Technical product information
Rear screen sunblind not operating to specification - Minimum diagnosis requirements before replacing the sunblind
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Topic
Market
area

Brand
Transaction
2070643/3
No.
Level
EH
Status
Approval
Release
date
New customer code

Object of complaint
body fixtures and fittings -> trays, storage compartments, handles
body fixtures and fittings -> sunblind operation -> electrically lower rear screen blind
body fixtures and fittings -> sunblind operation -> electrically raise rear screen blind
body fixtures and fittings -> sunblind operation -> electrically lower rear screen blind
body fixtures and fittings -> sunblind operation -> electrically raise rear screen blind
information, navigation, communication, entertainment -> audio, video, television
body fixtures and fittings -> sunblind operation
body fixtures and fittings -> sunblind operation
body fixtures and fittings -> rear view mirror, sun visors, sunblind

Vehicle data
New Flying Spur
Sales types
Type MY

Brand Designation Engine code Gearbox code Final drive code

ZG2*
ZG2*
ZG2*
ZG2*
ZG2*

E
E
E
E
E

2020
2021
2022
2023
2024

Documents
name

INTERNAL

*
*
*
*
*

*
*
*
*
*

*
*
*
*
*

Complaint type
Position
noise, vibration
noise, vibration -> noise
noise, vibration -> noise
functionality -> without function / defect
functionality -> without function / defect
noise, vibration
noise, vibration
functionality
noise, vibration

sunblind

Customer statement / workshop findings
The rear screen sunblind is not operating to specification
Or
a combination of the following symptoms are evident
•

Rear sunblind does not operate

•

Rear sunblind is noisy during operation

•

Rear sunblind operates sporadically

•

Rear sunblind is detached on one side
NOTICE

with further diagnosis or parts replacement

Technical background
Before replacing any parts the operative must ensure the required information listed within the Measure section is attached to a new or existing
DISS query

TPI revision history
• Header data amended

Production change
.

Measure
•

Attach a clear video and photographs of the actual failure mode (see examples of the requirements in Figure 1

Figure 1
•

Ensure a clear video and photographs showing the failure mode(s) are attached to the DISS query

•

Ensure a full ODIS log is also attached - Figure 2 shows an example of a DTC relating to the rear sunblind which may be evident within
address 0046

2
NOTICE
identification label as shown in Figure 3

INTERNAL

NOTICE
DISS query

Rear blind is detached on one side (Figure 4)

Figure 4
•

Referring to Figure 5 - Check to confirm if the rivet and star washer is fitted/secure

NOTE: Figure 5 shows the rivet and star washer detached

Figure 5

INTERNAL

NOTE: In this scenario (rear blind detached) the rear blind must be replaced

Gearbox screws loose (Figure 6 and Figure 7)
NOTE: Figure 6 and Figure 7 shows loose gearbox screws

Figure 6

Figure 7
NOTE: In this scenario (gearbox screws loose) the rear blind must be replaced

Diagnosis requirements - Gearbox jam or Rotator plate jam (Blind non operational)
NOTE: Regardless of scenario (Rotator plate jam or gearbox jam) the rear blind must be replaced, the onward instruction
must be conducted for monitoring purposes, the operative should respond via a new or existing DISS query ensuring the
findings are included within the DISS query (Rotator plate jam or gearbox jam)
•

Referring to Figure 8 - Remove the rotator plate fixing

INTERNAL

CAUTION

WARNING
•

Reconnect the rear blind electrical connection

•

Attempt to operate the blind

•

If the motor shaft spins the issue is the rotator plate Jamming

•

If the motor shaft does not spin the issue is the gearbox jamming

NOTE: Regardless of scenario (Rotator plate jam or gearbox jam) the rear blind must be replaced, the operative should
respond via a new or existing DISS query ensuring the findings are included within the DISS query (Rotator plate jam or
gearbox jam)

Rear sunblind remove and refit process
Hint: The following process has been included within this TPI whilst the Elsa Pro procedure is updated, please follow this
process until the revised process is visible within Elsa pro
•

Apply masking tape to the parcel shelf sunblind aperture (Figure 10)

INTERNAL

CAUTION
•

Referring to Figure 11 - Disconnect the electrical plug and unclip the harness from the rear parcel shelf at the locations shown

Figure 11
•

Referring to Figure 12 - Remove the 13 fixings -arrowed- (3.5 Nm).

12
NOTICE
•

Carefully raise one end of the rear window blind -1- out of the rear parcel shelf aperture, until the guide wheel -2- is clear of the rear
parcel shelf, remove the fixing -3- and carefully remove the end cap -4- in the direction shown - Repeat for the remaining end cap

INTERNAL

Figure 13
•

Referring to Figure 14 - Carefully lift the rear parcel shelf -1- upwards, allowing the pulling bar -2- to pass through the aperture until it is
clear of the aperture -3-

Figure 14
•

Installation is the reverse of removal procedure noting the following:
CAUTION

rear windscreen and cannot be cleaned when fitted to the vehicle
•

Prior to refitting the replacement rear sunblind into the rear section of the parcel shelf the operative should apply masking tape as shown in
Figure 15

Figure 15
•

The end caps must be removed from the replacement blind assembly before fitting the new blind into the parcel shelf
CAUTION

•

Fit both end caps, the end cap screws should be 2+/- 0.5kgf-cm

•

Refit the rear parcel shelf as described within Rep.Gr 70 - Before refitting the rear seats and side trim, the operative should open and close
the rear blind (x10) cycles whilst monitoring the operation of the blind - Should no issues be evident the operative should continue with
refitting the remaining components

INTERNAL

Warranty accounting instructions
Warranty Type 910 or 110
Damage Service Number 68 96
Damage Code 00 13
Time to remove and refit the rear screen sunblind
Labour Operation Code 68 96 19 50
Time 30 TU
Time to remove and refit the rear luggage boot cover
Labour Operation Code 70 30 19 00
Time 190 TU

Parts information
Refer to the ETKA parts catalogue

INTERNAL