NHTSA ID Number: 10246097
Manufacturer Communication Number: 15-261-20R
TSB/Document Date: 2023-12-05
Summary
The following information announces reprogramming file availability and provides a software update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head units utilized in the models listed.
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
- Advanced VCI Box, Industry-leading J2534 Pass-Thru...
- High-Speed OEM-Level Diagnostics & Programming: Unlock true...
- Coverage for 17 Car Brands & Ultra Reliability: Works...
- User-Friendly RLink Platform & Expert Support: TOPDON’s...
- 6.6 ft USB-C Cable & Portable Storage Case: The RLink J...
This product presentation was made with AAWP plugin.
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 15-261-20R
Replacement Service Bulletin Number:
MFR Communication Date: 2023-11-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
q
CLAIMS PERSONNEL
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
q
© 2020 Subaru
of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
2020-22MY Legacy and Outback Models
NUMBER: 15-261-20R
SUBJECT:
Reprogramming File Availability for Optimization
DATE: 03/10/20
of Gen 4 Denso CP1 Infotainment Systems
REVISED: 11/10/23
INTRODUCTION:
The following information announces reprogramming file availability and provides a software
update installation procedure to optimize the new Gen 4 Denso CP1 Audio and Navigation head
units utilized in the models listed above. As in previous models, the procedure will involve either
downloading the software update files from Subarunet or using those sent directly from Nuspire to
the SDS Notebook and transferring them onto a USB flash drive for head unit installation.
It is VERY IMPORTANT to read and understand this information completely before proceeding.
CAUTION: VEHICLE SERVICE PERFORMED BY UNTRAINED PERSONAL COULD RESULT
IN THE EQUIPMENT DAMAGE OR EVEN SERIOUS INJURY.
Service Bulletin is intended for use by trained technicians ONLY. It informs technicians of
conditions, which may occur in some vehicles or provides information, which could assist with
proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety
instructions, and know-how to do the job correctly and safely.
A time line chart along with a complete list of all the conditions addressed and enhancements
included in this and previous Denso software updates are provided in “Appendix D” and
“Appendix E” located at the end of this bulletin.
IMPORTANT NOTE: For 2020-22MY the update contains four (5) files. When performing
an update, the USB must contain the matching number of files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
NEW: Be aware that Wilderness Edition has a separate and unique update version. Never
attempt to put a Wilderness edition update in an Outback or an Outback update in a
Wilderness edition.
Continued...
Bulletin Number: 15-261-20R; Revised: 11/10/23
Page 1 of 62
PART INFORMATION:
NOTE: High Level unit is equipped with Navigation option
(Map icon on Home screen)
ATTENTION
11.6-Inch Display, Mid and High Level Units
The software in the STARLINK Multimedia system on this vehicle has been recently updated. The
current “STARLINK® Multimedia Owners Manual” and the “Getting Started Guide” in the vehicle, may
not reflect the latest changes in features and functionality of the STARLINK® Multimedia system.
®
Subaru of America will have an updated electronic supplement to your “STARLINK® Multimedia
manual” and “Getting Started Guide” available on-line as of June 30th.
You can download the electronic supplements by visiting us at:
https://www.subaru.com/owners/index.html
You can also request a printed copy of the supplements by writing us at:
https://www.subaru.com/customer-support.html
Also, you can contact us at 1-800-SUBARU3 (1-800-782-2783)
Dual 7.0-Inch Display, Base Level Unit
Materials Required:
An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update
procedure. The device should be dedicated to storing and transferring these updating files only. It
must be a minimum of 16GB or more in size and contain a NTFS file format before downloading the
update files onto it. Be sure to locate and re-format any existing USB drives used for updating audio
units. They must be fully cleared before adding these new update files to them.
MSA5M2001C
IMPORTANT NOTES:
•
NEVER change the update file names after downloading them.
•
NEVER save any other files on the same flash drive.
There are various types of USB flash drive available from many suppliers. If the head unit does NOT
recognize the USB drive during the reprogramming process due to Controller IC type of USB drive
or Compatibility with the head unit, confirm the flash drive format is NTFS. The flash drive must be
formatted for NTFS. If a recognition problem persists, use a USB flash drive from another
manufacturer.
