130089005 Service Bulletin/Repair Instructions

File in Section:

Bulletin No.:
Service Bulletin
Date:
00 - General Information

13-00-89-005

April, 2013
WARRANTY ADMINISTRATION

Subject:
New Global Labor Codes
Models:
2014 and Prior GM Passenger Cars and Trucks
A new labor code format is being deployed for all GM

dealers globally during 2013. The new format uses a

7 digit all numeric code that replaces the existing 5 digit

labor codes. This bulletin provides insight into the

change and the key information to assist in the

transition.
French
Labor Time Guides

English
3413243
3413233
Copyright 2013 General Motors LLC. All Rights Reserved.
Existing Labor Time Guides (LTGs) are being replaced

with new global labor code Labor Time Guides

designated as “GLC” in SI. LTGs will be established for

all 2005 and later model year vehicles. See information

below to submit a warranty or policy claim on vehicles

before 2005. The U.S. and Canada will begin using the

new global code format effective with claims submitted

on May 7, 2013. Effective with this date, all claims must

use the new labor code format. Select the GLC Labor

Time Guide when looking up applicable labor codes

and times in SI as shown below. You will continue to

see both LTG versions in SI until other global business

units transition to the new global labor codes.
Page 2
April, 2013
Bulletin No.: 13-00-89-005
New Global Labor Code Format

The new code format will align to the vehicle systems

just like the legacy labor codes.
3413214
1st and 2nd Digit – Corresponds to the section of the

vehicle repaired.

05 – Accessories

06 – Non warranty/misc.

10 – Body Hardware & Trim

14 – Body Repair

20 – Body Systems

24 – Brakes

26 – Electrical

28 – Diagnostic & Programming

30 – Driveline/Axle

34 – Driver Information & Entertainment

40 – Engine/Propulsion

44 – HVAC

50 – Hybrid/EV

54 – Power & Signal Distribution

60 – Roof

64 – Safety & Security

70 – Seats

74 – Steering

80 – Suspension

84 – Transmission

90 – Field actions

3rd Digit – applies to the vehicle subsystem, for

example:

Note: See complete list of vehicle sections and

subsections of the labor time guide at the end of this

bulletin.

401 Engine - Cruise Control

402 Engine - Controls and Fuel

403 Engine - Cooling
404 Engine - Electrical

405 Engine - Exhaust

406 Engine - Mechanical

4th – 6th Digit – For internal use to align the code with

the affected part.

7th Digit – Designates the Repair Type.

Note: Not all of the applicable 7th digits will be utilized

initially.

0 - Replacement (Single primary part replaced)

1 - Replacement (Multiple primary parts replaced)

2 - Repair/Align/Overhaul (Servicing one part)

3 - Repair/Align/Overhaul (Servicing multiple parts)

4 - Paint

5 - Programming

8 - Bulletin

9 - Diagnosis/No Trouble Found
How to Locate a Global Labor Code

Preferred method:

1. Select the correct LTG from SI. (Model year, Brand,

Model and GLC LTG).

2. Select the vehicle section that applies to the repair.

3. Select the subsection that applies.

4. Identify the correct labor code description and

code based on the repair.

5. Select the applicable time and add conditions for

the service performed.
Bulletin No.: 13-00-89-005
April, 2013
Alternate method #1:

For 2010 and newer vehicles, refer to the latest version

of Corporate Bulletin Number 10-00-89-016 (Correct

Selection of Labor Codes), which describes how a

technician can select the correct labor code based on

the repair procedure being followed.
Page 3

English
Alternate method #2:
English
3413266
French
3413250
French
3413270
3. Select “control” and “F” key from your keyboard

and a search window will appear in the upper right

corner. Either type in a description or the 5 digit Old

Labor Code to locate a corresponding Global

Labor Code.

3413259
1. Use the cross reference document within the LTG.

2. Selecting the Global Labor Code Cross Reference

link will open a file with EVERY global labor code.

Note: This file is not specific to the vehicle LTG you

have open and it will contain codes for all vehicles

and Business Units globally.
Past Model Warranty Claims (before

MY 2005)

If a warranty, policy or parts warranty claim is submitted

for a vehicle built before model year (MY) 2005, refer to

the most similar 2005 or newer vehicle for the labor

code and time. If the time is not appropriate use straight

time to determine the amount of time for

reimbursement.
Page 4
April, 2013
Global Labor Code Exceptions

Field Actions or Special Coverage labor codes – All

labor codes (five digit) that existed prior to May 7th will

continue to be used even if the applicable Bulletin is

subsequently updated. New Field Actions, Special

Coverage and Customer Satisfaction Bulletins will

transition to a 7 digit global code.

Service Bulletins and PI’s – Service Bulletins

published prior to May 7th will continue to use

published unique labor codes. If these bulletins are

updated after May 7th the labor code will be updated to

a new global labor code. It will be necessary to always

refer to the latest version of the Service Bulletin or PI.

Existing Bulletins and PIs that do not contain a unique

Bulletin labor code and refer the reader to “Use

Published Labor Operation Time” for the labor code in

the LTG will require the dealer to look up the

appropriate global labor code as described above.

Published Labor code information will be updated to

Global Labor codes whenever the Bulletin or PI is

updated.
Bulletin No.: 13-00-89-005
Warranty Processing Information and

Key Timing Information

For full details on the Global Labor Code transition and

important warranty processing information, please refer

to the Global Labor Code Transition Newsletter posted

in the Global Connect Library under Service>Warranty.

Warranty parts Center (WPC) Requests

In order to avoid adjustments (add credits) for core

charges, administrative allowances, or postage

charges on transactions involving WPC requests, we

will institute a new process for the submission of these

charges. Effective May, 7th these charges, for a WPC

return, will be submitted on a separate line using the

temporary GLC 0600064. This will eliminate the need

for an adjustment and reduce the number of repeat

repair authorizations needed. This new labor operation

code can be used through August 7th, after which you

will need to revert back to the current process of

requesting an add credit on the original transaction.
Bulletin No.: 13-00-89-005
April, 2013
Page 5
List of Vehicle Sections and Subsections of the Labor Time Guide

Section or Vehicle System Name
Subsection Name
First Three

Digits
Non Warranty
Declined Service
003
Non Warranty
National Promotions
004
General Information
Administration
050
General Information
Dealer Installed GM Accessory Installation
051
General Information
Dealer Installed GM Accessory Repairs
052
General Information
General Information
053
General Information
Waterleaks
056
General Information
Pre-Delivery Inspection
059
Non Warranty
Premium Care
060
Non Warranty
Smart Care Promotions
061
Body Hardware and Trim
Exterior Trim
101
Body Hardware and Trim
Floor Coverings and Headlinings
102
Body Hardware and Trim
Instrument Panel and Console Trim
103
Body Hardware and Trim
Interior Trim and Paneling
104
Body Repair
Bolted Exterior Body Panels and Closures
141
Body Repair
Bumpers and Fascias
142
Body Repair
Frame and Underbody
143
Body Repair
Paint and Coatings
144
Body Systems
Adjustable Pedals
200
Body Systems
Air Compressor - Auxiliary
201
Body Systems
Fixed and Moveable Windows
202
Body Systems
Horns
203
Body Systems
Lighting
204
Body Systems
Mirrors
205
Body Systems
Vehicle Access
206
Body Systems
Wipers and Washers
207
Brakes
Antilock Brake System
241
Brakes
Disc Brakes
242
Brakes
Drum Brakes
243
Brakes
Hydraulic Brakes
244
Brakes

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