File in Section:
Bulletin No.:

Service Bulletin

Date:

16-NA-002
January, 2016

INFORMATION
Subject:

Upgrade to Enhanced Cadillac CUE and Apple CarPlay Capability

Brand:

Model:

Cadillac

ATS-V

Model Year:

VIN:

from

to

from

to

2016

2016

SOP

G0108844

Engine:

Transmission:

3.6L Twin Turbo
(RPO-LF4)

All

Condition

Early 2016 model year ATS-V Coupe’s and Sedan’s were equipped with Cadillac CUE
2.0 hardware and software, which does not include Apple CarPlay. An enhanced Cadillac
CUE hardware and software is now available which includes enhancements to the user
interface, system responsiveness and capability, and Phone Projection for Apple
CarPlay.

Cause

The 2016 Cadillac ATS-V Coupe and Sedan production began prior to the enhanced
Cadillac CUE availability.

Correction
The following steps should be taken on vehicles
equipped with Cadillac CUE 2.0:
1. Confirm that the vehicle is not already equipped
with enhanced Cadillac CUE (CUE 2.5).

2. If the vehicle is not equipped with enhanced
Cadillac CUE, replace the Human Interface Control
Module (HMI Module). Refer to Human Machine
Interface Control Module Replacement in SI.
3. Replace the radio receiver. Refer to Radio
Replacement in SI.
4. Replace the USB and audio disc player receptacle
located in the center console storage bin. Refer to
Audio Disc Player, USB, Auxiliary In, and Memory
Card Receptacle Replacement in SI.
5. Contact Techline Customer Support Center
(TCSC) at 1-800-828-6860 English or
1-800-503-3222 French, to have the VIN
remapped to the new infotainment calibrations for
the new radio and HMI module.
6. After all the parts have been replaced and TCSC is
contacted, Reprogram the HMI module and the
radio receiver. Refer to Human Machine Interface
Control Module Programming and Setup and
Radio Programming and Setup in SI.

Key Features to Enhanced Cadillac
CUE (CUE 2.5)

4323691

• If the following condition exists, the vehicle is
already equipped with enhanced CUE and no
further action is required.
– The Projection icon is on the home screen.

Copyright 2016 General Motors LLC. All Rights Reserved.

Below is a list of key features included with enhanced
Cadillac CUE.
• Faster performance and response.
• Phone projection capability for Apple CarPlay.
• Improved navigation interface enabling faster
address searches and access to over 1.5 million
points of interest.
• Improved vehicle voice recognition and additional
access to smart phone voice recognition.

Page 2

January, 2016

Bulletin No.: 16-NA-002

•

Improved and additional radio tuning options for
FM, AM, and Sirius XM satellite radio.
• Ability to browse personal devise audio files via
Bluetooth.
Important: Inform the customer that Timeshift is no
longer available after the upgrade. Also, there is no
longer an SD Card slot in the new USB receptacle.

Additional Information for Customer
Enthusiasm
The above procedure is encouraged to be performed
prior to delivery to a customer for all unsold new
vehicles in dealers’ possession.
For vehicles that have been delivered to a customer, a
letter will be mailed the week of January 11th, 2016 to
the customer of the available upgrade.
Note: All receipts or supporting documents must
be retained with the Repair Order for each customer
enthusiasm item provided to the customer.
•

•
•

•

When scheduling the appointment for the
customer, offer them vehicle pick-up and drop-off
service at their home or office. CTA vehicles
should be used for this service. If not enrolled in
the CTA program, a rental may be used.
Before returning the vehicle to the customer the
vehicle needs to be fueled and washed inside
and out.
When contacting the customer for pick-up, offer
them an appointment with the Certified
Technology Expert to assist in repairing their
phone and/or to explain how Apple-Car Play
operates.
After the vehicle has been returned to its owner,
schedule a follow-up contact within seven days.
The objective is to verify the owner is satisfied with
the update and that no residual issues remain.

Parts Information
Description

Part Number

Equipped with:

RECEPTACLE ASM-AUDIO PLYR &
USB *WHITE

23217326

IO5 or IO6

MODULE ASM-HMI CONT

23415899

IO6

MODULE ASM-HMI CONT

23415901

IO5

RADIO ASM-RECEIVER

23402903

U2M

RADIO ASM-RECEIVER

23402905

U2K

Labor Operation

Description

Labor Time

0600134*

Update Vehicles with Cadillac CUE 2.5
Hardware and Software

3.3 hr

Warranty Information
For vehicles repaired under warranty, use:

* This is a unique labor operation for bulletin use only. Labor codes are valid until 12/31/2016.

Bulletin No.: 16-NA-002

January, 2016

Page 3

The customer enthusiasm labor codes below can only
be used on retailed vehicles.
Labor Operation

Description

0600275*

Courtesy Transportation (can only be
used if NOT enrolled in the CTA
program)

Maximum of three days

0600265*

Full Service Wash

Maximum $20

0600255*

Fuel Fill

Maximum $50

0600245*

Vehicle Pick-up and/or Drop-off Service

Maximum $175

* This is a unique labor operation for bulletin use only. Labor codes are valid until 12/31/2016.

Version

1

Modified

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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