Bulletin No.: 12293A
Date: July 2013

Program Bulletin

CUSTOMER SATISFACTION PROGRAM
SUBJECT:

CUE System Update

MODELS:

2013 Cadillac ATS, SRX, XTS

The Service Procedure section in this bulletin has been revised to instruct technicians to
clear all DTCs after completing the service procedure. Please discard all copies of
bulletin 12293.

THIS PROGRAM IS IN EFFECT UNTIL MARCH 31, 2015.
CONDITION
Software updates for the CUE system are available for certain 2013 model year Cadillac ATS,
SRX, and XTS vehicles. These updates will enhance the customer experience with the human
machine interface (HMI) radio, including Phone/Bluetooth Pairing, Media Player,
internal/external resets, rear camera, and map database.
CORRECTION
Dealers are to update the software for the CUE system and the navigation map database for the
HMI radio.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
Copyright 2013 General Motors. All Rights Reserved.

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Bulletin No.: 12293A

sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this program.
PART INFORMATION
The service procedure contained in this bulletin will require the use of a USB stick. Two USB
sticks were shipped together in a zip lock bag to Cadillac dealers beginning February 20, 2013,
via FedEx (US and Canada), or will be sent by the local GM Aftersales Department as soon as
received (Export).
 The BLACK USB stick is for use on vehicles WITH a navigation system.
 The SILVER USB stick is for use on vehicles WITHOUT a navigation system.
US and Canada: All Cadillac dealers should receive the USB sticks no later than Wednesday,
February 27, 2013. These USB sticks will update all involved vehicles. DO NOT GIVE THE
USB STICKS TO THE CUSTOMER. Do not order the USB sticks from GMCC&A or the GM
Nav Disc Center. If you have not received your USB sticks by February 27, 2013, and you
have involved vehicles, the USB sticks can be obtained from the Warranty Parts Center (WPC)
using the Parts Request Form found at the back of this bulletin.
SERVICE PROCEDURE
Caution: Do NOT program additional modules while programming the CUE system to avoid
module damage and/or other component failure. Do NOT perform any electrical repairs on the
vehicle while the CUE system is being programmed.
Note: Ensure that all USB devices, SD cards, phone, and media devices have been
disconnected.
1. Capture customer preset information from the CUE system. Refer to Cadillac Customer
Presets Form at the back of this bulletin.
2. Verify that there is a battery charge of 12 to 15 volts. The battery must be able to maintain a
charge during programming. Only use a Midtronics® GR8 (Essential Tool EL-50313) set up
in Power Supply Mode or an approved Midtronics® PSC 550 Battery Maintainer (SPS
Programming Support Tool EL-49642) or equivalent to maintain proper battery voltage
during programming. Do NOT remove the battery maintainer until both the USB and
TIS2WEB programming events have been completed.

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3. Determine if the vehicle is equipped with a navigation system. Press the navigation button on
the display.


If maps are populated, then the vehicle is equipped with navigation. Use the black USB
stick for programming the CUE system.



If a compass appears with OnStar instructions, the vehicle is NOT equipped with
navigation. Use the silver USB stick for programming the CUE system.

4. Press Engine Start/Stop button for 5 seconds. Do NOT have your foot on the brake while
pressing the Engine Start/Stop button.

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5. Insert the correct USB stick into the display USB port (1).
6. Close the radio assembly bin door.

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3259499

7. Select Update from the display.

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8. Once Update has been selected from the display, the screen in the picture above will
appear. This screen will show the progress of the update. The navigation software update
will take about 2 hours to load. The non-navigation software will take about 30 minutes to
load.

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3259505

3277244

Update Complete screen for CUE system equipped with navigation system shown. Update Complete
screen for CUE system without navigation is similar.

Note: If the “Calibrate Device” screen is NOT displayed, the Update Complete screen will
appear on the display. The screen includes the following message: Pass --- 23154812.mnf or
Pass 23152613.mnf. Programming the Human Machine Interface Control Module (HMI) using
TIS2WEB is NOT required. Perform step 10 and then proceed to step 14.
Note: If the screen remains blank, make sure the radio assembly bin door is closed.
9. Do NOT remove the USB drive until the update has been completed. Once the update has
been completed, the display will go black for a minute and reset itself. Next, the words,
"Calibrate Device” centered on the display. Refer to illustration.
10. Remove the USB stick from the port.

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Note: Do not attempt to order the calibration number from GM Customer Care and Aftersales.
The calibration numbers required for this service procedure are programmed into control
modules via a Multiple Diagnostic Interface (MDI) with the calibration update. When using a
MDI for reprogramming, ensure that is updated with the latest software version. Use TIS2WEB
on or after 02/22/13 to obtain the calibration. If you cannot access the calibration, call the
Techline Customer Support Center and a VCI number will be provided.
11. Program the Human Machine Interface Control Module (HMI) using TIS2WEB. Refer to SI
and Service Programming System (SPS) documentation for programming instructions.
10.1 Connect the MDI to the vehicle.
10.2 Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and
Programming Process screen.
11.3 Select K74 Human Machine Interface Control Module -- Programming from the
Supported Controllers screen.
11.4 Follow the on-screen instructions.
12. Clear all diagnostic trouble codes (DTCs).

