NHTSA ID Number: 10246457
Manufacturer Communication Number: REV1 Altima_Sent
TSB/Document Date: 2023-12-08
Summary
CVT Warranty Extension REVISION 1 Please discard earlier versions of this bulletin. The announcement from May 23, 2023 has been revised to include the following: • The voucher program has been updated and the program rules and dealer instructions have been added to the FAQ section of this dealer announcement.
CAMPAIGN
BULLETIN
QUALITY ACTION
CVT Warranty Extension
Reference: CVT
Date: November 2, 2023
Attention: Dealer Principal, Sales, Service & Parts Managers
REVISION 1
Please discard earlier versions of this bulletin.
The announcement from May 23, 2023 has been revised to include the following:
• The voucher program has been updated and the program rules and dealer instructions have
been added to the FAQ section of this dealer announcement.
Affected
Models/Years:
2017-2018 Altima (L33)
2018-2019 Sentra (B17)
2018-2019 Versa Sedan (N17)
2018-2019 Versa Note (E12)
Warranty Extension
Activation date:
May 23, 2023
In an effort to assure customer satisfaction, demonstrate our confidence in continuously variable
transmissions (CVTs), and to address customer concerns including those expressed by customers in the
class actions, Nissan
will extend the warranty coverage on the CVT. The warranty extension includes the
CVT assembly and internal CVT components, gaskets, and seals, CVT control valve body, torque
converter, cooler kit (if applicable) and reprogramming of the Transmission Control Module (TCM), on the
vehicles listed in this announcement. The warranty is being extended from its original duration of 60
months/60,000 miles to 84 months/84,000 miles (whichever occurs first).
Coverage of other vehicle components remains unchanged, and all other terms, conditions, limitations
and exclusions of Nissan’s New Vehicle Limited Warranty continue to apply.
***** What Dealers Should Do *****
1.
If an owner contacts a dealer with a CVT concern in an owned or leased vehicle, verify warranty
coverage for the specific VIN and then inform the customer of any diagnostic charges.
NOTE: Some owners may have opted out of the warranty extension by excluding themselves from
the class action settlement, thus it is important to check the VIN for each vehicle to verify
coverage.
2.
Use the appropriate Technical Service Bulletin (TSB) and/or Electronic Service Manual (ESM) to
diagnose the root cause of the customer concern and identify the correct repair to resolve the
customer concerns.
NOTE: Dealers will need to follow the warranty process and obtain pre-approval using the VCAT
Page 1 of 9
ALTIMA, SENTRA AND VERSA CVT WARRANTY EXTENSION | REVISION 1
tool. Please reference WBI/21-002.
Control valves and CVT belt and pulley kits do not require pre-authorization for repairs made
under warranty if they are within the dealer’s DCAL limit.
3.
CVT warranty coverage can be confirmed using the warranty extensions/customer service
initiatives page in Service Comm or DBS National Service History.
4.
If the vehicle is no longer covered by a powertrain or parts warranty, provide owners a repair
estimate for a test drive, diagnosis, and repair. If an owner requests assistance, be sure to consult
goodwill guidelines available in the Assurance Products Resources Manual (APRM) section 2.2 and
obtain the necessary approvals before proceeding.
5.
Once the CVT has been repaired or replaced, dealers should submit the claim using the
appropriate claims coding using the Warranty Flat Rate Manual (WFRM) or applicable TSB coding
and release the vehicle.
If a customer has questions regarding the terms of the settlement, please refer them to the
following website and telephone number rather than attempting to answer the questions
directly.
1-844-591-0204 or www.AltimaSentraVersaCVTSettlement2022.com
***** Release Schedule *****
Parts
Repair
Training
Owner
Notification
Refer to the electronic parts catalog for parts information
Refer to the applicable TSBs available on ASIST for the model year and model being
inspected or to diagnostic and repair procedures in the Electronic Service Manual
(ESM) as needed.
• The following dealer personnel are required to take the CVT Warranty Extension
and Customer Care e-learning addendum course for 2017-2018 Altima, 2018-2019
Sentra, Versa and Versa Note, available on Nissan’s Virtual Academy:
• Service Manager or Director
• Parts Manager or Director
• Parts & Service Director
• Service Advisor
• Owner Loyalty Manager
• Warranty Admin (eligible, but not required for QGP Certification)
Note: Addendum course will be available May 24, 2023.
•
•
Nissan will begin notifying eligible owners in May 2023 via U.S. Mail.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or NSH for the warranty status on each vehicle
entering the service department. This includes vehicles purchased from private parties or presented by
transient (tourist) owners and vehicles in dealer inventory.