•
Kingston®:
DataTraveler G3 Series DataTraveler 100 G3 DT100G3
DataTraveler SE9 Series DataTraveler SE9 G2 3.0 DTSE9G2
Digital Data Traveler 3.0 USB Flash Drive - Violet DTIG4
•
SanDisk®:
Ultra Series SDCZ48-064G-J57
Cruzer Blade Series
Cruzer Glide Series CZ60 SDCZ60-064G-B35
Continued...
Bulletin Number: 15-261-20R; Revised: 11/10/23
Page 2 of 62
•
Transcend®:
JetFlash 790 Series TS64GJF790KBE
•
PNY®:
Retract USB 3.0 Flash Drive, black (P-FD64GTRTC-GE)
•
Silicon Power®:
2 Pack USB 3.0/3.1 Gen1 USB Flash Drive Blaze B02
IMPORTANT NOTE: For 2020-22MY the update contains four (5) files. When performing
an update, the USB must contain the matching number of files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
NEW: Be aware that Wilderness Edition has a separate and unique update version. Never
attempt to put a Wilderness edition update in an Outback or an Outback update in a
Wilderness edition.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
STEP 1- VERY IMPORTANT: Before proceeding with the software updating procedure, the
currently installed software version ID MUST be confirmed by following the steps below:
1a) After starting the engine and system boot-up completes, from the HOME screen, touch the
Settings button.
Continued...
Bulletin Number: 15-261-20R; Revised: 11/10/23
Page 3 of 62
1b) Press the General button. Use the down arrow to scroll to System Information then press to
display the System Information / Version information.
The examples below identify the head unit model and the last 6 digits signify the software version
number. Examples:
•
F11GHMxxx-xxx (High model software)
•
F11GMMxxx-xxx (Mid model software)
•
F11GBMxxx-xxx (Base model software)
If on a Legacy and Outback, the software version number
20MY Model
F11GHMxxx-xxx(High model software)
F11GMMxxx-xxx(Mid model software)
F11GBMxxx-xxx(Base model software)
21MY Model
F31BHMxxx-xxx(High model software)
F31BMMxxx-xxx(Mid model software)
F31BBMxxx-xxx(Base model software)
22MY Model
FB1SHMxxx-xxx(High model software)
FB1SMMxxx-xxx(Mid model software)
FB1SBMxxx-xxx(Base model software)
WILDERNESS
F51XHMxxx-xxx(High model software)
WILDERNESS
F51XMMxxx-xxx(Mid model software)
Continued...
Bulletin Number: 15-261-20R; Revised: 11/10/23
Page 4 of 62
MY
20MY
21MY
Carline
Trim/Grade
Older Software Versions
Latest Software Version
BASE
020-501
020-502
021-503
022-504
032-280
072-582
112-680
122-780
132-880
142-980
153-080
MID
020-501
020-502
021-503
022-504
032-280
072-582
112-680
122-780
122-370
122-570
122-670
132-880
142-980
153-080
HIGH
020-501
020-502
021-503
022-504
032-280
072-582
112-680
122-780
122-370
122-570
122-670
132-880
142-980
153-080
BASE
008-500
030-880
071-182
111-280
121-380
131-480
141-580
151-680
MID
008-500
030-880
071-182
111-280
121-380
120-970
121-170
121-270
131-480
141-580
151-680
HIGH
008-500
030-880
071-182
111-280
121-380
120-970
121-170
121-270
131-480
141-580
151-680
Outback/
Legacy
Outback/
Legacy
Continued...
Bulletin Number: 15-261-20R; Revised: 11/10/23
Page 5 of 62
MY
22MY
22MY
Wilderness
Carline
Trim/Grade
Older Software Versions
Latest Software Version
BASE
060-781
070-882
110-980
121-380
131-180
141-280
151-380
MID
060-781
070-882
110-980
121-080
120-770
120-870
120-970
131-180
141-280
151-380
HIGH
060-781
070-882
110-980
121-080
120-770
120-870
120-970
131-180
141-280
151-380
MID
060-981
071-082
111-180
121-280
120-970
121-070
121-170
131-380
141-480
151-580
HIGH
060-981
071-082
111-180
121-280
120-970
121-070
121-170
131-380
141-480
151-580
Outback/
Legacy
Outback
If the software version number matches “Older Software Versions” proceed to STEP 2 below. If the
software version is “Latest Software Version” as the unit already has the latest software
version installed. Proceed to the WARRANTY / CLAIM INFORMATION section of the TSB and
process a claim for Version Check Only.
