TO: Mercedes-Benz Dealers, General Managers,
Sales Managers, Service Managers, Parts
Managers

FROM: Anthony Washington, Senior Manager,
Regulations and Certifications

Re: Service Campaign Notification
Model Metris, Sprinter
Model Years 2022-2023
Replace Engine Coolant

DATE: October, 2023

IMPORTANT SERVICE CAMPAIGN INFORMATION

Campaign No. :

Campaign Desc. :

2023090008

23P2094109

Replace Engine Coolant

This is to notify you of the Service Campaign to replace the engine coolant in 8 MY22 Metris and 6 MY23 Sprinters vans. All affected
VINs will be flagged as "OPEN" in VMI.

Background
Issue

The engine coolant may not correspond to current production specifications.

What We’re Doing

An authorized Mercedes-Benz dealer will replace the engine coolant in potentially affected
vehicles.

Parts

Parts are available.

Vehicle Model Year(s)
Vehicle Model
Total Vehicles
Dealer Inventory

Vehicles Affected
2022-2023
447 Metris & 907 Sprinter
Vehicle Populations
8 Metris & 6 Sprinter
0

Next Steps/Notes
AOMS/SOMS

Please ensure your dealers have read and understand this notice

While we regret any inconvenience this may cause, MBUSA are determined to maintain a high level of vehicle quality and customer
satisfaction.

Campaign No. 2023090008 October, 2023

TO:

ALL MERCEDES-BENZ CENTERS

SUBJECT:

Model 907 Sprinter Model Year 2023
Model 447 Metris Model Year 2022

Replace Coolant

Mercedes-Benz AG(MBAG) has determined that the engine coolant may not
correspond to current production specifications.
As a precautionary measure, an authorized Mercedes-Benz dealer will replace the
engine coolant in potentially affected vehicles.

Prior to performing this Service Campaign:
•

Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired.

•

Please review the entire Service Campaign bulletin and follow the repair procedure exactly as
described.

Approximately 8 Metris and 6 Sprinter vehicles are affected.

Order No. V-SC-20230090008This bulletin has been created and maintained in accordance with
MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records.

FOR METRIS
Model

447.603 24 as of 179355 up to 184470 with engine 274
with code ZU8 (National version for USA)

Operation no. of the operation texts or standard texts and flat rates
Category Op. no.
Operation text
P
12 1816
Operations: Replace coolant
aDanger

Risk of death caused by vehicle
slipping or toppling off of the lifting
platform.

aWarning

Risk of injury to skin and eyes
suffering scalding from contact
with hot coolantspray. Risk of
poisoning from swallowing
coolant.

Time

Damage Code Codeword

0.8 hrs

20 941 09

23P2094109

AS00.00-Z-0010-01A
Align vehicle between vehicle lift
columns and position the four
support plates at the vehicle lift
support points specified by the
vehicle manufacturer.
AS20.00-Z-0001-01A
Do not open cooling system
unless coolant temperature is
below 90 °C. Open cap slowly and
release the overpressure. Do not
pour coolant into beverage
containers.
Wear protective gloves, protective
clothing and safety glasses.

Notice
Notice

g
1

2
f
g

Notes on coolant
Notes on avoiding damage
through contamination and foreign
objects
Notes on coolant level
Check
Check if vehicle is affected by
measure.

AH20.00-P-2080-01KOA
AH00.00-P-5000-01A
AH20.00-P-1142-01CW
Affected vehicles: Replace coolant SM20.00-S-0013-01AAA
(code:23P2094109,acc.no.:20
941 09)

Replace
Replace coolant.
Drain coolant, fill up and check
cooling system for leaks
Coolant specifications

AR20.00-S-1140E
BB00.40-P-0310-01A
i
Make sure that the mixing ratio of
the coolant is correct.

V-SC-2023090008

1

Parts ordering note
Part no.
A 000 989 18 08
-

2

Designation
Quantity
As Needed
Coolant for topping up (enter the appropriate supplementary code for the fluid
quantity when ordering)
Additional replacement part scopes, small parts and consumable materials required As Needed
for carrying out this service measure must be replaced in accordance with the
information in the repair documents referenced in this document. These must be
determined according to the vehicle identification number (FIN) via the "XENTRY
Parts Information" system and, whilst not listed in the parts ordering note, they are
included in the costing.

V-SC-2023090008

FOR SPRINTER
Model

907
with code ZU8 (National version for USA)

Operation no. of the operation texts or standard texts and flat rates
Category Op. no.
Operation text
L
12 1701
Operations: Replace coolant
aWarning

aCaution

Risk of injury caused by fingers
being jammed or pinched when
removing, installing or aligning
hoods, doors, trunk lid/rear-end
door or sliding roof.
Risk of injury caused by scraping
or cutting body parts on sharp
vehicle parts

Time

Damage Code Codeword

0.8 hrs

20 941 09

23P2094109

No parts of the body or limbs
should be within the operating
area when the components are
moving.

AS00.00-Z-0011-01A

Always wear protective gloves
when working on or near sharp
and non-deburred vehicle parts.

AS00.00-Z-0017-01A

Deburr repair panels.
Notice
g
1

2
f
f
g

Notes on carrying out repair work
in the vehicle interior
Check

AH68.00-D-0001-01KOS

Check whether vehicle is affected
by measure.

Replace
Replace coolant.
Drain/pour in coolant

Model 907 with engine 274

AR20.00-D-1142TSC

Drain/pour in coolant

Model 907 with engine 642, 651

AR20.00-D-1142TSR
BB00.40-P-0310-01A

Coolant specifications

Parts ordering note
Part no.
A 000 989 28 25 14

i
Make sure that the mixing ratio of
the coolant is correct.

Designation
Coolant for topping up (enter the appropriate supplementary code for the fluid
quantity when ordering)

V-SC-2023090008

Quantity
as needed

1