•

Click on “Extract All Files”

•

The screen below will appear to set a destination for the extracted file.

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Bulletin Number: WRH-20R; Revised: 11/13/23

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•

Double-click on the required folder (for this example, select the file entitled
“Version4(RC2011dash)_F11GHM042-380(High)”)

•

This will display all 4 (four) files inside the folder

•

Select and copy all 4 (four) files then paste (or click / drag) them into the “clean” USB flash drive
as listed (Removable Disk) in the directory.

•

To avoid confusion, use a permanent marker to label the flash drive with the file contents (e.g.
MID Denso CP1, HIGH Denso CP1 or HIGH Denso CP1 WRH-20).

•

Go to STEP 6:

Follow “B” below when using the files sent directly to the SDS notebook from Nuspire.
B:

•

Go to My Documents on the GUI screen click on the folder “Denso CP1 Audio-Navi Update
Files” to display the list of available update files shown below. IMPORTANT: Always confirm
there are two folders as shown below, “2020” and “2021”. If not, the SDS notebook hasn’t been
updated with the latest release. Please contact Nuspire to request they resend the update.

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Bulletin Number: WRH-20R; Revised: 11/13/23

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•

Double-click on the required folder (for this example, select the file entitled “HIGH”) and the
update file will display as shown below.

•

Select all 4 files and either copy / paste or click / drag them to the USB flash drive.

CAUTION: NEVER change the file names.
•

Once all files have been loaded onto the USB flash drive, right click on the drive and select
“Eject”.

•

Remove the USB flash drive after the prompt appears that says, “Safe to Remove Hardware”.

•

Mark the USB to indicate the head unit it will update (MID Denso CP1 WRH in this example).

•

Repeat the above steps to create the MID Denso CP1 WRH or HIGH Denso CP1 WRH USB flash
drives as needed using a separate USB drive for each update folder.

•

Proceed to STEP 6 below.

STEP 6:
Perform the software update.
CAUTIONS:
•

NEVER attempt to install the software immediately following an exchange module installation.
Let the system restart first and operate for 20 minutes.

•

NEVER attempt to install the software a second time for 30 minutes following a previously
unsuccessful software installation.

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Bulletin Number: WRH-20R; Revised: 11/13/23

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•

NEVER attempt to install the software for at least 30 minutes after completing a FOTA update.
6a) Perform the update in a well-ventilated location if updating
with the engine running OR with the ignition ON and the
DCA battery charger connected in Power Supply mode.
6b) PRESS and HOLD the RIGHT-side temperature control buttons
(both up and down), press the Tune / Scroll knob 6 times then
release all to display the Dealership Mode Menu.

6c) Select Software Update from the Dealership Mode menu.

IMPORTANT NOTE: On a RARE occasion, the message “Software update setup is initializing…”
may be displayed. Should this occur, proceed to “Appendix A” at the end of this bulletin for further
instruction. For critical Service Bulletin helpful tips to prevent unnecessary hardware replacement,
follow the link to an important Subarunet message: https://www.subarunet.com/home/ home.html#/
Announcement/83194.

6d) The screen shown here will be displayed.

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6e) Insert the H/U reprogramming USB into the USB port. When the update screen appears,
confirm the message on it and if no concerns, press OK.

NOTE: If after plugging in the USB, the screen displays a Software Loading Unsuccessful message,
confirm the USB device has been properly formatted and the software on the device matches the H/U
being reprogrammed (example: MID software is being used to update a MID H/U).

6f) The screen below will be displayed. NOTE: The actual software version displayed will be
different from the EXAMPLE picture shown below.

See the
IMPORTANT:
message below.

IMPORTANT: The example above identifies the head unit model and the last 6 digits signify the
software version number. Examples:
• F11GHMxxx-xxx (HIGH model software)
• F11GMMxxx-xxx (MID model software)
Software Version Table
Bulletin Number: WRH-20R; Revised: 11/13/23

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CRITICAL STEP
Confirm the MSOC Available
Version listed here matches with
what is shown on the CID.
This is One Possible Example for High
Model

MSOC
Current Version : F11GHM020-501
Available Version : F11GHM042-380

If it does not match the Available
Version shown on the CID Screen
STOP and load the correct file to
the USB Drive.

