GLOBAL SAFETY FIELD INVESTIGATIONS
DCS6733
URGENT - DISTRIBUTE IMMEDIATELY
Date:

December 5, 2023

Subject: N232424790 - Customer Satisfaction Program
Reimbursement for Lighted Sill Plate
Models: 2023 Cadillac Escalade / Escalade ESV
2023 Chevrolet Suburban
2023 Chevrolet Tahoe
2023 GMC Yukon / Yukon XL
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N232424790
today. The total number of U.S. vehicles involved is approximately 54. Please
see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin in the near future.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated December 5, 2023. A Stock VIN list is not included as our records show
there are no vehicles in dealer new inventory.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N232424790 Reimbursement for Lighted Sill Plate
Release Date:
Attention:

December 2023

Revision:

00

This program is in effect until January 31, 2026.

Make
Cadillac
Chevrolet
Chevrolet
GMC

Model
Escalade / Escalade ESV
Suburban
Tahoe
Yukon / Yukon XL

Model Year
From
To
2023

RPO

Description

2023

Involved vehicles are marked “Open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2023 model year Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe and
GMC Yukon and Yukon XL vehicles may have a standard sill plate installed in the cargo area but were
invoiced for a lighted sill plate.
Dealers will provide the customer with a reimbursement check in the amount of $495.00 USD. Canadian
reimbursement amount is based on model.

Parts
No parts are required.
Warranty Information
Labor
Operation
9107088
9107095
9107096
*

Description
US Owners, All Involved Models: Customer Reimbursement Check
Issued
Canadian Owners, Escalade/Escalade ESV Models: Customer
Reimbursement Cheque Issued
Canadian Owners, Tahoe/Suburban/Yukon/Yukon XL Models:
Customer Reimbursement Cheque Issued

Labor
Time

Trans.
Type

Net
Item

N/A

ZFAT

*

For US Customers with an involved VIN: Submit the dollar amount reimbursed to the Customer in
Net/Reimbursement. The amount identified in Net Item is the $495.00 (USD) dealer check issued to a customer.
Record the check number in the Invoice Number field. Record the VIN on the check. Submit $20.00 administrative
allowance in Net/Admin Allowance.
For Canadian Customers with an involved Cadillac Escalade/Escalade ESV: Submit the dollar amount
reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is the $615.00 (CAD) dealer
cheque issued to a customer. Record the cheque number in the Invoice Number field. Record the VIN on the
cheque. Submit $25.00 administrative allowance in Net/Admin Allowance.
For Canadian Customers with an involved Chevrolet Tahoe/Suburban, GMC Yukon/Yukon XL: Submit the
dollar amount reimbursed to the Customer in Net/Reimbursement. The amount identified in Net Item is the $595.00
(CAD) dealer cheque issued to a customer. Record the cheque number in the Invoice Number field. Record the VIN
on the cheque. Submit $25.00 administrative allowance in Net/Admin Allowance.

Service Procedure
Important: Dealers are to verify these three pieces of information prior to issuing a reimbursement check:
•
•
•

Original Owner Letter provided by General Motors.
Vehicle registration.
Driver’s license or state ID, verify that it matches the registration and owner letter.

Issue the customer a reimbursement check in the amount of $495.00 (USD). For Canadian customers with an involved
vehicle, see Warranty Information table above. Record the check number in the Invoice Number field and record the VIN
on the check.

Copyright 2023 General Motors. All Rights Reserved.

Page 1 of 3

Customer Satisfaction Program
N232424790 Reimbursement for Lighted Sill Plate
Dealer Responsibility
All new, used, GM Certified Pre-Owned (CPO), courtesy transportation vehicles, dealer shuttle vehicles, CarBravo, etc.
in dealers' possession and subject to this field action must be held and inspected/repaired per the service procedure of
this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to
customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Pre-Owned (CPO) vehicles currently in the dealers’ inventory within the SHIFT Digital system will be
de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid
warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within
the SHIFT Digital system, or once again be used in the Courtesy Transportation Program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through January 31, 2026. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through January 31, 2026, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports – For USA & Export
For dealers with involved vehicles, a listing has been prepared and will be available through GM GlobalConnect Maxis
Field Action Reports or sent directly to export dealers. The Inventory tab of the dealer reports will contain VINs that
apply to this field action. This information is intended to assist dealers with the PROMPT COMPLETION of these
vehicles. The Customer In-Service tab will contain customer names and addresses from Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete
this field action may be a violation of law in several states.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Customer Satisfaction Program
N232424790 Reimbursement for Lighted Sill Plate
December 2023
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2023 model year Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe
and GMC Yukon and Yukon XL vehicles may have a standard sill plate installed in the cargo area but were invoiced for
a lighted sill plate.
Your satisfaction with your GM vehicle is very important to us, so we are announcing a program to correct this issue.
What We Will Do: Your GM dealer will provide you with a reimbursement check in the amount of $495.00 USD.
(Canadian Reimbursement amounts vary based on models and customers were provided their specific amount in their
letter). This reimbursement is available to you until January 31, 2026.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to begin the reimbursement process. Please provide this customer letter, your driver’s license or state ID, and
vehicle registration to the dealer to receive your reimbursement check.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
For the hearing or speech impaired, please contact our Customer Assistance Center using the Telecommunication
Relay Service by dialing 711 then providing the appropriate Customer Assistance Center number for your vehicle.
Division
Cadillac
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-333-4223
1-800-222-1020
1-800-462-8782
1-866-467-9700
1-866-467-9700
1-866-467-9700

Text Telephones (TTY)
711 / 1-800-833-2438
711 / 1-800-833-2438
711 / 1-800-833-2438

We truly appreciate you taking the time to help us process the reimbursement check for your vehicle as we know your
time is valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that
your GM vehicle provides you many miles of enjoyable driving.
Neelie O’Connor
Global Executive Director
Customer Experience Operations
N232424790

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