Bulletin No.: 12319A
Date: January 2013

Recall Bulletin

F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Possible Missing Secondary Hood Latch

MODELS:

2010-2012 Chevrolet Colorado
2010-2012 GMC Canyon

This bulletin has been revised to include a copy of the customer letter. Please discard all
copies of bulletin 12319.
Dealers are to inspect all involved inventory vehicles as soon as possible. Do not delivery,
dealer trade, or use the vehicle for demonstration purposes until this recall has been
performed.
The inspection procedure contained in this bulletin can be performed quickly and easily. To
reduce the inconvenience to the customer, when a customer brings their vehicle into the
dealership for this recall, if at all possible, have the inspection portion of the recall performed
on the vehicle immediately.
CONDITION
General Motors has decided that certain 2010-2012 model year Chevrolet Colorado and GMC
Canyon vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 113,
requiring a secondary hood latch. These vehicles may have been assembled with a hood that
was missing the secondary hood latch. If the primary hood latch is not engaged and the
secondary hood latch is not present, the hood could open unexpectedly. If this occurs while
the vehicle was in motion, the hood could contact the windshield, reducing the forward vision
area of the driver and a crash could occur.
CORRECTION
Dealers are to inspect for the presence of the secondary hood latch. If the latch is missing,
dealers are to replace the hood.
Because this inspection can easily be performed by the customer, and to reduce their
inconvenience, an inspection procedure will be mailed to customers. If, however, the
customer is uncomfortable performing the inspection, they will be instructed to contact their
dealer for the inspection.
Copyright 2013 General Motors. All Rights Reserved.

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January 2013

Bulletin No.: 12319A

VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to US and Canadian dealers through the GM GlobalConnect Recall
Reports, or sent directly to export dealers. Dealers will not have a report available if they have
no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
There are very few hoods expected to be found with a missing secondary hood latch. If the
inspection determines that a vehicle is missing the bracket, the hood is to be obtained from
General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved
vehicles listing” before ordering parts. Normal orders should be placed on a DRO = Daily
Replenishment Order. In an emergency situation, parts should be ordered on a CSO =
Customer Special Order.
SERVICE PROCEDURE
Note: Certain 2010-2012 Chevrolet Colorado and GMC Canyon trucks may have been
assembled with a hood that has a missing secondary latch bracket and latch. Please review
the inspection procedure in this bulletin to determine if the hood is assembled with a
secondary hood latch.
1. Lift the vehicle hood.

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January 2013

Bulletin No.: 12319A

3228827

2. Release the hood prop from its retainer and put the hood prop into the slot in the hood (3).
3. Locate the primary (1) and secondary (2) hood latches. Refer to the illustration.

3228830

4. Determine if the hood is assembled with a secondary latch (2).


If the vehicle hood is assembled with a secondary latch, no further action is required.
Lift the hood to relieve pressure on the hood prop. Remove the hood prop from the slot
in the hood and return the prop to its retainer. Lower the hood 25 to 30 cm (10 to 12 in)
above the vehicle and release it to latch fully. Check to make sure the hood is closed
and repeat the procedure if necessary.



If the vehicle hood is NOT assembled with a secondary latch, remove and replace the
hood. Refer to Hood Replacement in SI for hood removal and installation instructions.

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Bulletin No.: 12319A

COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2728
V2729
*

Description
Inspect for Secondary Hood Latch – No Further Action Req'd
Inspect & Replace Hood

Labor
Time
0.2
7.1

Net
Item
N/A
*

Enter a paint allowance in "Net Item" of $275.08 USD, $272.15 CAD.

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.

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Bulletin No.: 12319A

This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United
States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.
DEALER RECALL RESPONSIBILITY - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your facility for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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January 2013

Bulletin No.: 12319A
January 2013

Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that certain 2010-2012 model year Chevrolet Colorado and GMC
Canyon vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 113,
requiring a secondary hood latch. As a result, GM is conducting a recall. We apologize for
this inconvenience. However, we are concerned about your safety and continued satisfaction
with our products.

IMPORTANT




Your vehicle is involved in recall 12319.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

Your vehicle may have been assembled with a hood that was
missing the secondary hood latch. If the primary hood latch is not
engaged and the secondary hood latch is not present, the hood
could open unexpectedly. If this occurs while the vehicle was in
motion, the hood could contact the windshield, reducing the forward
vision area of the driver and a crash could occur.

What will we
do?

Your GM dealer will inspect for the presence of the secondary hood
latch. Very few vehicles will be missing the latch; however, if it is
missing, your dealer will install a new hood. This service will be
performed for you at no charge. Because of service scheduling
requirements, it is likely that your dealer will need your vehicle
longer than the actual inspection time of 15 minutes. If the hood
requires replacement, an additional 6 hours and 55 minutes will be
required.
Since the inspection can be performed easily, and to reduce your
inconvenience, we have included the inspection procedure with this
letter. If you desire, however, your dealer will perform the
inspection at no charge.
If you perform the inspection and the hood latch is present, please
complete the enclosed prepaid response form and return it to us in
the mail. We will close the recall.
If the hood latch is not present, please contact your dealer as soon
as possible and schedule an appointment to have the hood
replaced.
If your vehicle is within the New Vehicle Limited Warranty, your
dealer may provide you with shuttle service or some other form of
courtesy transportation while your vehicle is at the dealership for
this repair. Please refer to your Owner Manual and your dealer for

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Bulletin No.: 12319A

details on courtesy transportation.
What should
you do?

If you would like your dealer to perform the inspection, or if you
have performed the inspection and the secondary hood latch is
missing, you should contact your GM dealer to arrange a service
appointment as soon as possible.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.
Division

Number

Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-630-2438
1-866-996-9463
1-671-648-8450
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438
1-800-462-8583

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 12V594.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall #12319