Bulletin No.: 10054E
Date: July 2013

Service Bulletin

SPECIAL COVERAGE
SUBJECT: Special Coverage Adjustment - Fuel Level Sensor Contact Wear
MODELS:

2005-2007 Buick Rainier
2005-2006 Chevrolet SSR, TrailBlazer EXT
2005-2007 Chevrolet TrailBlazer
2005 GMC Envoy XUV
2005-2006 GMC Envoy XL
2005-2007 GMC Envoy

***IMPORTANT CHANGE TO COVERAGE***
Effective immediately, the 50% customer co-pay policy has been discontinued and GM will
pay 100% of the total cost for this repair. Customers who paid a portion of the total cost
for a GM dealer to replace the fuel level sensor on their vehicle are being advised to
contact the servicing dealer for their refund. Customers who paid the total cost or, in the
case of a service contract, paid a deductible, to have the fuel level sensor replaced on their
vehicle and were subsequently reimbursed a portion of that cost or deductible, are being
advised to contact the GM dealer who processed the reimbursement for their refund. If the
reimbursement was processed by the GM Customer Assistance Center, customers are
being advised to contact GM for their refund. Please discard all copies of bulletin 10054D.
CONDITION
On some 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer
EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC
Envoy vehicles, the contacts on the fuel level sensor may wear prematurely. This wear could
cause the fuel gauge to read empty after filling the tank and cause the malfunction indicator light
(MIL) to illuminate. As the fuel level in the tank drops, the MIL may turn off and the gauge may
display a reading; however, the reading may indicate a slightly higher level of fuel than what is in
the tank. Eventually as the contacts continue to wear, the fuel gauge will stop working and the
MIL will illuminate continuously.
SPECIAL COVERAGE ADJUSTMENT
This special coverage covers the condition described above for a period of 10 years or 120,000
miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in
service, regardless of ownership.
Dealers are to install a new design fuel level sensor. The repairs will be made at no charge to the
customer.
Copyright 2013 General Motors. All Rights Reserved.

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July 2013

Bulletin No.: 10054E

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
August 10, 2011 are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to August 10, 2011,
must be submitted to the Service Contract provider.
VEHICLES INVOLVED
Involved are certain 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR,
TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and
GMC Envoy vehicles.
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the
Applicable Warranties section in the Global Warranty Management system.
PART INFORMATION
Parts required to complete this special coverage are to be obtained from General Motors
Customer Care and Aftersales (GMCC&A).
Part Number
19178477
19177712

Description
Sensor Kit, Fuel Lvl
(Envoy, TrailBlazer, Rainier)
Sensor Kit, Fuel Lvl
(Envoy XL, Envoy XUV, SSR, TrailBlazer EXT)

Quantity/Vehicle
1
1

SERVICE PROCEDURE
Note: Before installing new fuel level sensor parts, ensure that the blue wires on the fuel sensor
board are seated in the connector.
1.

Verify that the fuel level sensor requires replacement. Refer to the appropriate diagnostic
information in SI.
 If the fuel level sensor does NOT require replacement, no further action is required. Inform
the customer that any additional diagnosis and repairs are not covered under this special
coverage.
 If the fuel level sensor requires replacement, refer to Fuel Level Sensor Replacement in SI.

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July 2013

Bulletin No.: 10054E

CUSTOMER REIMBURSEMENT - For US
***SPECIAL INSTRUCTIONS***
Customers who paid a portion of the total cost for a GM dealer to replace the fuel level
sensor on their vehicle under this Special Coverage Program are being advised to contact
the servicing dealer for their refund. The repair order associated with this service event is
sufficient documentation for the dealer to process the customer’s refund and issue a
check. Customers who paid the total cost or, in the case of a service contract, paid a
deductible, to have the fuel level sensor replaced on their vehicle and were subsequently
reimbursed a portion of that cost or deductible, are being advised to contact the GM dealer
who processed the reimbursement for their refund. The paper work associated with this
previous reimbursement transaction is sufficient documentation for the dealer to process
the customer’s refund and issue a check. If the previous reimbursement was processed
by the GM Customer Assistance Center, customers are being advised to contact GM for
their refund. Refund requests are to be submitted to the dealer or GM by July 31, 2014.
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer by July 31, 2014, unless otherwise specified by
state law. If this is not convenient for the customer, they may mail the completed form and all
required documents to the GM Customer Assistance Center. Repairs must have occurred within
the 10 years of date the vehicle was originally placed in service, or 120,000 miles, whichever
occurs first.
All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair, and
the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days
of receipt. If a reimbursement request is approved, the dealer should immediately issue a check
to the customer and submit an appropriate warranty transaction for the incurred expense. If a
reimbursement request is denied, the dealer MUST provide the customer with a clear and concise
explanation, in writing, as to why the request was denied. The bottom portion of the Customer
Reimbursement Request Form may be used for this purpose. If the denial was due to missing
documents, the customer can resubmit the request when the missing documents are obtained, as
long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be submitted
as required by GM Global Warranty Management. Additional information can also be found in
Warranty Administration Bulletin 11-00-89-004.

