Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: November 13, 2023
UPDATE Safety Recall: WRG-22 Impreza Headlamp Non-Compliance
***PLEASE ENSURE THAT ALL SERVICE AND PARTS PERSONNEL ARE MADE AWARE OF THESE UPDATES***
Phased Final Owner Notification – 2017 model year vehicles
Subaru previously notified all affected vehicle owners of this recall with an interim letter by first class mail on October
11, 2022 advising them they would be re-notified with a follow up letter to schedule an appointment once parts are
available.
Subaru is currently receiving a limited number of parts from the headlamp supplier – 1,080 sets per week – for service
and recall needs combined. To maximize completions of the WRG22 recall while preventing a potential stock-out
situation, Subaru will re-notify affected vehicle owners in small, controlled phases as described below:
•
•
•

Phased re-notification will begin on November 15, 2023 to 5,000 owners of affected 2017 model year vehicles.
The VINs included in the first phased mailing have been randomly selected using a fair-share of affected 2017
model year vehicles in each dealer’s territory.
Subaru will continue to monitor the weekly supply/demand and inventory levels, and keep retailers advised of
the timing of additional phased mailings.

VIN Status
• As phased final owner notification letters are released, the status of the VINs will be updated to ‘Open’ in the
system for the selected vehicles only. This status change will trigger system ‘push’ notifications, such as invehicle notifications, MySubaru alerts, and CareConnect messaging.
•

The current VIN status of ‘Open – Limited Parts Available’ will remain in place for all other 2017 MY vehicles until
those owners are re-notified, to allow for repairs to be performed as those vehicles are presented for other
services. The status of ‘Open – Limited Parts Available’ prevents system ‘push notifications’ mentioned above.

•

The 2018-2019 MY affected VINs will remain in a ‘Open – Remedy Not Yet Available’ status until parts supply is
sufficient.

•

Always confirm the VIN status using the Vehicle Coverage Inquiry function on subarunet.com prior to repair.

•

Subaru will continue to monitor the weekly supply and demand levels, and keep retailers advised of any
changes. Based on the current weekly supply/demand constraints, Subaru is expecting 20+ phased mailings
spread over a 2-3 year period, but the analysis of the first phase will help us refine that estimate in future
communications.

Thank you for your understanding and cooperation as we work through this controlled process. If you have any
questions, please reach out to your DPSM or the PICs.

Background
Subaru of America, Inc. (Subaru) has initiated a new safety recall for certain 2017-2019 model year Impreza vehicles,
which may contain non-compliant headlamp assemblies.
Description of the Defect and Safety Risk
The left front and right front halogen headlamp assemblies, containing the side reflex reflector and low beam reflector,
may not fully meet requirements set forth in FMVSS No. 108 – Lamps, Reflective Devices, and Associated Equipment.
At certain viewing angles, the left front and right front side reflex reflectors may not properly provide
reflected light, which may lower the vehicle visibility to other road users, increasing the risk of a crash. Additionally, the
left front halogen low beam reflector may not properly illuminate the roadway for the driver and/or may cause glare for
other road users, increasing the risk of a crash.
Remedy
For all affected vehicles, Subaru dealers will replace the left-hand and right-hand front headlamp assemblies at no cost
to the customer.
Affected Vehicles
A total of 188,397 U.S. Impreza vehicles will be affected by this recall, as listed below:
Model Year
2017-2019

Carline
Impreza

Production Date Range
September 6, 2016 – July 25, 2019

Not all vehicles in the production range listed above are affected by this recall. Coverage status must be confirmed by
using the Vehicle Coverage Inquiry function on subarunet.com prior to repair:
Model Year
2017

2018
2019

VIN status
• ‘Open’ as renotification letters are mailed for those specific VINs
• ‘Open-Limited Parts Available’ for VINs pending re-notification, to allow
for repairs to be performed as those vehicles are presented for other
services
‘Open-Remedy not yet available’
‘Open-Remedy not yet available’

Service, Parts, and Claim Instructions
Subaru is currently receiving a limited number of parts from the headlamp supplier – 1,080 sets per week – for service
and recall needs combined. To maximize completions of the WRG22 recall while preventing a potential stock-out
situation, Subaru will re-notify affected vehicle owners in controlled phases as described earlier in this message.
Remedy parts for this recall must be ordered through PRIME. Please refer to ‘Recalls & Campaigns/PRIME Max
Quantities’ on subarunet for the orderable quantities. For detailed service, parts, and claim instructions, please refer to
the WRG-22 Product Campaign Bulletin on STIS.

Retailer Responsibility
Any vehicles listed in any recall/campaign that are in retailer stock must be:
▪
▪
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Immediately identified
Tagged or otherwise marked to prevent their delivery or use prior to repair
Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin

Once parts are available, retailers are to promptly perform the applicable service procedures, to correct all affected
vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory
necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.