STEP 2- Prepare the USB:
CAUTION: Do not use any USB flash drive which utilizes file organizing software or an operating
system.
Continued...
Bulletin Number: 15-261-20R; Revised: 11/10/23
Page 6 of 62
VERY IMPORTANT: Before attempting to download any data files, confirm the PC and flash drive
being used is not infected with any virus. The flash drive MUST be formatted for NTFS.
•
Make sure the USB flash drive contains no other files.
•
Right click on the corresponding “Removable Disk”.
•
Select “Format”.
•
From the File System drop-down menu, select “NTFS”
•
Check the “Quick Format” box (if not already done).
•
Click on “Start” to format the USB flash drive.
STEP 3- Download the Update Files to the USB:
The files are available for download on Subarunet (see “A” below).
The applicable reprogramming files have also been sent directly to retailers by Nuspire in the same
way a Select Monitor Update would be pushed out. (see “B” below).
Follow “A” when using files downloaded from Subarunet.
Follow “B” when using the files sent directly to the SDS notebook from Nuspire.
“A” When using update files downloaded from Subarunet:
A
Click Here to Access the Downloads
for Audio/Navigation
Information on Subarunet
IMPORTANT: Files downloaded from Subarunet will be .zip files and must be unzipped before they
can be used. Using the normal audio / navigation system file update download procedure: Go to
Subarunet, select Service Operations and Technical>>Forms/Downloads>>Gen 4/Denso for Audio/
Navi then click on the applicable Hyperlink to download the file(s) to your SDS Notebook or PC:
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2020MY Legacy / Outback:
BASE-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-November 2023
MID-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-November 2023
HIGH-20-Legacy-Outback-Denso-CP1 AUDIO UPDATE-November 2023
Continued...
Bulletin Number: 15-261-20R; Revised: 11/10/23
Page 7 of 62
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2021MY Legacy / Outback:
BASE-21-Legacy-Outback-Denso-CP1 AUDIO UPDATE-November 2023
MID-21-Legacy-Outback-Denso-CP1 AUDIO UPDATE-November 2023
HIGH-21-Legacy-Outback-Denso-CP1 AUDIO UPDATE-November 2023
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2022MY Legacy / Outback:
BASE-22-Legacy-Outback-Denso-CP1 AUDIO UPDATE-November 2023
MID-22-Legacy-Outback-Denso-CP1 AUDIO UPDATE-November 2023
HIGH-22-Legacy-Outback-Denso-CP1 AUDIO UPDATE-November 2023
Updates for Gen 4.0 Denso Audio and Navigation Head Units - 2022MY Outback Wilderness:
MID-22-Outback Wilderness-Denso-CP1 AUDIO UPDATE-November 2023
HIGH-22-Outback Wilderness-Denso-CP1 AUDIO UPDATE-November 2023
•
Go to Downloads.
•
CAUTION: After download is complete, NEVER change the file or folder names.
•
Open / display the contents of File folder, for example: “File name TBD”.
•
Click on “Extract All Files”.
•
The screen below will appear to set a destination for the extracted file.
Continued...
Bulletin Number: 15-261-20R; Revised: 11/10/23
Page 8 of 62
•
Double-click on the required folder (for this example, used folder titled “Version7(RC2105)_
F11GHM072-582(High)”).
•
Copy all files then paste (or click / drag) it to the “clean” USB flash drive as listed
(Removable Disk) in the directory.
IMPORTANT NOTE: For 2020-22MY the update contains four (5) files. When performing
an update, the USB must contain the matching number of files and all files must be replaced.
ALWAYS use the latest files together as a set.
NEVER reuse or combine files from a prior update with a newer version.
