GROUP

NUMBER

CAMPAIGN

Technical Service Bulletin
SUBJECT:

DATE

23-01-091H
MODEL(S)

NOVEMBER 2023

IONIQ 5 (NE1)

BLUELINK ACTIVATION AND REMOTE SERVICES NOT WORKING
(SERVICE CAMPAIGN TBG)

 IMPORTANT
Dealers must perform this service campaign on all affected vehicles prior to customer retail delivery
and whenever an affected vehicle is in the shop for any maintenance or repair.
Access the “Vehicle Information” screen via WEBDCS to identify open campaigns.
Description: Certain IONIQ 5 (NE1) vehicles may experience difficulties with BlueLink activation and/or
remote services. This bulletin provides instructions to perform a dealer mode factory reset, followed by
a head unit reset for vehicles experiencing the concerns.
Applicable Vehicles (Certain): 2024MY IONIQ 5 (NE1) produced from 08/09/2023 – 09/14/2023.
AVN Information:
Model

System

Part Number

Remarks

IONIQ 5 (NE1)

AVN5W

96560*

NEEV23.USA.S5W_M.V010.001.230502

*NOTE: See Parts Catalog for full AVN part number.

NOTICE
This service campaign can only be performed at IONIQ-certified dealers.
Warranty Information:
Model

Op. Code

Operation

Op.
Time

Casual Part

Nature
Code

Cause
Code

IONIQ 5
Dealer Mode
TBGSVCR1
0.3 M/H
96560-GI730
M73
ZZ3
(NE1)
Factory Reset
NOTE 1: Submit claim on Claim Entry Screen as “Campaign” type.
NOTE 2: If a part is found in need of replacement while performing this campaign and the affected
part is still under warranty, submit a separate claim using the same repair order. If the affected part is
out of warranty, submit a Prior Approval request for goodwill consideration prior to performing the
work.
NOTE 3: This TSB includes Repair validation photos. Op times include VIN, Mileage and Repair
validation photos as outlined in the Digital Documentation Policy.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair

SUBJECT:

BLUELINK ACTIVATION & REMOTE SERVICES NOT WORKING (SERVICE CAMPAIGN TBG)

Service Procedure:

STUI
This TSB includes Repair validation photos. Refer to the latest Digital Documentation Policy for
requirements.

i

Information

Make sure the battery is charged and the ignition is turned ON to avoid a battery drain during the
reset.
Do NOT turn OFF the ignition while resetting to prevent any issues.

Before inspecting the vehicle, confirm that the AVN system is genuine Hyundai parts.

1.

2.

Press the MEDIA button (A), and make sure
the Radio is turned on with FM mode.

A

Access the software Info / Update screen:
1. Press the “home” icon on the upper left
(B).

B

2. Select Setup on the bottom right (C).
3. Select General on the bottom right (D).

C

D

TSB #: 23-01-091H

Page 2 of 6
SUBJECT:

SUBJECT: BLUELINK ACTIVATION & REMOTE SERVICES NOT WORKING (SERVICE CAMPAIGN TBG)

3.

Utilizing the Volume knob, set the Volume
level to 7 and press inside the area indicated
by the yellow box (E).

E

NOTE: This action must be done quickly.

4.

Utilizing the Volume knob, lower the Volume
level to 3 and press inside the area indicated
by the yellow box (E).

E

NOTE: This action must be done quickly.

5.

Utilizing the Volume knob, lower the Volume
level to 1 and press inside the area indicated
by the yellow box (E).

E

NOTE: This action must be done quickly.

6.

You will then be prompted to enter a 4-Digit
password: enter 2400 (F) and select OK (G).
F

Press OK (H) at the “Only authorized
personnel are allowed to use dealer mode…”
prompt.

G

H

TSB #: 23-01-091H

Page 3 of 6
SUBJECT:

SUBJECT:

BLUELINK ACTIVATION & REMOTE SERVICES NOT WORKING (SERVICE CAMPAIGN TBG)

7.

Once you are in the Dealer Mode menu, swipe
up to the bottom of the menu.

8.

Select Reset (I) on the menu.

I
9.

Confirm the reset by pressing OK (J).

J

10.

The system should reset and transition to a
black screen, followed by the Hyundai logo
screen before rebooting back to the user
profile screen.

TSB #: 23-01-091H

Page 4 of 6
SUBJECT:

SUBJECT: BLUELINK ACTIVATION & REMOTE SERVICES NOT WORKING (SERVICE CAMPAIGN TBG)

11.

Select Confirm (K).

K
12.

From the Home screen, perform an additional
head unit reset:
Use a pin and press in the pin hole (L) located
to the right of the HVAC controls.

L

13.

The system should again reset and transition
to a black screen, followed by the Hyundai
logo screen before rebooting back to the home
screen.

14.

Swipe to the right on the home page to the
third screen. Select Bluelink (M).

TSB #: 23-01-091H

M

Page 5 of 6
SUBJECT:

SUBJECT:

15.

BLUELINK ACTIVATION & REMOTE SERVICES NOT WORKING (SERVICE CAMPAIGN TBG)

Select Modem Status (N).

N

16.

Under Modem Status, confirm that the
Activation State = Enrolled (4) (O), and also
that the signal strength indicator at the top right
portion is showing active bars.

STUI

O

Capture a photo of the Activation State
status showing “Enrolled (4)” using
your particular tablet’s screenshot
save method and upload to STUI.

17.

The Service Procedure is now complete.

TSB #: 23-01-091H

Page 6 of 6
SUBJECT: