BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red.
Previous TSBs:

Date(s) Issued:

05-005/23

10/31/23

APPLICABLE MODEL(S)/VINS
NOTE: Vehicles with cylinder deactivation have a "M" as the 8th digit in the VIN for the 2.5L with cylinder deactivation.
2017-2024 CX-5 (2.5L with cylinder deactivation and 6AT)
2018-2021 Mazda6 (2.5L with cylinder deactivation and 6AT)
2019-2024 Mazda3 (2.5L with cylinder deactivation and 6AT)
2020-2024 CX-30 (2.5L with cylinder deactivation and 6AT)
DESCRIPTION
Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4
while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to
excessive wearing of the lock up clutch in the torque converter.
Customers having this concern should have their vehicle repaired using the following repair procedure.
NOTE:
• IMPORTANT: The parts to complete a torque converter repair are available on the Limited Parts Order screen in
eMDCS.
• MNAO is in the process of increasing the PDC torque converter supply and normal ordering will be available when
MNAO has sufficient supply.
• Contact the DAG to place orders for additional torque converter repairs.
• DO NOT contact Hotline for MASH authorization for torque converters.

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REPAIR PROCEDURE
1. Verify the customer concern.
2. Remove the automatic transaxle according to the instructions on MGSS.
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2018-2021 Mazda6 [AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [FW6A-EL]]
2017-2020 CX-5 (2WD) [AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [FW6A-EL]]
2017-2020 CX-5 (4WD) [AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [FW6AX-EL]]
2021-2024 CX-5 (2WD) [AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [FW6A-EL]]
2021-2024 CX-5 (4WD) [AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [FW6AX-EL]]
2019-2023 Mazda3 (2WD) [AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [EV6A-EL]]
2019-2023 Mazda3 (4WD) [AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [EV6AX-EL]]
2024 Mazda3 (2WD) [AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [EV6A-EL]]
2024 Mazda3 (4WD) [AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [EV6AX-EL]]
2020-2023 CX-30 (2WD) [AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [EV6A-EL]]
2020-2023 CX-30 (4WD) [AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [EV6AX-EL]]
2024 CX-30 (4WD) [AUTOMATIC TRANSAXLE REMOVAL/INSTALLATION [EV6AX-EL]]

3. Remove the torque converter according to the instruction on MGSS [AUTOMATIC TRANSAXLE DISASSEMBLY].
4. Install the new torque converter according to the instruction on MGSS [AUTOMATIC TRANSAXLE ASSEMBLY].
CAUTION: Make sure to check measurements of the installed torque converter as instructed in the Assembly Procedure
so that it does not get damaged.
NOTE: The new torque converter will contain some ATF, therefore the A/T will not require 8.5 quarts when refilling for a
dry A/T.
5. Install the automatic transaxle according to the instruction on MGSS, including refilling with ATF and performing the
Initial Learning.
NOTE:
• DO NOT replace the ATF drain plug gasket at this time. The A/T will be drained and refilled 2 more times. Replace
the gasket on the last refill.
• For 2023-2024 Mazda3 and CX-30 and 2024 CX-5, ATF A7 is used. Verify according to the designation on the A/
T dipstick.
6. Drive the vehicle at 20 mph for 3 minutes to agitate the ATF in the torque converter, oil passage, and differential
chamber that does not come out of the oil pan drain to evenly mix old and new ATF.
• If actual driving is difficult, perform the drive with the vehicle lifted up on a 2-post lift and drive at 20 mph for 3
minutes.
NOTE: In the case of a 4WD vehicle, warning lights may turn on when the vehicle is lifted up and driven, but this
is not a malfunction. The fault code can be cleared after completing the work.

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7. Replace the automatic transaxle fluid (ATF) with new ATF according to the instructions on MGSS.
NOTE: Replace the ATF drain plug gasket after the last refill (2nd time).
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2018-2021 Mazda6 (AUTOMATIC TRANSAXLE FLUID (ATF) REPLACEMENT [FW6A-EL])
2017-2020 CX-5 (AUTOMATIC TRANSAXLE FLUID (ATF) REPLACEMENT [FW6A-EL, FW6AX-EL])
2021-2024 CX-5 (AUTOMATIC TRANSAXLE FLUID (ATF) REPLACEMENT [FW6A-EL, FW6AX-EL])
2019-2023 Mazda3 (AUTOMATIC TRANSAXLE FLUID (ATF) REPLACEMENT [EV6A-EL, EV6AX-EL])
2024 Mazda3 (AUTOMATIC TRANSAXLE FLUID (ATF) REPLACEMENT [EV6A-EL, EV6AX-EL])
2020-2023 CX-30 (AUTOMATIC TRANSAXLE FLUID (ATF) REPLACEMENT [EV6A-EL, EV6AX-EL])
2024 CX-30 (AUTOMATIC TRANSAXLE FLUID (ATF) REPLACEMENT [EV6A-EL, EV6AX-EL])

NOTE: For 2023-2024 Mazda3 and CX-30 and 2024 CX-5, ATF A7 is used. Verify according to the designation on the A/
T dipstick.
8. Perform Initial Learning according to the instructions on MGSS.
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2018-2021 Mazda6 (INITIAL LEARNING [FW6A-EL])
2017-2020 CX-5 (INITIAL LEARNING [FW6A-EL, FW6AX-EL])
2021-2024 CX-5 (INITIAL LEARNING [FW6A-EL, FW6AX-EL])
2019-2023 Mazda3 (INITIAL LEARNING [EV6A-EL, EV6AX-EL])
2024 Mazda3 (INITIAL LEARNING [EV6A-EL, EV6AX-EL])
2020-2023 CX-30 (INITIAL LEARNING [EV6A-EL, EV6AX-EL])
2024 CX30 (INITIAL LEARNING [EV6AX-EL])

