GM Bulletin No.: 12263
Date: January 2013

Service Bulletin

SERVICE UPDATE
SUBJECT:

Service Update for Inventory and Customer Vehicles
Inspect Seat Memory Switch Retention, if Equipped, and Replace Outside
Door Handles and Outside Door Handle Cables
Expires with Base Warranty

MODELS:

2013 Cadillac XTS

This service update includes vehicles in dealer inventory and customer vehicles that
return to the dealership for any reason. This bulletin will expire at the end of the involved
vehicle's New Vehicle Limited Warranty period.
PURPOSE
This bulletin contains 1 or 2 service procedures to be performed on certain 2013 Cadillac XTS
vehicles.
1. On vehicles with the seat memory feature, inspect for the proper retention of the seat
memory switch and, if necessary, secure the switch. Customers have commented that
the seat memory switch button recesses into the door trim when pressed.
2. On all vehicles, replace all 4 outside door handle cables and all 4 outside door handles.
If the cable disconnects, the outside door handle will not open the door, but the door can
still be opened from inside the vehicle using the inside door handle. If water or moisture
enters and remains in the printed circuit board housing, it could cause corrosion and
prevent the door handle button and/or light from working properly.
This service procedure should be completed as soon as possible on involved vehicles
currently in dealer inventory and customer vehicles that return to the dealer for any type
of service during the New Vehicle Limited Warranty coverage period.
VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System –
Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.
Copyright 2013 General Motors. All Rights Reserved.

Page 2

January 2013

Bulletin No.: 12263

Additionally, a list of involved vehicles currently in dealer inventory is available on the “Service
Update Bulletin Information” link under the “Service” tab in GM GlobalConnect (US) or attached
to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that
return for service, for any reason, and are still covered under the vehicle's base warranty should
also be checked for vehicle eligibility.
PART INFORMATION
Door handle kits required to complete this service update are to be obtained from General
Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles
listing” before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment
Order. In an emergency situation, parts should be ordered on a CSO = Customer Special
Order.
The Shim Stock, Kent Automotive part number P46500, can be obtained by contacting Kent
Automotive at 1-88-YES-KENT or online at www.kent-automotive.com. Do not order the Shim
Stock from GMCC&A.
Part Number
To be obtained
from Kent
Automotive
19300779
19300780
19300781
19300782
19300783
20908478
20908479

Description
Kent Automotive Shim Stock, Part Number P46500
(5/15" thick, ¾" wide)

Quantity/Vehicle
1 (if req'd)

HANDLE KIT,FRT & RR S/D O/S (BLACK)
HANDLE KIT,FRT & RR S/D O/S (WHITE)
HANDLE KIT,FRT & RR S/D O/S (CRYSTAL CLART)
HANDLE KIT,FRT & RR S/D O/S (SILVER)
HANDLE KIT,FRT & RR S/D O/S (GRAY)
CABLE, FRT S/D O/S HDL
CABLE, RR, S/D O/S HDL

1
1
1
1
1
2
2

SERVICE PROCEDURE
1.

Determine if the vehicle is equipped with the seat memory feature.
 If the vehicle is equipped with the seat memory feature, proceed to Step 2.
 If the vehicle is NOT equipped with the seat memory feature, proceed to Front and Rear
Side Door Outside Handle Cable Replacement and Outside Door Handle Replacement in
this bulletin.

Page 3

January 2013

Bulletin No.: 12263

2969444

(A) Good driver seat memory seat switch. (B) Driver seat memory seat switch requires
repair. The buttons (1) are pushed into the door trim panel.

2.

Inspect the driver seat memory seat switch buttons to determine if the switch buttons (1) are
pushed into the door trim panel.
2.1 Visually inspect condition of the driver seat memory seat switch buttons (1).

2969446

2.2 Firmly depress the driver seat memory seat switch buttons.


If the driver seat memory seat switch buttons are not pushed into the door trim
panel, no further action with the driver seat memory seat switch is required.
Proceed to Front and Rear Side Door Outside Handle Cable Replacement and
Outside Door Handle Replacement in this bulletin.



If the driver seat memory seat switch buttons are pushed into the door trim panel,
proceed to the next step.

Note: The cause of this condition may be insufficient retention of the seat switch snap features
to the switch bracket. Reposition the memory seat switch bracket and add an adhesive back
shim stock. Refer to Steps 3-9.
3.

Remove the driver door trim panel. Refer to Front Side Door Trim Replacement in SI.

Page 4

January 2013

Bulletin No.: 12263

2965446

4.

Peel back the sound absorber material from the trim panel enough to access the memory
seat switch.

2965447

5.

Slightly loosen the two screws (1) retaining the seat switch bracket.

6.

Fully seat the seat switch into the bracket, ensuring the snap features are engaged.

2965448

7.

Using a trim stick, or equivalent, lightly pry against the standing boss (1) forcing the outer
wall to move tight against the switch. Tighten the screw.

Page 5

January 2013

Bulletin No.: 12263

2965449

8.

Repeat Step 7 at the other screw location.

2965450

9.

Using a trim stick, install approximately 7.5mm (0.30 in) length of Kent Automotive Adhesive
back Shim Stock P/N 46500, or equivalent, between the inner and outer wall of the seat
switch bracket at the location noted by the arrow in the graphic above.

10. Proceed to Front and Rear Side Door Outside Handle Cable Replacement and Outside Door
Handle Replacement in this bulletin.
Front and Rear Side Door Outside Handle Cable Replacement and Outside Door Handle
Replacement
Note: Review both service procedures in SI before replacing the outside door handle cables
and outside door handles.
1.

Replace front and rear side door outside handle cables. Refer to Front and Rear Side Door
Outside Handle Cable Replacement in SI.

2.

Replace all four outside door handles. Refer to Front and Rear Side Door Outside Handle
Replacement in SI.

Page 6

January 2013

Bulletin No.: 12263

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2699

Description
Replace Outside Door Handle Cables and Outside Door
Handles (all vehicles)
Add: Inspect Seat Memory Switch (if equipped)
Add: Repair Memory Seat Switch (if equipped)

Labor
Time
3.4

Net
Item
N/A

0.1
0.2

*

* The amount identified in “Net Item” should represent the actual sum total of the Shim Stock
needed to perform the required repairs, not to exceed $1.00 USD/CAD.
DEALER PROGRAM RESPONSIBILITY
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your
facility for service in the future, and the vehicle is still covered under the New Vehicle Limited
Warranty, you must take the steps necessary to be sure the service update correction has been
made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification