NHTSA ID Number: 10246219
Manufacturer Communication Number: 23-NA-169
TSB/Document Date: 2023-12-05
Summary
This service bulletin provides repair information to correct a customer concern of the rearview driver information camera intermittent in low light conditions - replace camera.
Bulletin No.:
Service Bulletin
Date:
23-NA-169
November, 2023
TECHNICAL
Subject:
Rearview Driver Information Camera Intermittent in Low Light Conditions - Replace
Camera
This bulletin replaces PIT5991. Please discard PIT5991.
Brand:
Model:
BrightDrop
Buick
from
to
600 eLCV
2023
2024
—
—
—
—
—
—
Envista
2024
2024
Colorado
2023
2024
Malibu
2023
2024
2022
2022
Silverado
1500 New
(RPO J22,
VIN Digit 5 =
A / D)
Silverado
1500
2023
2024
Silverado
2500HD/
3500HD
2022
2024
Canyon
2023
2024
2022
2022
Sierra 1500
Limited
(RPO J21,
VIN Digit 5 =
8 / 9)
GMC
VIN:
to
Silverado
1500 LTD
(RPO J21,
VIN Digit 5 =
W / Y)
Chevrolet
Model Year:
from
Sierra 1500
New (RPO
J22, VIN
Digit 5 = H
/ U)
—
Sierra 1500
2023
2024
Sierra
2500HD/
3500HD
2022
2024
Copyright 2023 General Motors LLC. All Rights Reserved.
—
Engine:
—
—
Page 2
November, 2023
Bulletin No.: 23-NA-169
Involved Region or Country
North America, Bolivia, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Europe,
Middle East, Israel, Cadillac Korea (South Korea), Thailand, Australia/New Zealand,
Other Africa
Additional Options (RPOs)
RPOs IOS, IOU, IOT, and IOK equipped with RPO UVB
Condition
Some customers may comment that when attempting to reverse, the system displays a
black screen with an error code while the vehicle is transitioning from light to dark
conditions. The infotainment system resets the camera within 1-2 seconds and the
rearview image is again displayed.
Cause
The cause of the condition may be an integrated software anomaly associated with the
Rearview Driver Information Camera.
Correction
Replace the Rearview Driver Information Camera with a new part number that includes
updated firmware.
Note: If the vehicle already has the updated Rearview Driver Information Camera,
continue with Rearview Driver Information Camera diagnostics in SI.
Service Procedure
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict between
the procedures set forth in this bulletin and the
laws that apply to your dealership, you must follow
those applicable laws.
Important: This technical service bulletin (TSB) can
only be completed by certified repair facilities who have
met all specific training, tool and equipment
requirements pertaining to the vehicle Brand and Model
serviced. Repairs must be performed by a technician
who has successfully completed the required training.
If you encounter a vehicle with the above concern and
the Rearview Driver Information Camera is labeled with
the old part number, replace the Rearview Driver
Information Camera. Refer to the Parts Information
table and Rearview Driver Information Camera
Replacement in the Service Manual in SI.
Please note the new part numbers in the table below
are the latest at the time of bulletin publishing, but will
not be updated with future part supersessions.
Parts Information
Causal Part
Description
Old Part Number
New Part Number
Qty
X
Buick Envista
Rearview Driver Information
Camera
84542835
86554978
1
X
Chevrolet Malibu
Rearview Driver Information
Camera
84543080
1
X
All other vehicles
Rearview Driver Information
Camera
85538326
86518927
1
Bulletin No.: 23-NA-169
November, 2023
Page 3
Warranty Information
For vehicles repaired under warranty, use:
Labor
Operation
3450060
Description
Labor Time
Rearview Driver Information
Camera Replacement
Use
Published
Labor
Operation
Time
Version
1
Modified
Released November 17, 2023
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: 23-NA-169
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-17
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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