NHTSA ID Number: 10246258
Manufacturer Communication Number: 2051519/13
TSB/Document Date: 2023-12-06
Summary
HVAC distribution/operational issues - HVAC Motor defect DTCs logged. Customer statement / workshop findings: - HVAC distribution/operational issues - HVAC motor defect (DTCs) evident within address 08 - Climatronic control unit, the DTCs can be static or Intermittent Technical background: Where VIN applicable the operative MUST first conduct Service Campaign EB28 (Bentayga) or EB29 (New Continental
GT/GTC).
Technical product information
Topic
Market
area
HVAC distribution/operational issues - HVAC Motor defect DTC's logged
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
Brand
Transaction
2051519/13
No.
Level
EH
Status
Approval
Release
date
Event memory entries
Diagnostic address
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
0008 - Climate Control Module
Event memory entry
Fault type Fault status
B10CC09: Right center vent motor Component malfunction
Intermittent
B109209: Recirculation flap motor Component malfunction
Intermittent
B116A09: Right rear temperature door motor Component malfunction
Intermittent
B173D09: Right footwell flap motor Component malfunction
Intermittent
B108D09: Right temperature flap positioning motor Component malfunction
static
B174F09: Right rear air door motor Component malfunction
static
B10DA09: Right footwell temperature door motor Component malfunction
Intermittent
B10D909: Left footwell temperature door motor Component malfunction
static
B10CB09: Left center vent motor Component malfunction
static
B173E09: Left footwell flap motor Component malfunction
static
B10C909: Left side vent motor Component malfunction
static
B10B709: Airflow door motor Component malfunction
static
B174F09: Right rear air door motor Component malfunction
Intermittent
B108D09: Right temperature flap positioning motor Component malfunction
Intermittent
B10D909: Left footwell temperature door motor Component malfunction
Intermittent
B10CB09: Left center vent motor Component malfunction
Intermittent
B173E09: Left footwell flap motor Component malfunction
Intermittent
B10C909: Left side vent motor Component malfunction
Intermittent
B10B709: Airflow door motor Component malfunction
Intermittent
B10DA09: Right footwell temperature door motor Component malfunction
static
B116A09: Right rear temperature door motor Component malfunction
static
B10CC09: Right center vent motor Component malfunction
static
B109209: Recirculation flap motor Component malfunction
static
B173D09: Right footwell flap motor Component malfunction
static
New customer code
Object of complaint
Complaint type
air conditioning -> operation, air conditioning control
air conditioning -> ventilation, air distribution
air conditioning -> operation, air conditioning control
air conditioning -> ventilation, air distribution
control units, services
component / consumables
functionality
functionality
Position
Vehicle data
New Continental GT/C and New Flying Spur
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3S3* 2018 E
*
*
*
3S3* 2019 E
*
*
*
INTERNAL
3S3*
3S3*
3S3*
3S3*
3S3*
3S4*
3S4*
3S4*
3S4*
3S4*
3S4*
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*
2020
2021
2022
2023
2024
2019
2020
2021
2022
2023
2024
2020
2021
2022
2023
2024
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
Bentayga series
Sales types
Type
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
4V1*
ZV1*
ZV1*
MY
2017
2018
2019
2020
2021
2022
2023
2024
2023
2024
Brand Designation Engine code Gearbox code Final drive code
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
E
*
*
*
Documents
name
INTERNAL
Customer statement / workshop findings
•
HVAC distribution/operational issues
•
HVAC motor defect (DTC’s) evident within address 08 - Climatronic control unit, the DTC’s can be static or Intermittent
Technical background
Where VIN applicable the operative MUST first conduct Service Campaign EB28 (Bentayga) or EB29 (New Continental
GT/GTC)
NOTE: Before removing any of the components listed below to access faulty motor(s) the operative MUST first raise a
technical DISS query and gain permission to remove any of the components listed below (Warranty payment may be cancelled
should permission not be granted via DISS)
•
Dashboard assembly
•
Head up display unit
•
HVAC unit
Hint: A current up to date ODIS log must also be attached to the technical DISS query
NOTICE
For example:
Motors which are located underneath the front seats, in this instance a non technical DISS query should be raised, a current up to date ODIS log
MUST also be attached showing the defective motor and DTC(s) the accessible motor can then be replaced
NOTICE
Or
EB28
or
EB29
Were conducted and the symptoms described are evident
Production change
Not applicable
