GM Bulletin No.: 12259
Date: January 2013

Service Bulletin

SERVICE UPDATE
SUBJECT:

Service Update for Inventory and Customer Vehicles
Intermittent, Partial, or No Power Glove Box Function
Expires with Base Warranty

MODELS:

2013 Cadillac XTS

This service update includes vehicles in dealer inventory and customer vehicles that
return to the dealership for any reason. This bulletin will expire at the end of the involved
vehicle's New Vehicle Limited Warranty period.
PURPOSE
This bulletin provides a service procedure to inspect the glove box operation on certain 2013
model year Cadillac XTS vehicles. If the glove box is misaligned, has side rib interference, or
cam/cable adjustment issues, it could cause the glove box to not open or release only one side
when the electrical release switch is pushed.
This service procedure should be completed as soon as possible on involved vehicles
currently in dealer inventory and customer vehicles that return to the dealer for any type
of service during the New Vehicle Limited Warranty coverage period.
VEHICLES INVOLVED
All involved vehicles are identified by VIN in the Global Warranty Management System –
Investigate Vehicle History Application. Dealership technicians should always check this site to
confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is
important to routinely use this tool to verify eligibility because not all similar vehicles may be
involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the “Service
Update Bulletin Information” link under the “Service” tab in GM GlobalConnect (US) or attached
to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that
return for service, for any reason, and are still covered under the vehicle's base warranty should
also be checked for vehicle eligibility.

Copyright 2013 General Motors. All Rights Reserved.

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January 2013

Bulletin No.: 12259

PART INFORMATION
Very few vehicles are expected to require replacement of the glove box compartment. If the
inspection determines replacement is required, please order the appropriate part from General
Motors Customer Care and Aftersales (GMCC&A). Normal orders should be placed on a DRO
= Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO =
Customer Special Order.
SERVICE PROCEDURE
Figure 1 – XTS Power Glove Box Assembly

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(1) Actuator Cam
(2) Cam Tension Screw
(3) Actuator Cable Adjuster
(4) Cable Adjuster Set Buttons
(5) Actuator Cable
(6) Actuator
(7) Dampener Assembly
(8) Cam Return Spring

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Bulletin No.: 12259

Preliminary Electrical Check

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Note:
If the electrical switch is inoperative, or the glove box door is not releasing on either side, the door
can be opened by inserting a small screwdriver, or similar tool, into the right side latch opening (1)
and manually tripping the release.
Operate the glove box door electrical switch and listen for the sound of the actuator motor cycling.
• If you can hear the actuator cycling, move to Step 1 of the repair table below to verify if
further repairs are necessary.
• If you cannot hear the actuator cycling, inspect the electrical connections to verify power to
the glove box door actuator. Re-try the door after power to the actuator is established. If the
door opens/unlatches, move to Step 1 of the repair table below. If power is verified and the
actuator does not function, refer to I/P Compartment Door Latch Release Malfunction in SI.
Step

Action

Yes

No

Important: The test for correct operation should be done with the glove box assembly snapped
into position in the I/P and the actuator connection established.
Operate the glove box door electrical
switch. Proper function is defined as ten
successful open/close cycles.
1

Does the door open completely ten
times?
Manually close the door. Does the door
latch securely ten times?

Go to Step #5
Go to Step #2
System OK

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January 2013

If the outboard top corner of the glove
box is rearward of the surrounding
surface, verify lack of latch engagement
by pulling on the corner of the glove box
2
(see Figure #2).
Does the outboard corner of the door
easily move rearward?

Bulletin No.: 12259

For vehicles built prior
to October, 15 2012 Go
to Step #3

For vehicles built on or
after October, 15 2012
Go to Step #8
Go to Step #4

Complete the following lower air
bag/bracket adjustment procedure (see
Figure #3):
• Remove the right side I/P insulator
(hush) panel and 2 retaining screws.
• Loosen the two nuts (1) that attach
the passenger side lower air bag
module (2) and support bracket (3).
• Push the bracket and air bag as far
to the right (outboard) as possible.
3

• Rotate the bracket by pushing the
bracket forward in vehicle on the
right side and pulling rearward on
the left (inboard) side.
• While still holding the bracket in
this position, re-tighten the two
nuts.
• Re-install the hush panel and
screws.
Re-try the door. Does the door latch
completely?