9. Drive the vehicle at 20 mph for 3 minutes to agitate the ATF in the torque converter, oil passage, and differential
chamber that does not come out of the oil pan drain to evenly mix old and new ATF.
• If actual driving is difficult, perform the drive with the vehicle lifted up on a 2-post lift and drive at 20 mph for 3
minutes.
NOTE: In the case of a 4WD vehicle, warning lights may turn on when the vehicle is lifted up and driven, but this
is not a malfunction. The fault code can be cleared after completing the work.
Approximate time: 10 minutes for initial learning (step 8) and 3 minutes for actual driving (step 9).
10. Repeat steps 7 to 9 one more time.
NOTE:
• ATF replacement is performed 3 times in total, once at A/T installation and 2 more drain and refills.
• Initial Learning is performed 3 times in total, once at A/T installation and 2 more times after the drain and refill.
• Make sure to dispose of/recycle the used fluid in accordance with federal and local guidelines.
11. Verify the repair by checking if the chirp noise has disappeared.
• If the chirp noise occurs again, contact the Technical Hotline.

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PARTS INFORMATION
NOTE:
• IMPORTANT: The parts to complete a torque converter repair are available on the Limited Parts Order screen in
eMDCS.
• MNAO is in the process of increasing the PDC torque converter supply and normal ordering will be available when
MNAO has sufficient supply.
• Contact the DAG to place orders for additional torque converter repairs.
• DO NOT contact Hotline for MASH authorization for torque converters.
CONVERTER,TORQUE
Part Number

Description

Q'ty

Notes

FZC1-19-100A

CONVERTER, TORQUE

1

For FZ ATF

FZC6-19-100

CONVERTER, TORQUE

1

For A7 ATF

Part Number

Description

Q'ty

Notes

B455-32-099B

BOLT, SHAFT

1

Joint Bolt A (Lower), Interme
diate shaft

PE13-15-296

CONNECTOR

1

for AT Oil Cooler Hose

T060-26-169A

PIN, SNAP

2

for Tie-rod End

D651-33-042A

NUT

2

for Drive Shaft

H010-25-421A

CLIP

1

for Drive Shaft

99564-1400

GASKET

1

for ATF Drain Plug

-

GREASE

1

for Steering Knuckle

Replacement Parts
Mazda6

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CX-5
Part Number

Description

Q'ty

Notes

B455-32-099B

BOLT, SHAFT

1

Joint Bolt A (Lower), Interme
diate shaft

PE13-15-296

CONNECTOR

1

for AT Oil cooler hose

T060-26-169A

PIN, SNAP

2

for Tie-rod end

D651-33-042A

NUT

2

for Drive Shaft

H010-25-421A

CLIP

1

for Drive Shaft

PY01-13-460

GASKET

1

for Exhaust Manifold [4WD]

PE23-40-305

GASKET

1

for TWC [4WD]

99946-1000

NUT

2

for TWC [4WD]

99564-1400

GASKET

1

for ATF Drain Plug

-

GREASE

1

for Steering Knuckle

Part Number

Description

Q'ty

Notes

B455-32-099B

BOLT, SHAFT

1

Joint Bolt A (Lower), Interme
diate shaft

PE13-15-296

CONNECTOR

1

for AT Oil cooler hose

T060-26-169A

PIN, SNAP

2

for Tie-rod end

D651-33-042A

NUT

2

for Drive Shaft

H010-25-421A

CLIP

1

for Drive Shaft

PY01-13-460

GASKET

1

for Exhaust Manifold [4WD]

PE23-40-305

GASKET

1

for TWC [4WD]

99946-1000

NUT

2

for TWC [4WD]

99564-1400

GASKET

1

for ATF Drain Plug

-

GREASE

1

for Steering Knuckle

Mazda3 and CX-30

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ATF and Engine Coolant
Part Number

Description

Q'ty

Notes

0000-FZ-113E-01

ATF FZ

-

Actual amount
0.6 qt)

10 L (US 1

0000-A7-115-QT

ATF A7

-

Actual amount
0.6 qt)

10 L (US 1

5555-CL-002

MAZDA COOLANT FL22

-

Actual amount
.1 qt)

2 L (US 2

WARRANTY INFORMATION
NOTE:
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This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s Powertrain Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Submit Warranty Claims directly to Warranty. DO NOT submit to Technical Hotline.

Warranty Type

A

Symptom Code

82

Damage Code

9W

Part Number Main Cause

****-19-100

Quantity

Operation Number / Labor Hours:

1
XXWGCARX / 7.3 Hrs (Mazda6)
XXWGCARX / 7.7 Hrs (CX-5 2WD)
XXWGCBRX / 10.0 Hrs (CX-5 4WD)
XXWGCARX / 7.5 Hrs (Mazda3 and CX-30 2WD)
XXWGCBRX / 9.7 Hrs (Mazda3 and CX-30 4WD)

NOTE:
• Claim Replacement Parts, ATF and Engine Coolant as related parts.
• Labor hours include time for a front wheel alignment check and adjustment.

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