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NHTSA ID Number: 10246439

Manufacturer Communication Number: NTB23-075

TSB/Document Date: 2023-12-08


Summary

HV BATTERYeBay logo DTCS STORED IN THE BMS IF YOU CONFIRM One or more of the following DTCs are stored in the HV BATTERYeBay logo or High Voltage Battery 2 in the BMS (Battery Management System):  DTC P1B01-62 for “Cell voltage circuit” is stored as PAST and does return as CURRENT when erased, OR  DTCs P1B30-11, P1B39-11, P1B3A-11, P1B3B-11, P1B31-11 to P1B36-11; all for “Module temperature sensor”, AND/OR  DTCs P1B60-12, P1B69-12, P1B6A-12, P1B6B-12, P1B61-12 to P1B68-12; all for “Cell voltage circuit”. ACTION Follow the SERVICE PROCEDURE in this bulletin to reprogram the HV BATTERYeBay logo and HIGH VOLTAGE BATTERYeBay logo 2.


Classification:

Reference:

EL23-016

Date:

NTB23-075

November 15, 2023

HV BATTERYeBay logo DTCS STORED IN THE BMS
APPLIED VEHICLES:
APPLIED DATES:

2023 ARIYA (FE0)
Built on or before January 20, 2023

IF YOU CONFIRM
One or more of the following DTCs are stored in the HV BATTERYeBay logo or High Voltage
Battery 2 in the BMS (Battery Management System):

DTC P1B01-62 for “Cell voltage circuit” is stored as PAST and does return as
CURRENT when erased,

OR

DTCs P1B30-11, P1B39-11, P1B3A-11, P1B3B-11, P1B31-11 to P1B36-11; all for
“Module temperature sensor”,

AND/OR

DTCs P1B60-12, P1B69-12, P1B6A-12, P1B6B-12, P1B61-12 to P1B68-12; all for
“Cell voltage circuit”.

ACTION
Follow the SERVICE PROCEDURE in this bulletin to reprogram the HV BATTERYeBay logo and
HIGH VOLTAGE BATTERYeBay logo 2.

IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your NissaneBay logo dealer to determine if this applies to your vehicle.
1/29

SERVICE PROCEDURE

Reprogram the HV BATTERYeBay logo and HIGH VOLTAGE BATTERYeBay logo 2
IMPORTANT: Before starting, make sure:

ASIST on the CONSULT PC has been synchronized (updated) to the current date.

All CONSULT-4 software updates (if any) have been installed.

Connect the CONSULT PC to the Internet via Wi-Fi.
HINT: If Wi-Fi connection is not sufficient or is unstable, data may not download
correctly during the reprogramming procedure.

Connect a battery maintainer or smart charger set to reflash mode or a similar
setting. If the vehicle battery voltage drops below 12.0V or rises above 15.5V
during reprogramming, the BMS may be damaged.

Be sure to turn OFF all vehicle electrical loads (e.g. A/C, headlamps, audio).
If a vehicle electrical load remains ON, the BMS may be damaged.

Be sure to connect the AC Adapter.
If the CONSULT PC battery voltage drops during reprogramming, the process will
be interrupted and the BMS may be damaged.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range
of the CONSULT PC or VI during reprogramming, reprogramming may be
interrupted and the BMS may be damaged.

During the reprogramming process, you will receive some errors. These errors are
expected. Please follow all of the steps in this procedure to successfully complete
the reprogramming process.

1.

Make sure the vehicle is OFF.

2.

Turn the vehicle IGN ON.

3.

Confirm there is a blinking green light on the dash.

4.

Hold the vehicle’s start button down for 10 seconds.

This will temporarily disable the high voltage (HV) system.

5.

Confirm that the green light has stopped blinking and is now OFF.

6.

Turn the vehicle IGN ON (start button to ON).
2/29

NTB23-075

7.

Connect the VI3 to the vehicle.

8.

Turn the hazard lamps to ON.

9.

Start CONSULT-4 on the CONSULT PC.

10.

If prompted, select USA/CANADA Dealers from the drop-down menu, and then
select OK.

11.

Login using your NNAnet credentials.
IMPORTANT: If not prompted to enter your username and password, the CONSULT
PC may not be connected to Wi-Fi. Close CONSULT-4, confirm the CONSULT PC is
connected to Wi-Fi, and then reopen CONSULT-4.