4

5

Go to Step #4

Problem is inside the
sealed door assembly
and cannot be
repaired. Go to Step
#15

System OK

Go to Step #5

Repeat opening and closing the door ten
times.
Does the door operate correctly for ten
iterations?

Does the outboard side of glove box door
disengage, but the inboard side does not?

For vehicles built prior
to October, 15 2012 Go
to Step #7
For vehicles built on or
after October, 15 2012

Go to Step #6

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January 2013

Bulletin No.: 12259
Go to Step #8

For vehicles built prior
to October, 15 2012
Go to Step #7

6

Does the inboard side of glove box door
disengage, but the outboard side does
not?

7

Check the ribs on the upper left inboard
Cut or shave off the ribs
side of the glove box door (see Figure 4). using a sharp knife. Go
Are they present?
to Step #8

Go to Step #10

8

Re-try the door; does the door open
completely?

Go to Step #9

Go to Step #10

System OK

Go to Step #10

Go to step #12

Go to Step #11

System OK

Go to #12

9

10

Does the door operate correctly for ten
iterations?

Remove the glove box assembly and
check the cam for looseness (see Figure
5).

Tighten the screw at the center of the
cam ¼ turn, but verify the cam will
return to the design position. Retry
opening and closing the door.
Does the door operate correctly for ten
iterations?

12

For vehicles built on
or after October, 15
2012 Go to Step #8

Repeat opening and closing the door ten
times.

Is the cam tight?

11

Problem is inside the
sealed door assembly
and cannot be repaired.
Go to Step #15

Check to verify that the cable adjustment Electrical, rib, cam, and
set clip is snapped down (see Figure 6)
adjustment problems
have been eliminated.
Go to Step #15

Go to Step #13

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Bulletin No.: 12259

Complete the following cable adjustment
procedure (see Figure 7):
• Release the cable locking mechanism
by pulling up the cable set buttons
(cable should be free to move inside
the retainer).
• Align hole in cam to the hole in the
glove box housing and set with a pin.
13

• Once the cam position is set with a
pin, the cable can be set statically by
letting its own return spring set that
length prior to clipping the locking
feature (cable set clips) into place.
Listen for an audible double-click.

Note: The actuator cable must be
Electrical, rib, cam, and adjustment
secured on both ends to function properly.
Go to
problems have been eliminated. Go
Does the door open completely?
Step #14
to Step #15

14

15

16

Repeat opening and closing the door ten
times.
Does the door operate correctly for ten
iterations?

System
OK

Go to Step #15

Go to
Step #16

Repeat all the repair steps
beginning with #1 until the door
opens and closes properly ten
times.

System
OK

Repeat all the repair steps
beginning with #1 until the door
opens and closes properly ten
times.

Replace the glove box assembly. Refer to
I/P Compartment Replacement in SI.
Have the electrical, rib, cam, and
adjustment problems been eliminated?

Repeat opening and closing the door ten
times.
Does the door operate correctly for ten
iterations?

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Bulletin No.: 12259

Figure 2 – Latch Engagement Outboard Top Corner of Glove Box

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Figure 3 – Passenger Side lower Air Bag Bracket Adjustment

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Figure 4– Inboard Ribs Removal

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Carefully cut or shave off the ribs (1) using a sharp knife.

Figure 5– Cam Tension Adjustment

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(1) Cam Tension Screw

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January 2013
Figure 6– Cable Adjustment Set Clip

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Figure 7– Cam Align/Cable Adjust

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(1) Cam Set Pin Hole
(2) Press Locking Feature

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Bulletin No.: 12259

WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2745

Description
Inspect Glove Box Function
Add: Remove Ribs from Glove Box Door
Add: Adjust I/P Lower Airbag Bracket
Add: Replace Glove Box Assembly
Add: Remove/Install Glove Box, Adjust Cam/Tension Cable

Labor
Time
0.2
0.1
0.2
0.8
1.1

Net
Item
N/A

DEALER PROGRAM RESPONSIBILITY
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your
facility for service in the future, and the vehicle is still covered under the New Vehicle Limited
Warranty, you must take the steps necessary to be sure the service update correction has been
made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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