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July 2013

Bulletin No.: 10054E

CUSTOMER REIMBURSEMENT - For Canada and Export
***SPECIAL INSTRUCTIONS***
Customers who paid a portion of the total cost for a GM dealer to replace the fuel level
sensor on their vehicle under this Special Coverage Program are being advised to contact
the servicing dealer for their refund. The repair order associated with this service event is
sufficient documentation for the dealer to process the customer’s refund and issue a
check. Customers who paid the total cost or, in the case of a service contract, paid a
deductible, to have the fuel level sensor replaced on their vehicle and were subsequently
reimbursed a portion of that cost or deductible, are being advised to contact the GM dealer
who processed the reimbursement for their refund. The paper work associated with this
previous reimbursement transaction is sufficient documentation for the dealer to process
the customer’s refund and issue a check. If the previous reimbursement was processed
by the GM Customer Assistance Center, customers are being advised to contact GM for
their refund. Refund requests are to be submitted to the dealer or GM by July 31, 2014.
Customer requests for reimbursement of previously paid repairs to correct the condition described
in this bulletin are to be submitted to the dealer prior to or by July 31, 2014. Repairs must have
occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000
kilometres, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s) (including
Service Contract deductibles), a description of the repair, and the person or entity
performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within the
warranty coverage period and involved in a product program is very important in maintaining
customer satisfaction. Dealers are to ensure that these customers understand that shuttle
service or some other form of courtesy transportation is available and will be provided at no
charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for
Courtesy Transportation guidelines.

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July 2013

Bulletin No.: 10054E

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZREG
transaction type, unless noted otherwise.
Labor
Code
T5827
T5828

Net
Item
N/A

T5829

Replace Fuel Level Sensor
- All Vehicles Except Chevrolet SSR
- Chevrolet SSR
Add: Diagnostic Time
Add: Off Road Skid Plate (N/A for SSR)
Customer Reimbursement Approved

T5830

Customer Reimbursement Denied - For US dealers only

0.1

N/A

Reimburse Customer for Discontinued Co-Pay Policy
(See Special Instructions in Customer Reimbursement Section)

0.2

*

9900010
*

Description
Diagnostic Time Only – No Repair Required

Labor
Time
0.1-0.3

N/A
1.7
2.2
0.1-0.3
0.2
0.2

*

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

CUSTOMER NOTIFICATION
General Motors will notify customers of this special coverage on their vehicles (see copy of typical
customer letter included with this bulletin - actual divisional letter may vary slightly).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO
NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information
on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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July 2013

Bulletin No.: 10054E
July 2013

Dear General Motors Customer:
***IMPORTANT CHANGE TO COVERAGE***
As the owner of a 2005 model year GMC Envoy XUV; a 2005-2006 model year Chevrolet SSR,
TrailBlazer EXT or GMC Envoy XL; a 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer
or GMC Envoy, part of our commitment to you as a member of the General Motors family is
providing you with important information whenever a specific condition may affect your vehicle.
This letter is intended to make you aware that in some of these vehicles, the fuel level sensor
may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank
and cause the Service Engine and Low Fuel lights to illuminate. Illumination of these lights is
accompanied by a chime when the vehicle is started. If your vehicle is equipped with a Driver
Information Center (DIC), you will also see the Fuel Level Low message displayed. As the fuel
level in the tank drops, the lights, DIC message, and chimes may turn off and the gauge may
display a reading; however, the reading may indicate a slightly higher level of fuel than what is in
the tank. Eventually as the sensor continues to wear, the fuel gauge will stop working, always
read empty, and the Service Engine and Low Fuel lights will illuminate continuously, again
accompanied by a chime when the vehicle is started and a Low Fuel Message in the DIC (if so
equipped).
General Motors is providing you with additional protection for the condition described above. If
this condition occurs on your vehicle within 10 years of the date your vehicle was originally placed
in service or 120,000 miles, whichever occurs first, the condition will be repaired for you at no
charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
This is not a recall; please do not take your vehicle to your GM dealer as a result of this
letter unless you believe your vehicle has the condition described above.
If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a GM dealer. You may want to
contact your dealer to find out how long they will need to have your vehicle so that you may
schedule the appointment at a time that is convenient for you. This will also allow your dealer to
order parts if they are not already in stock. If your vehicle is not exhibiting the condition described
above, please keep this letter with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please
complete the enclosed form and present it to your dealer with all required documents. Working
with your dealer will expedite your request, however, if this is not convenient, you may mail the
completed form and all required documents to GM Reimbursement Department, PO Box 33170,
Detroit, MI 48232-5170. The completed form and required documents must be presented to your
dealer or received by the GM Reimbursement Department by July 31, 2014, unless state law
specifies a longer reimbursement period.

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July 2013

Bulletin No.: 10054E

***IMPORTANT NOTICE***
If you have owned this vehicle since August 2011, you may have previously received a
letter from us regarding this special coverage program. That letter provided the same
additional protection for the condition described above but also included a 50% customer
co-pay provision. Effective immediately, the 50% customer co-pay provision of this
program has been removed. This policy change is retroactive and you may be entitled to a
refund.
If you paid for a portion of the cost to have this repair performed by a GM dealer or
received a partial reimbursement from a GM dealer for a previous repair, please contact
that dealer to request a refund. The dealer has the records necessary to process your
refund and will mail you a check within 30 days. If you received a partial reimbursement
for a previous repair from a GM Customer Assistance Center, please call the appropriate
Customer Assistance Center at the number listed below. They have the records necessary
to process your refund and will mail you a check within 30 days.
Please note that this refund opportunity is in effect through July 31, 2014.
If you have any questions about this special coverage program, please contact your dealer or the
GM Customer Assistance Center at the number listed below.
Division

Number

Buick
Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-521-7300
1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438
1-888-889-2438

We are sorry for any inconvenience you may experience; however, we have taken this action in
the interest of your continued satisfaction with our products. We also want you to know that we
will do our best, throughout your ownership experience, to ensure that your vehicle provides you
many miles of enjoyable driving.

Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
10054E