Page 2 of 9
ALTIMA, SENTRA AND VERSA CVT WARRANTY EXTENSION | REVISION 1
NISSAN NORTH AMERICA, INC.
Total Customer Satisfaction
Frequently Asked Questions (FAQ):
Q.
Is this a safety recall or campaign?
A.
No. This is a warranty extension.
Q.
What is the reason for this Warranty Extension?
A.
In an effort to assure customer satisfaction and demonstrate our confidence in continuously
variable transmissions (CVTs), Nissan will extend the warranty coverage on the CVT. The warranty
extension includes the CVT assembly and internal CVT components, gaskets, and seals, CVT
control valve body, torque converter, cooler kit (if applicable) and reprogramming of the
Transmission Control Module (TCM), on the vehicles listed in this announcement from its original
duration of 60 months/60,000 miles to 84 months/84,000 miles (whichever occurs first).
Q.
What will be the corrective action?
A.
Dealers should refer to the applicable TSB and/or Electronic Service Manual (ESM) to diagnose the
root cause of the customer concern and identify the correct repair to resolve the customer
concerns. Dealers must refer to applicable warranty coverage when providing the customer a
repair estimate.
If the vehicle is no longer covered by a powertrain or parts warranty, provide owners a repair
estimate for a test drive, diagnosis, and repair. If an owner requests assistance, be sure to consult
goodwill guidelines available in the Assurance Products Resources Manual (APRM) section 2.2 and
obtain the necessary approvals before proceeding.
Q.
If my CVT is repaired or replaced, what are the new terms of the warranty?
A.
The original warranty continues to apply with extended time and mileage limits for the CVT. The
owner’s Warranty Information Booklet contains warranty coverage details. There is also an
additional parts warranty for 12 months/12,000 miles from the date of replacement should parts
warranty extend beyond the remaining period of the extended CVT warranty.
If this part was purchased through a non-Nissan dealer or over the counter, Nissan dealers can
refer to the APRM for details on parts warranty information.
Page 3 of 9
Q.
What specific CVT components are covered by this warranty extension? Does it include the
internal components, gaskets, seals, transaxle assembly, valve body, and/or cooler kit?
A.
Nissan has extended the warranty coverage on the CVT assembly including: internal CVT
components, gaskets, and seals, CVT control valve body, torque converter, cooler kit (if applicable)
ALTIMA, SENTRA AND VERSA CVT WARRANTY EXTENSION | REVISION 1
and reprogramming of the Transmission Control Module (TCM), on the vehicles listed in this
announcement from its original duration of 60 months/60,000 miles to 84 months/84,000 miles
(whichever occurs first).
Page 4 of 9
Q.
Is there any training available for this warranty extension?
A.
Yes, dealers can complete the CVT Warranty Extension and Customer Care addendum e-learning
course for 2017-2018 Altima, 2018-2019 Sentra, Versa and Versa Note, available on Nissan’s Virtual
Academy. Access the training through NNAnet and click on Training under my links to access
course. The training will be available by May 24, 2023.
Q.
Does this warranty extension cover vehicles sold or registered in Canada or Mexico?
A.
No. Please refer to the warranty extensions/customer service initiatives page in Service Comm or
DBS National Service History for warranty coverage on specific VINs.
Q.
If a dealership does not have a technician certified for the CVT sub-assembly repair can they
still proceed with the repair?
A.
No. Technicians that have completed the orientation course can perform CVT replacements and
certain repairs (excludes sub-assembly repairs). Technicians must complete the CVT Operation,
Diagnosis, and Repair course online to qualify for the instructor-led CVT Field Repair course, which
certifies a technician to perform the sub-assembly repair.
Q.
Is this warranty extension related to a class action settlement or lawsuit I heard about?
A.
Nissan has issued this extended warranty in an effort to assure customer satisfaction and
demonstrate our confidence in Continuously Variable Transmissions (CVTs) as well as to address
customer concerns, including those that were raised by customers through litigation.
Q.
Is there a quality issue with the CVT?
A.
Nissan is confident in the quality of our CVT technology. Nissan and its CVT supplier continuously
make changes aimed at enhancing performance and durability of the CVT. Our current models
and service parts reflect the latest available product enhancements. The vast majority of CVT
owners will not experience any issue with their transmission, but for the small percentage that
may experience an issue, this warranty extension will cover the cost of the repair.
Q.
How has the design changed on current/future models/service parts to address any owner
concerns about durability?
A.
Nissan continuously monitors field quality and implements product enhancements based on
actual use and customer feedback. Our current models and service parts reflect the latest
product enhancements to deliver the most reliable experience for our customers. Our dealer
ALTIMA, SENTRA AND VERSA CVT WARRANTY EXTENSION | REVISION 1
network is equipped with the latest diagnostic tools and training to address any customer
concerns.
