File in Section:

Service Bulletin

Bulletin No.:
Date:

00 - General Information
13-00-89-001A
March, 2013

WARRANTY ADMINISTRATION
Subject:

Modification of Policy and Procedures Section 1.6.2.11 for Repairs Performed Under
Customer Satisfaction Program 12293 (U.S. Dealers Only)

Models:

2013 Cadillac ATS, SRX, XTS

Attention: The modification outlined in this bulletin only applies to U.S. dealers.
This bulletin is being revised to update the models. Please discard Corporate Bulletin
Number 13-00-89-001 (Section 00 – General Information).

GM recently announced Customer Satisfaction
Program 12293 for certain 2013 Cadillac ATS, SRX and
XTS vehicles. Customers are being invited back to their
selling dealers to have their CUE system updated,
along with any other outstanding service updates.
Due to the high expectations of our customers, it is
imperative that each vehicle receive services offered
under this Customer Satisfaction Program as efficiently
as possible. There is expected to be high customer
demand for this service, which could potentially result
in extended wait times for repairs to be completed,
causing customer dissatisfaction. In an effort to support
the needs for technicians to be flexible when
programming multiple vehicles, a decision has been
made to modify the current Policy & Procedure
requirement in Section 1.6.2.11, “A technician may only

be clocked “on” to one vehicle per service event (claim
submission)” for repairs performed under this Customer
Satisfaction Program.
This will allow a technician to update multiple vehicles
at the same time. Allowing the technician to monitor
several vehicles at various stages of the repair process,
if required, will allow the dealership to provide an
enhanced service experience to our Cadillac
customers.
All other requirements of Section 1.6.2.11 remain in
effect. This modification is only applicable to vehicles
repaired under this Customer Satisfaction Program.
Technicians must not be clocked “on” to multiple
vehicles unless ALL vehicles clocked on are involved
in the Customer Satisfaction Program.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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