12.

Wait for the VI3 to be recognized.

Green VI3 symbol with check mark in the middle (Figure 1).

13.

Ensure that the vehicle’s 12 volt battery voltage stays between 12-13.5V (Figure 1).

14.

Check to see if there are currently any DTCs.

DTCs not listed on page 1 are not covered by this bulletin. For unlisted DTCs, see
the ESM for further diagnostic information.
HINT: Having a battery charger ON, with the vehicle ON, may trigger a warning or
DTCs which can be ignored (example P0560-22).

15.

Select Vehicle reprogramming.
xxxxxxx

xxxxxxxxxxxxxxxxx

VI3
symbol

Battery
voltage

Figure 1
3/29

NTB23-075

16.

Scroll down until you see HV BATTERYeBay logo listed (Figure 2).

17.

Select the green arrow to the right of HV BATTERYeBay logo, where shown in Figure 2.
xxxxxxx

xxxxxxxxxxxxxxxxx

Green arrow
Scroll bar
Figure 2

18.

Select the X in the bottom right corner.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 3
4/29

NTB23-075

19.

Select Next.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 4

20.

Select Next again.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 5

5/29

NTB23-075

21.

Verify the vehicle VIN is correct, and then select Next.
IMPORTANT: If both “HV BATTERYeBay logo” and “High Voltage BatteryeBay logo 2” are not displayed,
an unstable Wi-Fi connection may be present (refer to IMPORTANT statement on
page 2).
xxxxxxx

xxxxxxxxxxxxxxxxx

XXXXXXXXXXXXXXXXX

Figure 6
22.

Wait for all three (3) progress bars to fill to 100%, and then select Next.
IMPORTANT: If both “HV BATTERYeBay logo” and “High Voltage BatteryeBay logo 2” progress bars do
not complete, refer to IMPORTANT statement on page 2, and then select the X next
to “Vehicle repro” (Figure 7) and restart the reprogramming at step 15 on page 3.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 7
6/29

NTB23-075

23.

Verify the vehicle’s 12 volt battery voltage is between 12.0V and 13.5V.

24.

Adjust the battery charger as needed.

When 12V, or greater, is displayed in the “Value” field (Figure 8) and the green check
mark appears, select Next.
HINT: Raise or lower the 12 volt battery’s voltage until the check appears.

25.

After the required conditions are met, select Next.
xxxxxxx

xxxxxxxxxxxxxxxxx

Battery
voltage

Figure 8
26.

When the screen in Figure 9 is displayed, select Next.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 9
7/29

NTB23-075

27.

Did “Reprogramming error” display (Figure 10)?
YES: Select Yes, and then proceed to step 28.
IMPORTANT: Do not disconnect the VI3 or shut down CONSULT-4 if
reprogramming does not complete. If the screen in Figure 10 displays,
reprogramming did not complete.
NO: Skip to step 44 on page 16 to continue with reprogramming.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 10

28.

Select Yes again.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 11
8/29

NTB23-075

29.

Select Complete.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 12

9/29

NTB23-075

BMS Unit Recovery

Do not disconnect the VI3 or shut down CONSULT-4 if reprogramming does not
complete.

30.

31.

Confirm that the following conditions are met:

Check battery voltage (12.0 - 13.5 V)

External Bluetooth® devices are OFF

All electrical loads are OFF (e.g. A/C, headlamps, audio)

CONSULT PC A/C adapter is plugged in

Transmission is in Park

Allow system to complete self-diagnosis.
xxxxxxx

xxxxxxxxxxxxxxxxx

Example of self-diagnosis

Figure 13

10/29

NTB23-075

32.

Select Replace ECU.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 14

33.

Select HV BATTERYeBay logo.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 15

11/29

NTB23-075

34.

Select Continue.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 16

35.

Select Next.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 17

12/29

NTB23-075

36.

Select Next again.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 18

37.

Select Next a third time.
xxxxxxx

xxxxxxxxxxxxxxxxx

Figure 19

13/29

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TSB/Document ID: NTB23-075

Replacement Service Bulletin Number:

MFR Communication Date: 2023-11-15

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ELECTRICAL SYSTEM

MFR Component System:

MFR Component Subsystem:


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