Technical product information
Topic
Market
area

Keyless door entry does not work - Front Outside Door Handle(s) - Touch Sensor DTC B147613 and/or B147713 are present
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley

Brand
Transaction
2062257/6
No.
Level
EH
Status
Approval
Release
date
Event memory entries

Fault
type

Diagnostic address

Event memory entry

0046 - Comfort System Central Control
Module
0046 - Comfort System Central Control
Module
0046 - Comfort System Central Control
Module
0046 - Comfort System Central Control
Module

B147713: Right Front Outside Door Handle Touch Sensor Open
circuit
B147713: Right Front Outside Door Handle Touch Sensor Open
circuit

Fault status
Intermittent
static

B147613: Left front exterior door handle touch sensor Open circuit

Intermittent

B147613: Left front exterior door handle touch sensor Open circuit

static

New customer code
Object of complaint
access control, driving authorisation, antitheft protection -> vehicle locking/unlocking -> door
unlocking
access control, driving authorisation, antitheft protection -> vehicle locking/unlocking -> door
locking
access control, driving authorisation, antitheft protection -> locking
body fixtures and fittings -> doors -> exterior door handle

Vehicle data
New Continental GT/GTC and New Flying Spur Series
Sales types
Type
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*

MY
2018
2019
2020
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024
2020
2021
2022
2023

INTERNAL

Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*

Complaint type
functionality -> partially without
function
functionality -> partially without
function
functionality
component / consumables ->
damaged

Position

ZG2* 2024 E

Documents
name

INTERNAL

*

*

*

are present

Customer statement / workshop findings
Customer statement:
Keyless entry does not work
Workshop findings:
Front outside door handle(s) touch sensor open circuit DTC(s) present within address 0046
NOTE: The afore mentioned issue does not affect the ability to lock/unlock the vehicle manually by inserting the key into either of the front door
locks or by using the lock/unlock buttons on the ignition key fob
The issue could occur on either side as per the following DTC’s
Diagnostic address

Event memory entry

Fault
status

0046 - Comfort System
Central Control
Module

B147713: Right Front Outside Door Handle
Touch Sensor Open
circuit

Intermittent

0046 - Comfort System
Central Control
Module

B147713: Right Front Outside Door Handle
Touch Sensor Open
circuit

Static

0046 - Comfort System
Central Control
Module

B147613: Left front exterior door handle
touch sensor Open circuit

Intermittent

0046 - Comfort System
Central Control
Module

B147613: Left front exterior door handle
touch sensor Open circuit

Static

Technical background
In the event the symptoms are as described please refer to the Measure section of this TPI

Revision history - TPI 2062257/6
• VIN cut off added within the Production change section
•

Photographs must be taken of the wiring before the repair is conducted and attached to a new or existing technical DISS query

Production change
NOTICE
await feedback before conducting any further repairs

Measure
WARNING

CAUTION
vehicles with a High voltage system
1) Perform a visual check of the Kessy wiring fitment through the exterior door handle as follows:
•

Referring to Rep.Gr 57 - Remove the applicable front exterior door handle assembly

INTERNAL

•

Referring to Rep.Gr 70 - Remove the applicable front door trim panel

2) Refer to the applicable wiring diagram(s) and the following:
• Referring to Figures 1 and 2 - Perform a check of the wiring that is routed through the exterior door handle (from the convenience control
module), including the wiring inside the clear heat shrink and/or insulation tape
•

In the event that any wires show damage or signs of chaffing/breaks continue with the suggested repair as detailed in Step 3

Figure 1

Figure 2
The operative must take photographs which clearly shows the VIN and the condition of the wiring before the rework was
conducted
Hint: The photographs will be required for warranty purposes, should photographs not be supplied via a new or existing technical DISS query
the warranty claim may be cancelled
3) Repair the broken or damaged wires as per Rep.Gr 97

INTERNAL

TIP: Where possible, extend the length of the wires by 10mm
•

Ensure the wiring does not clash with and components in particular the window mechanism

4) Check the operation of the keyless operation, should the operation be to specification - Refer to the applicable Rep.Gr and refit all previously
removed components

Warranty accounting instructions
The operative must take photographs which clearly shows the VIN and the condition of the wiring before the rework was
conducted
Hint: The photographs will be required for warranty purposes, in the event the before rework photographs are not supplied via a new or existing
technical DISS query the warranty claim may be cancelled
Warranty Type
110 or 910
Damage Service Number 57 11
Damage Code
00 40
Time to remove x1 front exterior door handle
Labour Operation Code 57 11 19 00
Time
10 TU
Remove and refit front door trim panel x1
Labour Operation Code
70 59 19 00
Time
20 TU
Wiring repairs
Labour
Labour Operation Code
97 09 41 52
Time
40 TU

INTERNAL