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13. After programming the HMI module, the Update Complete screen will appear on the display.
The screen includes the following message: Pass --- 23154812.mnf or
Pass --- 23152613.mnf.
14. Select Dismiss from the Update Complete screen.

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3259508

15. The Restart System Screen will appear on the display.
16. Turn the vehicle off, open and close the driver door, and wait at least two minutes before
starting the vehicle. All vehicle doors MUST remain closed during the wait period.

3259514

17. To ensure the software update was successful, review the main menu symbols and check
that the Climate Control Symbol includes a snowflake. Next, from the Home Page, press
Settings > Software Information and check the current software part number. If the part
number is 23150273 for Navigation vehicles or 23150271 for non-navigation vehicles, the
update was successful.
18. Re-enter customer information in the CUE System with the information collected in step 1.
Refer to Cadillac Customer Presets Form.
19. Clear all diagnostic trouble codes (DTCs).

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COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for
Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2773

Description
CUE System Update
- Vehicles Without Navigation System
- Vehicles With Navigation System
Add: Record & Reenter Customer Presets (not for use on vehicles in
dealer inventory)
- Non Navigation Radio
- Navigation Radio

Labor
Time
0.8
1.1

0.3
0.5

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer
letter included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER PROGRAM RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this program must be held and
inspected/repaired per the service procedure of this program bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless
of mileage, age of vehicle, or ownership, through March 31, 2015.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the involved vehicle listing, are to be
contacted by the dealer. Arrangements are to be made to make the required correction
according to the instructions contained in this bulletin. A copy of the customer letter is provided
in this bulletin for your use in contacting customers. Program follow-up cards should not be
used for this purpose, since the customer may not as yet have received the notification letter.

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In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in
your facility for service through March 15, 2015, you must take the steps necessary to be sure
the program correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Subject:

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Bulletin No.: 12293A

Important Updates to Your Cadillac Vehicle

Dear Cadillac Customer,
On behalf of everyone at Cadillac, we sincerely hope that you are enjoying your 2013 Cadillac ATS,
SRX, or XTS vehicle.
Your new Cadillac features first-of-its-kind technology throughout, including the intuitive and convenient
CUE infotainment system. In order to continually deliver the best possible user experience, CUE may
periodically receive software updates. This letter is your notification that such an update is ready for
installation. While the CUE system is being updated, we will check to see if there are other outstanding
service issues we can address at the same time. Any other service items for your vehicle will be
reviewed with you by your service professional during your initial visit. Please contact your Cadillac
dealer at your earliest convenience to make an appointment with your Cadillac service professionals. If
you will be traveling for an extended period of time, please call the Cadillac Infotainment Team at 855428-3669 to locate a dealership near your destination.
Upon making an appointment, your dealership will reserve your complimentary Cadillac or “like” loaner
vehicle if alternate transportation is needed. Your service professional will also be able to inform you of
the estimated time needed to complete your vehicle updates.
Before arriving for your vehicle update appointment, please note the following:
-

The CUE system update will reset your stored presets back to their original factory settings,
resulting in the removal of stored data (phone numbers, destinations, stored preferences). As
part of the update, your service professional will restore the presets (i.e. icons located on your
Home screen, Auto Volume setting). We apologize for this inconvenience. We recommend you
store your contact information (phone numbers and addresses) on your smartphone so they can
be easily retrieved when your smartphone is paired with your CUE system.

-

Please have any Bluetooth-paired devices with you upon redelivery of your vehicle; as the update
will include the assistance of your service professional in pairing these devices for you.

Importantly, these updates are not essential to the operation of your Cadillac or CUE system. You may
continue to drive your vehicle. However, we are certain these updates, once completed, will enhance
your experience with Cadillac and we encourage you to schedule an appointment to complete these
updates at your earliest convenience.
In closing, we are confident that these vehicle updates will further elevate your Cadillac vehicle driving
experience.
Thank you,

Chase Hawkins
Vice President, Cadillac Sales and Service

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Bulletin No.: 12293A
Date:

Cadillac Customer Preset Form

This form is intended to capture a customer’s information pre-CUE Software Update. Please
take the time prior to performing the update to capture customer’s settings. This form will then
be utilized to repopulate the information/settings prior to re-delivery of the vehicle to the
customer.
Please Note: The customer information captured on this form may only be used for purposes of
restoring the customer's prior settings. Please ensure this form is appropriately secured so that
only authorized personnel can access the customer information, and after the customer’s prior
settings have been restored, this form is disposed of in accordance with applicable law.
Customer Information

First:

Last:

Vehicle Information

Model:

VIN:

Home Page (Page 1) List of Name(s) of the icons as they appear on the screen prior to update

Home Page (Page 2) List of Name(s) of the icons as they appear on the screen prior to update

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App Tray: List Name(s) and location of icons as they appear before the update

After the CUE update, all settings will revert back to the factory setting. All settings highlighted in grey are the
factory settings. If the customer’s selection is equal to the factory setting, it is not necessary to reset that setting
after the update.
Settings Selections:
Time & Date (Select One):
Set Time -> Auto Set:

Cell Network or Manually

Clock Display:
Language (Select One):
English (US)
Radio:
Manage Favorites: Description: (Name on Screen)
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
Number of Favorites Shown:
Auto
Auto Volume (if equipped):
Bose AudioPilot (if equipped)
Maximum Start Up Volume:

Off

Low