Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

November 9, 2023

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 23B17 – Supplement #1
Certain 2022 Model Year Mustang GT 500 and 2023 F-150 Raptor R Vehicles
Engine Front Cover and Valve Cover Replacement

REF:

Customer Satisfaction Program 23B17
Dated September 20, 2023

New! REASON FOR THIS SUPPLEMENT
• Claims Preparation and Submission: Corrected customer concern and condition codes.
• Parts Requirements/Ordering Information: Oil and filter added to parts list.
• Technical Instructions: Updates which include RTV sealant removal procedure and sealant
application to oil pan to front cover joints.
PROGRAM TERMS
This program will be in effect through September 30, 2024, there is no mileage limit for this program.
AFFECTED VEHICLES
Model
Vehicle
Year
Mustang GT 500
2022
F-150 Raptor R

2023

Assembly Plant

Build Dates

Flat Rock

September 27, 2022, through November 4, 2022

Dearborn

September 21, 2022, through February 13, 2023

US population of affected vehicles: 2,155. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
Note: The following Special Service Message (SSM) includes some component replacements as
contained in this FSA:
• SSM 51811
Therefore, reuse the valve covers and replace valve cover gaskets if SSM 51811 has been
performed. The valve covers have been replaced per SSM 51811 and do not need to be replaced
again.
REASON FOR THIS PROGRAM
Some of the affected vehicles may exhibit an engine front cover oil leak caused by excessive
movement of the front crankshaft front main seal and a valve cover leak caused by a loose spark plug
seal.

 Copyright 2023 Ford Motor Company

SERVICE ACTION
Dealers are to replace the engine front cover and valve covers. This repair must be performed on all
affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 2, 2023. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pickup and Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

Administrative Information
Page 1 of 3
Customer Satisfaction Program 23B17 – Supplement #1

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on September 20, 2023
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September
20, 2023, Owner names and addresses will be available by October 20, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS that are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded/salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 3 days for a rental vehicle. Follow Extended Service Plan (ESP)
guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the
dealership for part replacement. Prior approval for more than 3 rental day(s) is required from the
SSSC via the SSSC Web Contact Site.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 2 of 3
Customer Satisfaction Program 23B17 – Supplement #1
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 3 of 3
Customer Satisfaction Program 23B17 – Supplement #1
New! CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 23B17
 Customer Concern Code (CCC): L65 Engine Leaks Oil
 Condition Code (CC): D8 Failed Gasket/Seal
 Causal Part Number: 6019, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in the
Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code
RENTAL.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers are authorized to claim one-half labor hour per repair for vehicle pickup and delivery services.
 Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order
documentation.
• Additional parts not listed in the parts section: Additional parts such as engine oil and
coolant may be submitted on the same repair line on which the FSA is claimed.
o Program Code: 23B17
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $100

 Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 3
Customer Satisfaction Program 23B17 – Supplement #1
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Replace the engine front cover and valve covers – F-150
Raptor R

23B17B

7.6 Hours

Replace the engine front cover and valve covers – Mustang
GT 500 without Track Pack

23B17C

8.1 Hours

Replace the engine front cover and valve covers – Mustang
GT 500 with Track Pack

23B17D

8.5 Hours

Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.

23B17PP

0.5 Hours

New! PARTS REQUIREMENTS / ORDERING INFORMATION
Order
Quantity

Claim
Quantity

Harmonic Balancer Bolt

1

1

KR3Z-6700-B

Crankshaft Front Main Seal

1

1

AC3Z-8527-A

Heater Outlet O-Ring

1

1

KR3Z-6582-G

Valve Cover – RH Note: Do not replace if SSM 51811
already performed

1

1

KR3Z-6582-E

Valve Cover – LH Note: Do not replace if SSM 51811
already performed

1

1

F1VY-8507-A

Water Pump O-Ring

1

1

KR3Z-6019-A

Front Cover - GT 500 only

1

1

NR7Z-6019-A

Front Cover – Raptor R only

1

1

FL-500S

Oil Filter – Raptor R only

1

1

FL-2087

Oil Filter – GT 500 only

1

1

XO-5W50-QGT

Oil 5W-50 – 12 qts per order quantity – 11.5 qt engine
capacity

1

1

Part Number

Description

AL3Z-6A340-A

 Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 3
Customer Satisfaction Program 23B17 – Supplement #1

