Bulletin No.: 08157A
Date: December 2014

Recall Bulletin

F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Instrument Panel Storage Bin Door Compliance – Add Reinforcement
Bracket

MODELS:

2006-2008 Chevrolet HHR

The ordering instructions for U.S. dealers has been revised in the Part Information section.
Please discard all copies of bulletin 08157.
All involved vehicles that are in dealer inventory must be held and not delivered to customers,
dealer traded, or used for demonstration purposes until the repair contained in this bulletin has
been performed on the vehicle.

CONDITION
General Motors has decided that certain 2006-2008 model year Chevrolet HHR vehicles fail to
conform to Federal/Canada Motor Vehicle Safety Standard 201, Occupant Protection in Interior
Impact. When the instrument panel was struck by a test device at one location, the storage bin
door opened. If this were to occur in a vehicle crash, it could increase an occupant’s injuries.
CORRECTION
Dealers are to inspect the storage bin, and if necessary, install a reinforcement latch plate
bracket. Because the reinforcement latch plate bracket is easy to install, and to reduce customer
inconvenience, the bracket and inspection/installation instructions will be mailed to customers of
record. Customers who require the bracket but do not wish to install it are being provided the
option of taking the bracket to their dealer for installation. Dealers are to inspect all involved
vehicles currently in inventory and install the bracket, if necessary.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
Copyright 2014 General Motors. All Rights Reserved.

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December 2014

Bulletin No.: 08157A

For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared and
will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or
sent directly to export dealers. Dealers will not have a report available if they have no involved
vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the followup necessary to complete this recall.
PART INFORMATION
Reinforcement latch plate brackets required to complete this recall on vehicles in dealer
inventory were pre-shipped to dealers beginning the week of December 15, 2008. These
brackets were being provided at no-charge. If additional brackets are required, US Dealers
should obtain through Dealer Support Materials by ordering on the web from 1Store,
www.gmglobalconnect.com and then click on the 1Store link. Be sure to request the
reinforcement latch plate brackets for Recall 08157 by the 1Store item number 20815078. Canadian Dealers should contact GM Canada’s WINS Call Centre by sending a fax
with your request to 1-888-888-4622. Be sure to request reinforcement latch plate brackets for
Recall 08157. Do NOT order from General Motors Customer Care and Aftersales (GMCCA).
SERVICE PROCEDURE

2200528

1.

Locate and open the instrument panel storage bin (1).

2.

Locate the instrument panel storage bin latch (2).

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December 2014

Bulletin No.: 08157A

2219118

3.

Determine if the storage bin is a first (A) or second (B) design storage bin. The second
design storage bin (B) includes latch pin holes (3) on the left and right side of the latch.


If the vehicle is equipped with a first design storage bin (A), installing a reinforcement
latch plate bracket IS required. Proceed to Step 4.



If the vehicle is equipped with a second design storage bin (B), installing a
reinforcement latch plate bracket is NOT required. No further action is required.

Notice: Do not use silicone or wax-based products, or those containing organic solvents to
clean the surface because they can alter the appearance by increasing or reducing the gloss
of the surface in a non-uniform manner.
4.

Clean the flat surface on either side of the storage bin latch with a clean soft cloth
dampened in water to remove any dirt, dust, or residue from the surface area. If a more
thorough cleaning is necessary, a clean, soft cloth dampened with a mild soap solution
can be used to remove dust, dirt, or residue from the surface.

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December 2014

Bulletin No.: 08157A

2200979

5.

Peel the protective film from the two adhesive strips on the backside of the reinforcement
latch plate bracket (4).

2200533

6.

Place the reinforcement latch plate bracket against the vertical surface at the rear edge of
the bin; then carefully lower it until the adhesive strips contact the horizontal surface.
Secure the reinforcement latch plate bracket to the storage bin latch area as shown in the
illustration.

7.

Test the operation of the storage bin by opening and closing the storage bin lid. Ensure
that the storage bin latch engages and disengages.

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December 2014

Bulletin No.: 08157A

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below. All transactions should be submitted as a ZFAT
Labor
Code
V1865

Description
Inspect Storage Bin and Install Reinforcement Latch Plate Bracket,
If Necessary

Labor
Time
0.2

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories, and
Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item
of motor vehicle equipment (including a tire) covered by this notification under a sale or lease
until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance
for depreciation. To avoid having to provide these burdensome remedies, every effort must be
made to promptly schedule an appointment with each customer and to repair their vehicle as
soon as possible. In the recall notification letters, customers are told how to contact the US
National Highway Traffic Safety Administration if the recall is not completed within a reasonable
time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United
States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows
does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.
DEALER RECALL RESPONSIBILITY - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of
mileage, age of vehicle, or ownership, from this time forward.

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December 2014

Bulletin No.: 08157A

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which
there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions
contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in
contacting customers. Recall follow-up cards should not be used for this purpose, since the
customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your
facility for service in the future, you must take the steps necessary to be sure the recall correction
has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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December 2014

Bulletin No.: 08157A

Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2006, 2007, and 2008 model year Chevrolet HHR
vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 201, Occupant
Protection in Interior Impact. As a result, GM is conducting a recall. We apologize for this
inconvenience. However, we are concerned about your safety and continued satisfaction with
our products, and strongly urge you to complete this recall.

IMPORTANT




Your Chevrolet HHR is involved in recall 08157.
Install the enclosed bracket, if necessary,
or
If the bracket is required, bring the bracket to your Chevrolet
dealer and it will be installed at no charge.

Why is your
vehicle being
recalled?

In a vehicle similar to yours, the instrument panel was struck by a
test device at one location and the storage bin door opened. If this
were to occur in a vehicle crash, it could increase an occupant’s
injuries.

What will we
do?

We have enclosed a reinforcement latch plate bracket for installation
in the storage bin, if necessary. To reduce your inconvenience, you
can inspect your storage bin to determine if the reinforcement latch
plate bracket is required. If the bracket is required, you can install
the bracket easily by following the enclosed instructions or by
viewing a video at www.gm.com/hhr_recall (English) or
www.gm.com/hhr_recall_french (French). If you would prefer to
have your dealer install the reinforcement latch plate bracket for
you, we strongly recommend that you take it to your dealer as soon
as possible. This service will be performed for you at no charge.

What should
you do?

If your vehicle requires the reinforcement latch plate bracket and
you would like your dealer to install the bracket, you should contact
your GM dealer to arrange a service appointment. Bring the bracket
with you when you visit your dealer.

Do you have
questions?

If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance Center
at the number listed below. More information about this recall can
be found at the Owner Center at MyGMLink,
http://www.gm.com/recall.
Division

Number

Chevrolet
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-630-2438
1-671-648-8450
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-833-2438

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December 2014

Bulletin No.: 08157A

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jeffrey M. Boyer
Vice President
Global Vehicle Safety
Enclosure
08157