Field campaign
Topic
Market area
Brand
Transaction No.
Campaign number
Note
Type
US code

2G/3G - Network switch off - Connected gateway E call compatibility (SC23/13)
United States E05 Bentley USA and rest America (6E05)
Bentley
2070084/2
EC78

Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2019 E
*
*
*
Cha sis numbers
Manufacturer Filler Type Filler MY Factory From To
Prod from Prod to
SJA
*
*
*
K C
023721 027864

Documents
Document name
master.xml
sc2313vinlist.pdf
usingdoiponaodistester.pdf

INTERNAL

EC78

Notes

Repair instructions

Technical background
The instructions in red text highlight key points which MUST NOT be ignored
VERY IMPORTANT: The operative must ensure the instructions within this Service Campaign are read and understood (All
sections) before proceeding with any of the rework activity instructions
All of the instructions are equally important and must be strictly followed
The instructions in red text highlight key points which MUST NOT be ignored
CAUTION
Once the customer appointment has been confirmed the operative MUST raise a Technical DISS query titled as follows:
Vehicle due to have the 2G/3G rework EC78
No work within the software update section can be performed until a response has been received via the open DISS query
NOTICE
in the Work section

Revision history - 2070084/2
• Figures 7,8 and 9 have been added in the Work section regarding the correct routing of the antenna harness
•

Caution note added above Figure 13 regarding securing the antenna harness and extra text reminding the operative not to kink or bend the antenna
harness

•

Step 28 within the Work section has been amended to include additional steps which must be conducted should the initial test call fail Or

•

Failure error 7F112 after parameterisation of 075 is evident

Remedy
The 2G/3G network was deactivated in 2022 within the (North American Region) NAR, therefore a solution has been developed to allow
connectivity to the 4G network, connectivity is achieved by fitting additional parts and utilising existing components as detailed within the Work
section
The procedure within the Work section has been developed to allow connectivity to the 4G network
19 M/Y (NAR) Bentayga vehicles were not specified with an Emergency call module and communication unit, therefore the following rework is
required:
•

Gateway control module must be replaced

•

Emergency call module and communication unit must be installed

•

R268 Antenna must be installed

•

Link loom to be installed to connect the Gateway and the Emergency call module and communication unit (The link harness also connects
to the R268 Antenna)

•

Once all of the required parts have been installed a software update is required to enable connectivity to the 4G network

VERY IMPORTANT: Once the replacement parts have been fitted (Gateway and the Emergency call module and
communication unit) Do Not under any circumstances conduct any ODIS replace tests until instructed via a new or existing
DISS query
VERY IMPORTANT: Before conducting the onward procedure the operative MUST ensure the instructions within the attached

INTERNAL

document have been conducted regarding the setup of software flashing over DoIP (Diagnostics over Internet Protocol DoIP)
Bentley ODIS-S Brand version: 2.31.3 (or higher) must also be used
CAUTION
warranty

Customer notification
Please ensure that all affected vehicles are checked and repaired at the nearest opportunity
When the vehicle is present at the workshop, please make a note of the required service campaign on the workshop order before it is signed by
the customer
You should also pass on this information to your new and used car sales departments so that vehicles affected are checked and if necessary
repaired immediately

Warranty accounting instructions
Warranty Type
710
Damage Service Number EC78
Damage Code
00 66
Time to install all parts as described within the Work section
Labour Operation Code
91 38 31 00
Time
460 TU
Time to conduct the software updates
Labour Operation Code
01 50 00 00
Time
As per ODIS log (must not exceed 250 TU)
Criteria
01

Genuine parts
The required parts are supplied as a complete kit, please order as follows:
Kit part number - RH40229 (Includes the parts listed below)
•

Emergency call module and communication unit control unit

•

Emergency call module and communication unit bracket

•

Emergency call module and communication unit fixing

•

Gateway control unit

•

Antenna

•

Link loom and 5 amp fuse

Source locally
•

(x4) 250mm Cable ties (Source locally)

•

(x10) 150mm cable ties (Source locally)

Parts supply
Genuine replacement parts should be in all cases ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution
centre

Parts despatch control
Not applicable

INTERNAL

Repair instructions

Notes

Technical background
The instructions in red text highlight key points which MUST NOT be ignored
VERY IMPORTANT: The operative must ensure the instructions within this Service Campaign are read and understood (All
sections) before proceeding with any of the rework activity instructions
All of the instructions are equally important and must be strictly followed
The instructions in red text highlight key points which MUST NOT be ignored
CAUTION
Once the customer appointment has been confirmed the operative MUST raise a Technical DISS query titled as follows:
Vehicle due to have the 2G/3G rework EC78
No work within the software update section can be performed until a response has been received via the open DISS query
NOTICE
in the Work section