Part Number

Description
Note: Replace the following components only if oilsaturated

NR7Z-8620-B

Order
Quantity

Claim
Quantity

Accessory Drive Belt – Raptor only

1

1

NR7Z-8620-A

Supercharger Drive Belt - Raptor

1

1

KR3Z-8620-B

Accessory Drive Belt - GT 500

1

1

KR3Z-8620-A

Supercharger Drive Belt - GT 500

1

1

Part Number

Description
Note: Replace the following components only if the
valve covers have been replaced previously per SSM
51811

Order
Quantity

Claim
Quantity

KR3Z-6584-B

Valve Cover Gasket - RH

1

1

KR3Z-6584-A

Valve Cover Gasket - LH

1

1

DEALER PRICE
For the latest prices, refer to DOES II.
ESSENTIAL SPECIAL SERVICE TOOLS
If you do not have the special tools referenced in the workshop manual to perform the FSA repair,
please contact 1-800 ROTUNDA and choose option 3 to place an order.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from the Ford Customer Service
Division by Policy Procedure Bulletin 4000.

 Copyright 2023 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 3 of 3
Customer Satisfaction Program 23B17 – Supplement #1
REPLACED FSA PARTS INSPECTION AND SIGNED OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand-signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
•

 Copyright 2023 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17-S1

CERTAIN 2023 MODEL YEAR F-150 RAPTOR R AND MUSTANG GT 500
VEHICLES EQUIPPED WITH A 5.2L 32V TI-VCT SUPERCHARGED ENGINE—
ENGINE FRONT COVER AND CAM COVER REPLACEMENT
NOTICE: This procedure is different from the Workshop Manual (WSM) and it is not necessary to
remove the engine oil pan. Follow technical instructions carefully.
NOTE: For F-150 Raptor R service procedure see below.
NOTE: For Mustang GT 500 service procedure proceed to Page 19.

F-150 RAPTOR R SERVICE PROCEDURE
NOTICE: During engine repair procedures, cleanliness is extremely important. Any foreign
material, including any material created while cleaning gasket surfaces, that enters
the oil passages, coolant passages or the oil pan, can cause engine failure.
1. Release the fuel system pressure. Follow the Workshop Manual (WSM) procedures in
Section 310-00F.
2. Disconnect the battery ground cable. Follow the WSM procedures in Section 414-01.
3. Drain the engine cooling system. Follow the WSM procedures in Section 303-03F.
4. Remove the Degas Bottle. Follow the WSM procedures in Section 303-03F.
5. Remove the Air Cleaner. Follow the WSM procedures in Section 303-12F.
6. Remove the Right Hand (RH) valve cover. Follow the WSM procedures in Section 303-01F.
7. Remove the Left Hand (LH) valve cover. Follow the WSM procedures in Section 303-01F.
8. Remove the Coolant Pump. Follow the WSM procedures in Section 303-03F.
9. Remove the Supercharger Belt Tensioner. Follow the WSM procedures in Section 303-05F.
10. Remove the Supercharger Belt Idler Pulleys. Follow the WSM procedures in Section 303-05F.
11. Remove the Accessory Drive Belt Tensioner. Follow the WSM procedures in Section 303-05F.
12. Remove the Crankshaft Front Seal. Follow the WSM procedures in Section 303-01F.
13. Drain the engine oil. Remove and discard the engine oil filter. Follow the WSM procedures in
Section 303-01E.

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023

TECHNICAL INSTRUCTIONS
PAGE 2 OF 28
CUSTOMER SATISFACTION PROGRAM 23B17-S1

14. Remove the transmission cooler tube bracket nut. See Figure 1.

23121C

FIGURE 1
15. Detach the transmission cooler tube retainer. See Figure 2.

STUD FOR
MISSING NUT
STUD FOR
23121D
MISSING
NUT

FIGURE 2

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121