NEW: Be aware that Wilderness Edition has a separate and unique update version. Never
attempt to put a Wilderness edition update in an Outback or an Outback update in a
Wilderness edition.
•
To avoid confusion, use a permanent marker to label the flash drive with the file contents (e.g.
BASE Denso CP1 2020MY, MID Denso CP1 2020MY or HIGH Denso CP1 2020MY).
•
Go to Step 4.
“B” When using update files sent directly from Nuspire:
•
Go to My Documents on the GUI screen click on the folder “Denso CP1 Audio-Navi Update
Files” to display the list of available update files shown below.
- 💝【Questions? We’re Here Anytime】MK808S is a high-end flagship model that connects via wired OBD2 for faster, more stable, and reliable diagnosis compared to B,.T tools. If you have any questions about setup, activation, features, additional accessories, or update subscriptions, please reach us and we will respond promptly to assist you. It includes 1-Year F.ree Updates (124.5 bucks/year after), and most functions still work after expiration except a few online features. Please note some functions like full TPMS are not supported, reach us for model recommendations.
- 🔥🔥🔥【2026 NEWLY RELEASED BI-DIRECTIONAL CONTROL】As the 2026 upgraded version of MaxiChek MX808 MaxiDiag MD909 Pro MD906 Pro, our Newest MK808S auto diagnostic scanner for all cars inherits the powerful Bi-directional Control which makes it the most cost-effective scanner (without breaking the bank, same as MK900BT MS906 PRO MS906MAX). Active test is widely used on car subsystems to help you check if the car actuators are all in good condition. Such as windows, rear mirrors, sunroof, wipers...
- 【28+ MOST POPULAR RESET SERVICE FOR 150 MAKES】Autel versatile OBDII scanenr MK808S, full level-up of MX808, work as MX900, MK900, MK900-BT, supports 150+ car brands worldwide. Like the OBD2 code reader MaxiCOM MK808BT Pro, MK808S is equipped with 28+ hot services including 0il Reset, SAS Calibration, ABS Bleeding, Battery Registration, etc. MK808S ranks top in professional automotive tablets and keeps updating to support more newer modes from 2025 to 2026.
- 【ALL SYSTEM DIAGNOSTICS, FACTORY-LEVEL SCANNER】The MK808S dealer-level scanner, like Snap-on tools, effectively works all cars for all system diagnostics. It reads/clears codes, displays 5-in-1 Live Data, performs active tests, and special functions for all available modules. With a few clicks, you can easily understand the vehicle's condition. The convenient Wi-Fi printing feature allows you to generate a detailed report, highlighting the exact nature of the problem.
- 【AUT0 SCAN & AUT0V1N, 10X FASTER】How much have you spent on car maintenance? Even a minor issue can take up a significant amount of time. The MK808S is designed to improve your work efficiency. With its Aut0V1N technology, you can check your car's make, model, and year information with just one click. The Aut0Scan feature automatically scans all of the vehicle's modules and detects any fault codes. Check Aut0V1N compatibility by reaching us at 📞1-833-436-5880. Available Mon-Fri, 9 AM-6 PM EST.
- 💯【Conta.ct us for Support Directly】If you met any issues about: Received a registered device/ Language Changing/ Function not Support/ Blueto-oth connector malfunction/ Subscription Renewal, please conta.ct us via 📞autelsupply @outlook. com🛣️, we will provide perfect solution for you. ⚠️Note: Autel MK900BT comes with 1-Year Free Software Update, most features will remain active after update subscription expires. For questions regarding updates or need more useful accessories, please conta.ct us via 📞autelsupply @outlook.com🛣️. 2. If you encounter Blueto-oth adapter VCI150 malfunction, please tell us 📞autelsupply @outlook. com🛣️, we will handle it promptly.