Revision history - 2070084/2
• Figures 7,8 and 9 have been added in the Work section regarding the correct routing of the antenna harness
•

Caution note added above Figure 13 regarding securing the antenna harness and extra text reminding the operative not to kink or bend
the antenna harness

•

Step 28 within the Work section has been amended to include additional steps which must be conducted should the initial test call fail

Or
•

Failure error 7F112 after parameterisation of 075 is evident

Check
If the vehicle is not already listed as repaired in the “Repair History” (Elsa Pro) check for the presence of the red paint completion mark as shown
within the Identification section (Figure 29)

Genuine parts
The required parts are supplied as a complete kit, please order as follows:
Kit part number - RH40229 (Includes the parts listed below)
•

Emergency call module and communication unit control unit

•

Emergency call module and communication unit bracket

•

Emergency call module and communication unit fixing

•

Gateway control unit

•

Antenna

•

Link loom and 5 amp fuse

Source locally
•

(x4) 250mm Cable ties (Source locally)

•

(x10) 150mm cable ties (Source locally)

Work

INTERNAL

VERY IMPORTANT: Ensure all quoted Rep.Gr procedures are followed, Warranty payments will not be considered for any
damaged trim and/or surrounding components, therefore the operative MUST ensure that all trim components which are
removed are suitably protected
HINT: The operative should inspect the interior and exterior of the vehicle, ensuring that all trim/component damage is
recorded/photographed before starting the rework procedure
VERY IMPORTANT: Before conducting the onward procedure the operative MUST ensure the instructions within the attached
document have been conducted regarding the setup of software flashing over DoIP (Diagnostics over Internet Protocol DoIP)
Bentley ODIS-S Brand version: 2.31.3 (or higher) must also be used
CAUTION: In the event the following software update is conducted WITHOUT the use of DoIP (Diagnostics over Internet
Protocol), failure will occur which may result in replacement of the Emergency call module and communication unit. This WILL
NOT be covered by a Warranty claim

•

NOTICE
Replacement Gateway control unit (Point A)

•

Earth stud MB19 (Point B)

•

TV63 Header (Point C)

•

Front left hand fuseboard (Point D)

•

Emergency call module and communication unit (Point E)

•

Antenna R268 (Point F)

•

The afore mentioned components are connected by a link loom (Point G) highlighted in green

Figure 1

CAUTION
NOTICE

NOTE: Please beware that only the keys provided by the customer can be aligned as part of this procedure therefore keys
cannot be aligned after this procedure has been conducted unless the customer pays to align any extra keys
NOTICE
NOTICE

INTERNAL

1) Referring to Rep.Gr 27 - Connect a suitable battery charger
2) Using ODIS carry out a full Guided Fault Finding (GFF) to check for the presence of any DTC’s (Static or intermittent) within all control
modules
•

Save an online protocol before proceeding

3) Referring to Rep.Gr 70 - Remove the front carpets
4) Referring to Rep.Gr 27 - Disconnect the 12 volt battery and 48 volt system where applicable
5) Referring to Rep.Gr 70 - Remove the left hand front lower A-post trim
Within the Rep.Gr procedures there are single use items which must be replaced and not reused. Ensure that new
replacements are available prior to starting this procedure
6) Referring to Rep.Gr 70 - Remove the right hand luggage compartment lower trim
7) Referring to Rep.Gr 70 - Remove the right hand lower B post side trim and right hand rear tread plate trim
8) Referring to Rep.Gr 97 - Remove and discard the original Gateway control unit from the vehicle (Data bus diagnostic interface control unit) J533
•

Fit the new replacement Gateway into position
NOTICE

9) Referring to Figure 2 - Locate the Emergency call module and communication unit bracket (right hand side) and secure using (x1) fixing
•

Fit the Emergency call module and communication unit into position within the bracket

INTERNAL

Figure 2
10) The next part of the procedure details the fitment of the link loom as follows:
•

The link loom should be routed through the rear side of the centre console from left to right (Figure 3)
CAUTION

should be taken not to bend/damage or kink the antenna harness

INTERNAL

Figure 3
•

Once correctly routed, the harness should be as shown in Figure 4

VERY IMPORTANT: The operative MUST ensure that once fitted the harness is not chaffing with any part of the console in
particular the metal part of the console

INTERNAL

Figure 4

Right hand side
11) Referring to Figure 5 - Connect the Emergency call module and communication unit connections as shown
•

Secure the antenna harness as shown at (Point A) using the clip supplied on the antenna harness

Hint: The antenna harness should be routed along the right hand sill to the right hand side of the luggage compartment,
connect the plugs to the Emergency call module and communication unit and the Gateway before attaching any wiring clips

