9

Bulletin #: 2016.2

Advanced Technical Information

Part ID: 9981

Troubleshooting AC Charging
Vehicles Affected
Models

Model Year

Model Type

VIN Range

Vehicle-Specific Equipment

Taycan (J1-I)

As of 2020

Y1A, Y1B, Y1C

N/A

N/A

Panamera (G2-I)

As of 2021

971

N/A

E-Hybrid Variants

Cayenne (E3-I)

As of 2020

9YA, 9YB

N/A

E-Hybrid Variants

Revision History
Revision

Release Date

Changes

0

October 13, 2020

Original document

1

October 13, 2021

MY extension

2

November 6, 2023

Complete ATI update incl. Title, Vehicles Affected, Condition, Technical
background, and Service Information

Condition
Duplication and diagnosis of customer AC charging complaints can be difficult without detailed information from
the customer and the charging hardware provider. The following documentation aims to assist Porsche Center
service and support personnel with relevant and necessary information to assist customers with AC charging
complaints.

Technical Background
The level of data captured differs amongst the various charging components offered by Porsche.
Diagnosis of the Porsche Mobile Charger (PMC) labeled the Porsche Universal Charger (PUC)) and the Porsche
Mobile Charger Plus (PMC+) must be performed using the PIWIS Tester and diagnostic adapters provided as
Porsche Special Tools.
The Porsche Mobile Charger Connect (PMCC) control unit is equipped with additional sensors and function
monitors. Diagnostic information, event logs, and diagnostic trouble codes (DTCs) can then be accessed through
the PMCC Web Application (accessible through local IP query or the PMCC Hotspot) in addition to using the PIWIS
Tester and diagnostic adapters provided as Porsche Special Tools.

AfterSales

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9

Bulletin #: 2016.2

Advanced Technical Information

Part ID: 9981

Electric Vehicle Supply Equipment (EVSE) from Porsche
Device Name

Acronym

Internal Name

Supplier

EVSE Generation

Porsche Universal Charger

PUC

Basic Plus - 001

Heidelberger Drück GmbH

1

Porsche Mobile Charger /
Porsche Universal Charger

PMC / PUC

ICCPD-Basic

Aptiv Services Deutschland GmbH

2

Porsche Mobile Charger
Plus

PMC+

ICCPD-Basic Plus

eSystems GmbH

2

Porsche Mobile Charger
Connect

PMCC

ICCPD-High

eSystems GmbH

2

Porsche Wall Charger
Connect

PWCC

UL-Wallbox

eSystems GmbH

2

Service Information
Documentation and reference information in other systems must be reviewed and understood before diagnosing
customer concerns.
•
E-Performance Help & Contact webpage contains media and service information useful to Porsche Centers
and customers:
•
Video tutorials
•
Porsche Charging Hardware Instructions and Installation Manuals

Porsche Mobile Charger Connect - Operating instructions (PDF; 1.7 MB)

Porsche Mobile Charger Plus - Operating instructions (PDF; 1.4 MB)

Porsche Mobile Charger - Operating instructions (PDF; 1.3 MB)

Porsche Wall Charger Connect - Operating and Installation Manual (PDF; 1.7 MB)

Porsche Wall Charger Connect - Cut Sheet (PDF; 4.7 MB)

General Precautions on Charging Hardware Installation (PDF; 6.8 MB)
FAQs
•
Charging Hardware Software Updates

This website provides the latest published Communication Board (“CommBoard”) Software

(SW_C) available for the Porsche Mobile Charger Connect (PMCC) and Porsche Wall

Charger Connect (PWCC) can be downloaded from this website

Updates for other charging hardware, when available, may is only be possible at the Porsche
Center

The website also provides service campaign information for charging hardware, where
applicable

In all cases, update of the PowerBoard Software (SW_P) can only be performed by autho
rized service centers using the Porsche Diagnostic Tester (e.g., PT4G)

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Bulletin #: 2016.2

Advanced Technical Information

Part ID: 9981

9

•
PCSS

•
Workshop Manual → Group 99 “Entire Vehicle – General” → 9981 AC charging cable

Applies to 2nd-generation Porsche charging hardware

•
Workshop Manual → Group 0 “Entire vehicle – General” → 09 Porsche system components → 0940
High-voltage charging cable

Applies to 1st-generation Porsche charging hardware
•
PIWIS Tester contains diagnostic tools and information for Porsche charging hardware

•
PT4G → Fault finding → Guided fault finding → Model line: External components → Control unit:

Universal charging cable → Control unit variant [select the appropriate hardware variant]

•
PT4G → Diagnosis → Manual model line selection → External components → External components

with direct connection to the charging hardware in conjunction with Special Tool VAS 611 009
•
SoliD (Solutions for integrated Diagnosis)

•
Accessed via PPN → Online Systems → SoliDd

•
This is a global system with global documents; not all information applies to the US / Canadian
Markets

•
The information in SoliD may be duplicated from other sources (like this ATI), and SoliD often links
to external information

•
SoliD provides Porsche Center service and support personnel and call center agents with customer

concerns related to digital services (e.g. Porsche Connect; Porsche infotainment; AC Charging; DC

Charging; charge point operations within the Porsche Charging Service)
•
PMCC/PWCC Web Application

•
The PMCC/PWCC Web Application can provide insight into customer complaints concerning HV

Charging, the vehicle, and the hardware itself

•
When the device is powered up and connected to a network, the customer can use the Web

Application to directly monitor the device, view past and present charging session information, and
control device settings

Refer to the section “Logging into the Web Application” for information on how to access this
system

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Bulletin #: 2016.2

Advanced Technical Information

Part ID: 9981

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Diagnostic Troubleshooting Tips
•
AC charging concerns should be checked with customer-supplied charging hardware (supply cable, charge

control unit, and vehicle cable, for example)

•
The infrastructure that supplies customer homes and garages often differs from the infrastructure

in a Porsche Center or other commercial building. For example, customer homes are typically

single-phase and operate at 240 VAC, whereas commercial buildings are often three-phase and

provide split-phase to 208 VAC circuits and receptacles in the workshop. This change in operating

voltage affects AC charging hardware operation and overall charging power, for one.
•
Ground Faults

Underwriter Laboratory (UL) requirements define ground

fault and residual current detection capabilities for EVSEs.

The charge control unit is extremely sensitive to ground

faults in the supply infrastructure.

The self-test function of typical residential GFCI receptacles

can cause ground faults. GFCI receptacles or circuits are a

common code requirement, especially in residential garages

and damp or wet locations.

A qualified electrician may need to ensure the quality of the

complete electrical system grounding and bonding (metal

underground water pipes, in-ground support structures, or
Figure 2
concrete-encased electrodes, for example)
•