02.26.08

•

Press OK to start the software update.

6g) Once the update begins, the screen below will be displayed with a progress bar. It takes
about 15 to 20 minutes for the update to complete.
VERY IMPORTANT: NEVER turn the ignition OFF or ON while the software update is in process.
To avoid any concerns with battery condition during programming, always perform the update with
either the engine running (outside or with exhaust hose attached) or with the DCA charger attached
and in power supply mode.

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6h) When the update is complete, the screen below will be displayed (the actual software version
number will be different).

IMPORTANT NOTE: On rare occasions a “Software Update Incomplete” message may appear
in this step which occurs due to a bug in the software update procedure. DO NOT attempt to install
the update again, proceed to 6i) below to confirm the software version has been updated to the latest
version.
6i) Select OK in the screen above then remove the H/U reprogramming USB from the USB port.
6j) Turn the ignition OFF, open the driver’s door then close the driver’s door.
6k) Wait for at least 3 minutes, then turn the ignition ON.
6l) Access Dealership Mode following steps provided in 6b above and confirm the software
update completed successfully using the table below:
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Bulletin Number: WRH-20R; Revised: 11/13/23

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2020MY Version Table

02.26.08

•

Confirm and record the software version number installed on the RO.

6m) Turn the ignition OFF, open the driver’s door then close the driver’s door to complete the
update procedure.
VERY IMPORTANT: After the CCM reprogramming procedure is complete, ALWAYS confirm
proper back-up camera operation before releasing the vehicle.

SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support. Additional labels are available through
normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20
labels.

WRH-20

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CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Labor Description

Labor
Operation #

Labor
Time

WRH-20- SOFTWARE VERSION CHECK ONLY

A131-128

0.2

WRH-20- CCM REPLACEMENT (An additional 0.2 allowance
has been set up in system for Retailers when satellite (SXM)
reactivation is required.)

A131-631

0.6

WRH-20- SOFTWARE UPDATE / REPROGRAMMING

A131-108

0.6

Fail Code

WRH-20

A ONE-TIME charge of $30.00 can be claimed in sublet to cover the cost of the USB flash drives.
IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

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Bulletin Number: WRH-20R; Revised: 11/13/23

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30

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URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN identified in the
address section printed below
Subaru Safety Recall WRH-20
NHTSA ID 20V-766
January 2021

Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain
2020 model year Legacy and Outback vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
REASON FOR THIS RECALL
A firmware-over-the-air (FOTA) update to the Cockpit Control Module (CCM) software in your vehicle may have
timed out during the update. A timeout during the data writing sequence could cause the data to become corrupted, and if corrupted, may result in the Center Information Display (CID) going blank.
The failure to display the rearview image in the timing specified and/or periodic loss of rearview image creates a
noncompliance with the requirements of FMVSS 111 – Rear Visibility, increasing the risk of a crash.
WHAT SUBARU WILL DO
Subaru will reprogram the CCM software in your vehicle at no charge to you. If the CID is not properly displaying, the CCM will be replaced with an improved part at no charge to you.
WHAT YOU SHOULD DO
Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, free
of charge.
Until this repair is performed, please use caution when driving in reverse if the rearview image is not displayed.
You should always check the rear view and the surrounding area by turning your head rearward and/or using
the mirrors and move backward at a slow speed.
HOW LONG WILL THE REPAIR TAKE?
The actual time to reprogram the CCM software is less than 40 minutes. However, it may be necessary to leave
your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer
flexibility in scheduling. If the CID is not properly displaying, a CCM will need to be ordered by your retailer. For
your convenience, your retailer may provide you with a loaner or rental vehicle, at no cost to you.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations
require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links” menu.

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IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this coverage, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge
for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at
the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRH-20 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will
attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this
process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wrh20.service-campaign.com.
If you need additional assistance, please contact us directly:
• By e-mail: Go to www.subaru.com and select “Contact Us”
• By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
• By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/
subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of
charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy
your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this
action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.

A subsidiary of SUBARU CORPORATION
Bulletin Number: WRH-20R; Revised: 11/13/23

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