INTERNAL

Figure 5
•

Figure 6 shows the wiring clipping/securing locations

Figure 6
•

Figures 7,8 and 9 show the routing/securing locations for the antenna harness

INTERNAL

Figure 7

Figure 8

Figure 9

INTERNAL

•

Referring to Figure 10 and Figure 1 (point F) - Fit the GPS antenna R268 into the right hand rear quarter at the location shown

Figure 10
12) Locate and open the white plastic container below the right hand rear tread plate - Route the antenna harness through the container to the
GPS antenna R268 (Figure 11)

Figure 11
•

Using cable ties secure the antenna harness at 300mm intervals up to the GPS antenna R268 (Figure 12)

INTERNAL

Figure 12
•

Referring to Figure 13 - Secure any excess antenna harness, to the right hand rear harness using suitable cable ties at the location shown
CAUTION

Figure 13

INTERNAL

Left hand side
13) Referring to Figure 14 - Connect the Gateway as shown
•

Point A - Black

•

Point B - Grey

•

Point C - Blue should be connected to the vacant body harness connector located as shown

•

Point D - Connect the pink and purple connections from the original gateway to the link loom connections as shown

Figure 14
•

Referring to Figure 15 - Ensure the harness is routed as shown using cable ties to secure the connectors beside the Gateway module

Figure 15

INTERNAL

•

Referring to Figure 16 - Secure the earth wire to earth stud MB19 (9Nm)

Figure 16
•

Referring to Figure 17 - Locate CAN header TV63 - Cavity 6 (located in the front LHS sill area)
CAUTION

identified

Figure 17
•

Referring to Figure 18 - Plug/insert the black overlay terminal into TV63 CAN header (Blue) into cavity 6

INTERNAL

Figure 18
•

Referring to Figure 19 - Once connected the CAN header should be as shown

Figure 19
•

Referring to Figure 20 - Locate and remove fuseboard SB - red strip (front left footwell)

INTERNAL

Figure 20
14) Referring to Figure 21 - Plug the red terminal into the LHS Front fuse box strip SB.1 (Red) in cavity 9 as follows:

Figure 21
•

Move the anti back out lock to the open position

•

Insert the new lead into cavity 9

•

Move the anti back out lock to the close position

15) Once connected refit fuseboard SB - red strip (front left footwell)
•

Fit the 5 amp fuse into cavity 9 (Figure 22)

INTERNAL

NOTICE
may require removal using a suitable craft knife
Hint: If not removed the carpet may not fit correctly over the top of the newly installed Emergency call module and
communication unit control unit

Figure 23
16) Referring to the applicable Rep.Gr - Refit all previously removed components
17) Referring to Rep.Gr 27 - Reconnect the battery
VERY IMPORTANT: Once the replacement parts have been fitted/located (Gateway and Emergency call module and
communication unit ) Do Not under any circumstances conduct ODIS replace tests until instructed within the Software update
section

Software update
CAUTION

INTERNAL

Once the customer appointment has been confirmed raise a Technical DISS query titled - Vehicle due to have the 2G/3G
rework EC78 no work within the software update section can be performed until a response has been received via the open
DISS query
• The closed-circuit voltage of the vehicle must be at least 12.5 V during the update. Ensure a suitable battery charger is
connected to the vehicle as detailed within Rep.Gr 27
•

During the update switch off all unnecessary consumers (ventilation, seat heater, interior illumination etc)

•

Because of the highest transmission stability you MUST use the diagnosis interface VAS 6154 (WiFi diagnostic tool)
ONLY in USB operation or the cable-connected VAS 5055 for the reprogramming (updating) of control units. If these
units are not available, the diagnosis interface VAS 5054 (A) can also be used in USB mode

•

Do Not under any circumstances use a Bluetooth connection to conduct the reprogramming (updating) of control units

VERY IMPORTANT:
Before conducting the onward procedure the operative MUST ensure the instructions within the attached document have
been conducted regarding Bentley ODIS-S Brand version: 2.31.3 (Or higher) and setup of software flashing over DoIP
(Diagnostics over Internet Protocol - DoIP)
CAUTION: In the event the following software update is conducted WITHOUT the use of DoIP (Diagnostics over Internet
Protocol), failure will occur which may result in replacement of the J949 Emergency call module and communication unit. This
WILL NOT be covered by a Warranty claim.
CAUTION
18) Select and run Guided fault finding - Once complete continue as follows:
•

Run the gateway control module replace test (Address 0019 > Guided Functions > Replace control module)

19) Within the Special functions tab select SVM – Code Input then select Perform test (Figure 24)

Figure 24
20) On the next screen enter SVM code 4V02G3GUPDATE01 (Figure 25)

Figure 25

INTERNAL

The SVM code updates the following:
•

The vehicle specification

•

Gateway control unit

•
•

Airbag control unit
Central electrics control unit (J519)

21) On the following screen, confirm the SVM code is correct
•

All control modules will now be interrogated

•