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MAZDA DEALER EMAIL

November 2, 2023

Attention: | Mazda General, Parts and Service Managers

Subject: ““REMINDER™ - Battery Charging Requirement for Safety Recalls 6223) and 6323) and
Multiple Special Service Campaigns SSP D1 through SSP D4 affecting 2024 CX-90 and 2024
Mazda3 (Safety Recall 6223) only) vehicles.

Dear Mazda Dealer Partners,

As announced October 26", Mazda Motor Corporation announced two (2) Safety Recalls and (4) four
Special Service Programs (SSP) on certain 2024MY CX-90 vehicles and one safety recall for the 2024
Mazda3 (campaign 6323) only).

Action Required:

1.

IN

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Repair all cars in your inventory or if the customer has heard about the concern and wants the fix
completed. Warranty information is available, and properly repaired claims will be accepted. No

parts are required. “Not Launched” status just means communications to the customers have not
mailed.

The Mazda Battery Charger must be connected to the vehicle to stabilize battery voltage first!

(Pages 4, 8, 11 and 14). Instructions in the Repair Procedure clearly state this requirement. We have

found instances of the module(s) failure due to low voltage, and some modules may not be

recovered due to this technician error. Not stabilizing the voltage during these updates can cause
customer frustration, delay repairs, and damage vehicle components which may _not_be

reimbursable by Mazda.

Any DTC Codes present must be cleared and resolved/repaired BEFORE proceeding to repair any
Recall or SSP. Directions on how to handle are highlighted on Pages 3 and 5 in the Repair

Procedures.

The Repair Procedures have been updated to address some comments and to increase clarity.

The repairing technician needs to be Certified or above but does not need to be Senior or Master as
long as they have had the required training for ODR— Collection of Diagnostic Information. If the

repairing technician is unsure about any steps in the Repair Procedure, please have them contact
Technical Hotline

Warranty information is now available for all campaigns. _We apologize for the delay in getting this