Measure
Should any HVAC related issues or DTC’s be evident the operative should replace the defective motor(s) as detailed within Rep.Gr 87
Although
The following important information must be observed:
•
Referring to Rep.Gr 87 the operative must clarify which motors can be replaced if the Dashboard assembly/Head up display unit and/or
HVAC unit requires removal for motor access, this instruction must be followed to avoid a repeat repair. A repeat repair would result in the
dashboard assembly/Head up display unit and/or HVAC unit requiring removing again which must be avoided
Note: The instructions within Rep.Gr 87 vary depending on the drive derivative (RHD or LHD) and model
NOTICE
Note: Figure 1 shows a Bentayga motor and Figure 2 shows a New Continental GT/GTC and New Flying Spur motor
INTERNAL
Figure 1
Figure 2
Scenario 1- Motors identified as PRIOR/BEFORE Hardware H01 and Software S10
• Replace all motors ensuring the latest specification parts are ordered and fitted
Scenario 2 - Motors identified as Hardware H01 and Software S10
• Motors MUST NOT be replaced unless diagnosed and proven to be faulty
Scenario 3 - Motors identified as POST/AFTER Hardware H01 and Software S10
• Motors MUST NOT be replaced unless diagnosed and proven to be faulty
For example: Motors with H07 / S11 should not be replaced unless faulty
NOTICE
engine is in operation
Warranty accounting instructions
NOTICE
INTERNAL
Warranty type
110 or 910
Damage service number 87 20
Damage code
00 40
HVAC Motors – New Continental GT/GTC and New Flying Spur
87 20 19 54 Positioning motor removed and reinstalled 10 TU
•
V107
87 20 19 60 Positioning motor removed and reinstalled
•
V113
87 20 19 72 Positioning motor removed and reinstalled
•
10 TU
V71
87 20 19 77 Positioning motor removed and reinstalled
•
30 TU
V300
87 20 19 76 Positioning motor removed and reinstalled
•
20 TU
V299
87 20 19 75 Positioning motor removed and reinstalled
•
20 TU
V412
87 20 19 74 Positioning motor removed and reinstalled
•
20 TU
V411
87 20 19 73 Positioning motor removed and reinstalled
•
20 TU
V113
87 20 19 72 Positioning motor removed and reinstalled
•
60 TU
V107
87 20 19 10 Positioning motor removed and reinstalled
•
10 TU
V581
HVAC Motors – Bentayga
87 20 19 54 Positioning motor removed and reinstalled
•
10 TU
V238
87 20 19 79 Positioning motor removed and reinstalled
•
10 TU
V237
87 20 19 78 Positioning motor removed and reinstalled
•
10 TU
V71
87 20 19 77 Positioning motor removed and reinstalled
•
10 TU
V300
87 20 19 76 Positioning motor removed and reinstalled
•
10 TU
V299
87 20 19 75 Positioning motor removed and reinstalled
•
10 TU
V412
87 20 19 74 Positioning motor removed and reinstalled
•
10 TU
V411
87 20 19 73 Positioning motor removed and reinstalled
•
10 TU
V237
INTERNAL
10 TU
87 20 19 78 Positioning motor removed and reinstalled
• V238
10 TU
87 20 19 79 Positioning motor removed and reinstalled
10 TU
•
V581
Bentayga
70 18 19 00 Dash panel removed and reinstalled
550 TU (without Head-Up Display)
70 18 19 05 Dash panel removed and reinstalled
610 TU (with Head-Up Display)
85 15 19 00 HVAC unit removed and reinstalled
1620 TU (without Head-Up Display)
85 15 19 01 HVAC unit removed and reinstalled
1680 TU (with Head-Up Display)
New Continental GT
70 18 19 00 Dash panel removed and reinstalled
500 TU (without Head-Up Display)
70 18 19 01 Dash panel removed and reinstalled
560 TU (with Head-Up Display)
85 15 19 00 HVAC unit removed and reinstalled
1220 TU (without Head-Up Display)
85 19 01 HVAC unit removed and reinstalled
1290 TU (with Head-Up Display)
New Continental GTC
70 18 19 00 Dash panel removed and reinstalled
490 TU (without Head-Up Display)
70 18 19 01 Dash panel removed and reinstalled
550 TU (with Head-Up Display)
85 15 19 00 HVAC unit removed and reinstalled
1270 TU (without Head-Up Display)
85 15 19 01 HVAC unit removed and reinstalled
1330 TU (with Head-Up Display)
New Flying Spur
70 18 19 00 Dash panel removed and reinstalled
500 TU (without Head-Up Display)
70 18 19 01 Dash panel removed and reinstalled
530 TU (with Head-Up Display)
85 15 19 00 HVAC unit removed and reinstalled
1100 TU (without Head-Up Display)
85 15 19 01 HVAC unit removed and reinstalled
1170 TU (with Head-Up Display)
All Models
01 21 00 01 - Road test - 30 TU
NOTICE: A road test must only be conducted if the Dashboard assembly/Head up display unit or HVAC unit has been removed
01 50 00 00 - Diagnosis time - As per ODIS log (must not exceed 20 TU)
Parts information
Refer to ETKA parts catalogue
INTERNAL
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TSB/Document ID: 2051519/13
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-03
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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