File in Section:
Bulletin No.:

Service Bulletin

Date:

08 - Body and Accessories
12-08-64-004A
July, 2014

TECHNICAL
Subject:

Front Door Window Jamming Half Way - Glass Falling Out of Front Run Channel

Models:

2011-2014 Chevrolet Caprice PPV
2014 Chevrolet SS
2008-2009 Pontiac G8

This Bulletin has been revised to add the 2013 and 2014 Model Years, include the Chevrolet
SS model and update the Labor Operation to the Global Labor Code (GLC). Please discard
Corporate Bulletin Number 12-08-64-004.

Condition
Some customers may comment that the driver or
passenger front side door window becomes jammed
and cannot be raised above half way.

Replace the window front run channel on the affected
door, and add the GM service part foam spacer (noted
in the part table below) to BOTH front doors, following
the steps below:

Cause
The cause of this condition may be the front edge of the
door glass has become dislodged from the front
window run channel and seal. This usually occurs when
the front door has been slammed with the window in the
fully lowered position.

Correction
Note: Once the glass has become dislodged from the
front window run channel and seal, the channel (metal)
will likely be distorted, requiring replacement. The seal
normally does not require replacing.

2890866

1. Remove the front window run channel (1) on the
affected door. Refer to Front Side Door Window
Front Channel and Rear Channel Replacement
in SI.

Copyright 2014 General Motors LLC. All Rights Reserved.

Page 2

July, 2014

Bulletin No.: 12-08-64-004A

2890867

2. Fit the foam spacer to the bottom outboard side of
the new replacement front window run channel, in
the location shown in the graphic above. Ensure
that the spacer is centered, glue side down, on the
channel and positioned 5 mm (0.20 in) (1) from the
bottom end.

2890872

4. Fasten the top bolt (1) on the front window run
channel finger tight.

2890874

2890869

3. Position the new front window run channel into the
door, and ensure that the foam spacer (1) touches
against the side intrusion beam (2) as shown
above.

5. While fastening the lower bolt (1), hold the channel
rearward in the door to bias the bolt rearward in the
hole. Once positioned, tighten the bolt.

Tighten
Tighten the bolt to 7 Y (62 lb in).
6. Return to the top bolt and tighten it.

Tighten
Tighten the bolt to 7 Y (62 lb in).
7. Reinstall the window and adjust (raise or lower) the
window regulator so that the window regulator
glass clamps are about half way up. Lower the
glass into the clamps, but do not tighten.

Bulletin No.: 12-08-64-004A

July, 2014

Page 3

14. Same as the first door, add the foam spacer
between the bottom of the front window run
channel and the door side intrusion beam. Position
the spacer so it is centered on the beam and firmly
press the glue side onto the channel.
15. Reposition the water deflector and reinstall the
front door trim panel. Refer to Front Side Door Trim
Panel Replacement in SI.

Parts Information

2890880

8. Using your hands, bias the window forward in the
door as much as possible as shown above.
9. Raise the window into the top of the door and
tighten the glass clamps through the access holes
in the door inner panel.

Part
Number

Description

Qty

92164111

GUIDE-FRT S/D
WDO (R/H)

1 (only on side
affected)

92164112

GUIDE-FRT S/D
WDO (L/H)

1 (only on side
affected)

92289653

SPACER, FRT S/
D WDO

2

Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information:

Tighten
10.
11.
12.
13.

Tighten the retaining bolts to 8 Y (71 lb in).
Verify proper operation of the window.
Complete reinstallation of the water deflector and
all trim. Refer to Front Side Door Window Front
Channel and Rear Channel Replacement in SI.
Remove the trim panel on the opposite side front
door. Refer to Front Side Door Trim Panel
Replacement in SI.
Peel back the front portion of the water deflector.

Labor
Operation
1080168*
Add**

Description

Labor
Time

Replace Window Run Channel,
One Front Door – Add Spacer
Both Doors

0.9 hr

Replace Window Run Channel
Opposite Front Door

0.3 hr

*This is a unique Labor Operation for Bulletin use only. It will
not be published in the Labor Time Guide.
** Only replace opposite side run channel if both doors have
jammed.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

WE SUPPORT VOLUNTARY
TECHNICIAN
CERTIFICATION