- 🔥🔥🔥【2026 AUTEL FLAGSHIP MK900BT MK900-BT, NEW MODEL OF MK808S MK900 MX900 MK808BT MX808S】2026 newest Autel MK900BT retains all features of MK808S MX900 MX808S MK808Z MK808Z-BT MK808K-BT, while EXTRA added powerful functions (value 2000+ bucks). The Pro-level Autel MK900BT makes a big leaps: 28+➡40+, 50+➡3000+ Active Tests, 2026 NEW✅CAN FD & DOIP protocols ✅Pre&Post diagnostic report ✅WIFI Print ✅Auto VIN&Auto Scan 2.0 ✅Scan VIN/ License ✅Battery Test (Need purcha.se BT506). If found defect or us.ed, please conta-ct 📞autelsupply @outlook. com📞 get perf-ect solut.ion.
- 🚗【3000+ ACTIVE TESTS (50➡3000+), SAME AS MS906 PRO】Differ from MS906BT MS906 MP808 MK808 MX808 MK808BT only 50 tests, Autel scanner MK900BT escaner automotriz professional offers 3000+ active tests, it can send command to ECUs & monitor actuators operation, quickly locating faulty components. Bidirectional scanning takes your diagnostics to the next level with menu lists 3000+ active tests, such as windows, rear mirrors, sunroof, wipers, fuel injector, coolant fans, radiator fan, AC clutch, coolant pump and more. Note: Functions are not available for all vehicles, please send vehicle VIN to us check compatibility.
- 🚗【40+ HOT SERVICES FOR 150 MAKES (28+➡40+)】Full level-up of OBD2 code reader MaxiCOM MK808S MK808 MK808Z MX808 MK808Z-BT with 28 service, Autel scan tool MK900BT/ MK900-BT offers 40+ maintenance service on 150+ brands 10,000 vehicles from 1996-2025-2026. Hottest Services like: Oil Reset, ABS Bleed, SAS Calibration, Injector Coding, SRS, Throttle Reset, Gearbox Reset, Battery Registration etc. Added 12+ advanced resets: rain slash light sensor reset, HVA.C/ SUS calibration etc. Welcome to send Vehicle Make>Model>Year>VIN>Functions you required to 📞autelsupply @ outlook . com📞 check compatibility.
- 🚗【OE ALL SYSTEM DIAGNOSE, AUTO SCAN 2.0: SCAN LICENSE/ AUTO VIN】2026 new release Autel MaxiCOM MK900-BT scan tool embodies all system diagnostic with its 8in display for all vehicles. Like Sna.p-on tools, it can perform ✔Read/Clear Codes✔Displays 5-in-1 Live Data✔Record & Playback Data✔Retrieve Info on all available systems like ABS ECM BCM SRS TCM etc. In addition to Auto VIN technology, Autel MK900BT adds Scan License/ Auto Scan 2.0 to identify vehicle’s VIN/ license, make, year, model, no need manual input; One-click WiFi Printing of Pre&Post comparison diagnostic reports, highlight root causes of problems.
- 【TURN OFF CEL】 This AL319 car scanner diagnostic tool supports Reading and Clearing DTCs, DTC Look Up, displaying Live Data, Freeze Frame & I/M Readiness, view vehicle information, etc., to figure out the root cause of the Check Engine Light (CEL) and turn it off, helping you catch any potential issues early and avoid excessive costs from unnecessary repairs.
- 【EXTENSIVE APPLICATION】 Autel AL319 Compatible with 7 languages (English, French, Spanish, etc.) and various post-1996 OBD II protocol vehicles (Toyota
, Nissan, Honda, Ford, etc.), this OBD II scanner provides accurate and fast diagnosis for worldwide car owners. - 【FOR END USER & DIYERS】 This error code reader AL319 is “plug and play” and comes with an easy interface. Even if you’re not familiar with vehicle repair, you can quickly take control of this obd2 scanner, and get the information you want.
- 【USER-FRIENDLY DESIGN】 This OBD2 scanner and check engine code reader features a patented One-Click I/M Readiness, TFT color display, built-in speaker, LED Indicator etc. The cable is long enough without being too long and getting in the way. No batteries are needed.
- 【HIGH-QUALITY SERVICES】 12 months war.ranty from the date of purchase and lifetime free update are offered by this Automobile OBDII scan tool. Welcome to contact us via Q&A, email, or hotline, and our after-sale-service team for technical support.
This product presentation was made with AAWP plugin.
Last update on 2026-05-12 / Affiliate links / Images from Amazon Product Advertising API