Q.
I am in the process of purchasing a new Nissan equipped with a Continuously Variable
Transmission (CVT). What assurances can be offered to overcome any durability doubts I may
have?
A.
Current models reflect the latest available product enhancements and are backed by a factory
powertrain warranty.
Q.
If my CVT is not operating properly, will my CVT be replaced with a new assembly?
A.
Trained technicians will diagnose and determine the root cause of your concern and recommend
the appropriate repair. This may include a variety of solutions or repairs up to the replacement of
the CVT assembly with a new or remanufactured part if necessary.
Note: Remanufactured and new CVT assemblies both contain new internal components.
Remanufactured CVT assemblies reuse the CVT case (subject to core availability) to increase the
amount of service parts available. Nissan reserves the right to use either remanufactured or new
CVT assemblies to repair vehicles under warranty based on available supply.
Page 5 of 9
Q.
What symptoms might I experience if my CVT has an issue?
A.
If you notice a change in vehicle operation or performance, you should take your vehicle to an
authorized Nissan dealer for inspection.
Q.
How long will the corrective action take?
A.
CVT repair duration varies based on the repair required. Your dealer will be able to provide the
necessary repair time based on the diagnosis for your vehicle.
Q.
When will vehicle owners be notified of this extended warranty coverage?
A.
Nissan will begin notifying eligible owners in June 2023 via U.S. Mail.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle for a CVT concern?
A.
If rental is requested, dealers are to follow the Assurance Products Resource Manual (APRM) 2.2:
Goodwill Rental Guidelines for rental coverage during repairs.
Q.
Do I need to make an appointment in advance?
A.
Yes. Nissan recommends making an appointment in advance to ensure that your Nissan dealer
ALTIMA, SENTRA AND VERSA CVT WARRANTY EXTENSION | REVISION 1
can complete the inspection, diagnosis, and if necessary, repair at your convenience.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
Nissan is extending the warranty to provide customer’s peace of mind and confidence in their
vehicle. Nissan will make the necessary repairs to transmissions under this warranty extension at
no cost to the customer, so vehicle replacement or repurchase will not be necessary.
Q.
Is this warranty extension transferable?
A.
Yes. According to the terms of the original limited warranty, the warranty is applicable to the
vehicle and transfers with ownership. No action is necessary to transfer this warranty extension to
future owners.
Q.
I did not receive a letter, how can I tell if my vehicle is eligible?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this warranty extension.
Q.
Will I have to take my vehicle back to the selling dealer to have the service performed?
A.
No, any authorized Nissan dealer is able to perform diagnosis and necessary repairs under this
warranty extension.
For Consumer Affairs: Please inform us of the dealer where you would like to have the corrective
action completed.
Page 6 of 9
Q.
If a customer previously paid for CVT repairs or replacement are they eligible for
reimbursement?
A.
Nissan will reimburse customers who paid to repair or replace their CVT, if the repairs would have
been covered within the extended warranty period. The amount of the reimbursement may be
subject to a cap depending on where the repair was made. The settlement administrator notified
class members that a completed claim form along with proper documentation must be
submitted to the settlement administrator for reimbursement. The claim submission deadline
was March 15, 2023, or within 30 days of the qualifying repair to your vehicle, whichever is later.
Please refer to the settlement administrator’s website for further details:
www.AltimaSentraVersaCVTSettlement2022.com
Q.
I sold my Nissan vehicle and it was worth less because of its CVT. Will Nissan compensate me
for the decrease in residual value?
A.
Nissan does not believe that vehicle values were diminished because the vehicles were equipped
with CVTs. The class settlement approved by the court does not include compensation for alleged
ALTIMA, SENTRA AND VERSA CVT WARRANTY EXTENSION | REVISION 1
diminution in value. Certain current and former owners who experienced two or more qualifying
repairs while they owned the vehicle are entitled to a voucher toward the purchase or lease of a
new Nissan vehicle. For more information, please refer to the settlement website or call the toll
free number for the settlement administrator (see contact information in next question).
Q.
How can owners learn more about the settlement?
A.
The Settlement Administrator mailed class members a notice with details on the settlement. The
notice provided the address of a website and toll-free number where class members can find
information that is more detailed that may answer many of their questions. Additional
information is available at 1-844-591-0204 or www.AltimaSentraVersaCVTSettlement2022.com
Q.
A vehicle is listed as being excluded from the CVT warranty extension, but the current owner
says they did not opt out of any class action settlements. How do I proceed?
A.
Please refer the customer to https://www.Nissanassist.com for directions on how to request
reinstatement of the extended warranty. If the customer is unable to access the website, the
customer may contact Nissan Consumer Affairs at 1-800-867-7669.
