC&A.
Canada: Labels for vehicles in dealer stock will be shipped to involved dealers at no charge
the week of April 15, 2013, via First Class Mail. Additional labels, if needed, are to be
obtained from the Warranty Call Centre at 1-888-222-5546. Do NOT order labels from
GMCC&A.
Vehicle
Sonic
Trax (CN)

Engine
1.4L (LUV)
1.8L (LUW)
12658983
12658984
12658982
N/A

SERVICE PROCEDURE
1.

Open the hood.

3326590

2.

Locate the Vehicle Emission Control Information Label towards the forward edge of the
hood. Ensure that the label surface and the area surrounding the label are clean and dry.
Use non-oil based cleaner, preferably isopropyl alcohol (rubbing alcohol) to clean the label
surface and the area surrounding the label.

3.

Remove the backing from the new label.

Note: Do not attempt to remove or loosen the new label once it has been applied, as this may
damage the label.
4.

Apply the new label directly over the existing label and smooth the label from the center
out.

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5.

April 2013

Bulletin No.: 13043

Close the hood.

COURTESY TRANSPORTATION
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
transaction type, unless noted otherwise.
Labor
Code
V2777

Description
Install Vehicle Emission Control Information Label

Labor
Time
0.2

CUSTOMER NOTIFICATION
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in
future recalls, the customer notification letter recommends that customers have their vehicles
serviced as soon as possible. It also advises that failure to do so could legally be determined
to be lack of proper maintenance.
DEALER RECALL RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in

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April 2013

Bulletin No.: 13043

your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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April 2013

Bulletin No.: 13043
May 2013

Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary emission recall
that includes your vehicle.
Reason For This Recall: General Motors has decided that certain 2013 model year
Chevrolet Trax and Sonic vehicles, equipped with a 1.4L or 1.8L engine, were built with an
incorrect vehicle emission control label. The label incorrectly identifies the vehicle as a flexible
fuel vehicle.
What Will Be Done: The label for your vehicle is enclosed. To reduce your inconvenience,
you can install the label easily by following the enclosed instructions. If you desire, however,
you may take the label to your dealer for installation. This service will be performed for you at
no charge.
What You Should Do: If you would like your dealer to install the label, you should contact
your dealer to arrange a service appointment as soon as possible. Bring the label
with you when you visit your dealer.
If you have any questions or need any assistance, just contact your dealer or the appropriate
Customer Assistance Center at the number listed below.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-222-1020
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

Emission Law Information: In order to ensure your full protection under the emission
warranty made applicable to your vehicle by state and federal law, and your right to participate
in future recalls, it is recommended that you have your vehicle serviced as soon as possible by
either installing the label yourself or having the dealer install it at no charge to you. Failure to
do so could legally be determined to be lack of proper maintenance of your vehicle.
We are sorry to cause you this inconvenience; however, we have taken this action in the
interest of your continued satisfaction with our products.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
13043