Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

November 08, 2023

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Component Installation Program 22G01 – Supplement #2
Certain 2022 Model Year Explorer Vehicles
Rear Climate Control Module Retrofit

REF:

Component Installation Program 22G01 – Supplement #1
Dated: April 25, 2023

New! REASON FOR THIS SUPPLEMENT
• Affected Vehicles:
o Police Interceptor Utility is now shown separately
o Certain non-applicable vehicles were removed from the population
• Service Action: Added Police specific instruction
• Owner Notification Mailing Schedule: Update to owner letter mailing date
• Mobile Repair:
o Explorer: Clarification that Mobile Repairs for this FSA are for participating Remote
Experience dealers only
o Police Interceptor Utility: Not a mobile service repair
o Mobile Service Repair Assessment is now given as an attachment
• FSA VIN Lists Activation: release date updated with part availability
• Pick Up and Delivery: Clarification that Pick Up and Delivery (PDL) for this FSA is for
participating Remote Experience dealers only.
• Claims Preparation and Submission: Clarified terms for PDL and mobile repairs
• Labor Allowances: Update to include Police vehicles with separate labor code
• Parts Requirements:
o Open Order on all parts
o Clarification that Police Interceptor Utility use the same part number as Explorer
• Replaced FSA Parts Inspection and Sign Off: Added detail for the Immediate Scrap List
PROGRAM TERMS
This program will be in effect through November 30, 2025. There is no mileage limit for this program.
New! AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Explorer
Police
Interceptor
Utility

Build Dates
November 23, 2021 through November 30, 2022

2022

Chicago

January 14, 2022 through November 26, 2022

 Copyright 2023 Ford Motor Company

New! AFFECTED VEHICLES (continued)
NOTE: NO additional VINs were added to this Field Service Action (FSA) population. Police VINs
were already included. However, certain non-applicable vehicles were removed from the population.
US population of affected vehicles: 112,844. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit, if
required. See the EXCESS STOCK RETURN details in Attachment II for more information.
REASON FOR THIS PROGRAM
In all of the affected vehicles, a global supply shortage of semiconductor chips caused unavailability of
the rear heating, ventilation and air conditioning control (RHVAC) module for certain vehicles.
These vehicles will have a blank plate instead of a RHVAC module and will not have the ability to
control the rear HVAC system from the second row. However, customers will still be able to control
the rear HVAC system from the primary first row controls.
Some vehicles are equipped with second-row heated seats but lack a button to operate the secondrow heated seats. The RHVAC module, as installed under this program, also contains the buttons for
the second-row heated seats for applicable vehicles.
New! SERVICE ACTION
Explorer: Dealers are to remove and replace the current blank plate on the back of the center
console with the RHVAC module.
Police Interceptor Utility: Dealers are to remove and replace the current blank plate on the front
lower trim panel with the RHVAC module. Note, it may be necessary to remove and re-install police
specific equipment in the center console area for this repair.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
New! OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 27, 2023. Per customer request,
dealers should repair any affected vehicles that arrive at their dealerships, whether or not the
customer has received a letter.
New! ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Owner Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2023 Ford Motor Company

Administrative Information
Page 1 of 3
Component Installation Program 22G01 – Supplement #2
New! MOBILE SERVICE REPAIR ASSESSMENT LEVEL - Participating Dealers
Dealers participating in the Remote Experience Program:
• Explorer vehicles (RHVAC on rear of console) have the following assessment level:
- Light Mobile Service
• Police Interceptor Utility vehicles have the following assessment level because of the unknown
amount of police specific equipment necessary to remove for access:
- Not a Mobile Service Repair
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Refer to Electronic Field Communication - EFC12071 2023 Remote Experience Program.
OASIS ACTIVATION
OASIS was activated on November 22, 2022.
New! FSA VIN LISTS ACTIVATION
FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on April 25, 2023.
Owner names and addresses will be available by December 15, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 2 of 3
Component Installation Program 22G01 – Supplement #2
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Upon customer request, as parts become available, correct other affected vehicles identified in
OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Vehicles may be sold as built.
• As parts become available, correct all affected units in your new vehicle inventory before
delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory
BRANDED / SALVAGED TITLE VEHICLES
Affected branded /salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
New! PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.

 Copyright 2023 Ford Motor Company

Administrative Information
Page 3 of 3
Component Installation Program 22G01 – Supplement #2
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
New! CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 22G01
 Customer Concern Code (CCC): C20 - Other temperature control troubles
 Condition Code (CC): 39 - Missing Part
 Causal Part Number: 19980, Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
 Refer to Electronic Field Communication - EFC12071 2023 Remote Experience
Program.

 Copyright 2023 Ford Motor Company

Labor and Parts
Page 1 of 2
Component Installation Program 22G01 – Supplement #2
New! LABOR ALLOWANCES
Description
Explorer - Install new rear HVAC module on rear of center
console. Includes time to clear DTCs.
Police Interceptor Utility - Position back floor console
plate, remove/install HVAC trim plate, re-assemble, clear
codes, and check operation.
Claim time for other removal/install of unique police specific
hardware separate (M-Time).

Labor Operation

Labor Time

22G01B

0.3 Hours

22G01D

0.6 Hours

NOTE: Mobile repairs and PDL is for participating dealers only. See Claiming section for details.
New! PARTS REQUIREMENTS / ORDERING INFORMATION
NOTE: All Parts are now available for open order.
NOTE: Police units use the same module part number as Explorer.
NOTE: Order 1 part per vehicle type – with or without heated rear seats to confirm in PTS with VIN.
Part Number

Description

Order
Quantity

Claim
Quantity

LB5Z-19980-H

Rear aux manual climate controls
with heated seats

As
Needed

1

Rear aux manual climate controls
As
1
Needed
without heated seats
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
LB5Z-19980-J

DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.

 Copyright 2023 Ford Motor Company

Labor and Parts
Page 2 of 2
Component Installation Program 22G01 – Supplement #2
New! REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.

This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be