Consumer Affairs will have a list of owner names that have opted out of the class action
settlement and can advise the customer of what documentation is required to reinstate the
warranty if their name is not on the list.
Q.
Why are other models with CVTs not included in this warranty extension?
A.
Nissan is announcing warranty extension on certain model-year Altima, Sentra, and Versa models.
Many different factors are considered by Nissan when it considers customer satisfaction
programs, such as warranty extensions.
Q.
What is the production range for vehicles subject to this warranty extension?
A.
The potentially affected vehicles in the United States are as follows:
Make/Model
2017-2018 Altima (L33)
2018-2019 Sentra (B17)
2018-2019 Versa Sedan (N17)
2018-2019 Versa Note (E12)
Page 7 of 9
Dates of Manufacture
10/8/2015 to 8/17/2018
9/18/2017 to 11/23/2019
7/7/2017 to 6/1/2019
8/15/2017 to 4/15/2019
Q.
Where can I find details about vouchers?
A.
This settlement includes a voucher component for a limited number of eligible
participants. Current and former owners of a vehicle included in the class who had two or more
repairs or replacements of the transmission assembly (including torque converter and/or valve
ALTIMA, SENTRA AND VERSA CVT WARRANTY EXTENSION | REVISION 1
body) and/or ATCU during their ownership period will be eligible to receive a voucher. Once
distributed to eligible customers, the voucher can be redeemed for $1,000 off the purchase or
lease of a single new Nissan or INFINITI vehicle prior to February 23, 2024.
• Nissan program ID: 23N2299CVT
• INFINITI program ID: 23I2299CVT
Program Guidelines:
1. The targeted offer is communicated through mail to a (1) Class Member who must be a
current or former owner of a Class Vehicle (see makes and model years listed above) and (2)
NNA warranty records reflect that, during the time that the Class Member owned the Class
Vehicle, the Class Vehicle had two or more replacements or repairs to the transmission
assembly (including torque converter and/or valve body) and/or Automatic Transmission
Control Unit (“ATCU”). Prior software updates and/or reprogramming do not count as a prior
repair.
2. Applicable clients will receive a voucher with a unique identifying number or code to present to
the Nissan retailer.
3. The offer is valid for a customer who has previously owned/leased and registered a Nissan
Vehicle within the make and model years listed above.
4. Offer is transferable within the same household, and the person must provide proof of
residency within the same household. It is non-transferable to other family members or
friends outside the household.
5. Incentive amount must be shown on the rebate line of the purchase agreement or lease
contract. Failure to do so will result in incentive chargeback.
6. This program can be combined with all national programs.
7. Limit one offer per vehicle.
Requirements to qualify for claim payment:
1. Validation of the VIN eligibility requirements should be conducted at the time of sale.
2. Units must be reported sold by February 23, 2024.
3. Wait 48 hours after the new vehicle is reported sold to claim online.
4. ALL CLAIMS MUST BE COMPLETED ONLINE BY March 31, 2024.
5. If a unit is unwound it must be re-reported and reclaimed during the claiming period.
6. Units reported after February 29, 2024. (11:59 pm CST) will not be eligible for this program. No
exceptions will be granted for late entries.
7. It is the Dealer’s responsibility to ensure the claim was submitted successfully. Unclaimed units
will not be paid incentives.
Dealer Redemption:
1. Log on to the dealer portal at www.NNAnet2.0.com
2. Go to My Links\Sales & Marketing\Nissan Incentive Awards
3. Hover over the Claiming navigation and click on the 23N2299CVT CVT Class Action Voucher for
Nissan and 23I2299CVT for INFINITI
4. Select “Submit a Claim”.
5. Enter the VIN of the prior vehicle.
6. Enter the VIN of the new eligible vehicle.
7. Enter the Customer offer code (the unique identifying number on the voucher).
8. It is advised that the dealer keep a copy of the above documentation in the deal jacket for
audit purposes.
9. Verify information entered is correct. If correct, click “Submit” to enter claim. If not correct, click
Page 8 of 9
ALTIMA, SENTRA AND VERSA CVT WARRANTY EXTENSION | REVISION 1
“Modify” to correct and click “Submit” once again. Print resulting confirmation page for your
records.
10. The Loyalty Program Summary report is updated nightly with the VIN detail of claims
submitted and claims paid.
Revision History:
Date
May 23, 2023
November 2, 2023
Page 9 of 9
Announcement
Original Document
REVISION 1
Purpose
New warranty extension announcement
Voucher program updated and added to FAQ section
ALTIMA, SENTRA AND VERSA CVT WARRANTY EXTENSION | REVISION 1
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