Bulletin No.: 12258
Date: October 2012

Recall Bulletin

F/CMVSS NONCOMPLIANCE RECALL
SUBJECT:

Rear Seat Head Restraint May Not Lock in Upright Position

MODELS:

2013 Cadillac XTS

Very few vehicles are expected to require head restraint replacement. If a vehicle in dealer
inventory requires replacement of the head restraint(s), dealers are to hold the vehicle until the
head restraint is replaced.
CONDITION
General Motors has decided that certain 2013 model year Cadillac XTS vehicles fail to
conform to Federal/Canada Motor Vehicle Safety Standard 202 for the head restraint height.
The rear seat head restraint may not lock in the upright position after being folded forward. If
the head restraint is adjusted to the lowest position and does not lock, it will fall forward. This
position of the head restraint is not meant to be used while an occupant is seated in that
designated seating position, and will not meet the height required by the Standard.
This
could increase the occupant's risk of injury in the event of a vehicle crash.
CORRECTION
In accordance with the procedures outlined in the Service Procedure section, dealers are to
inspect the rear head restraints to ensure that they lock in the upright position. If they do not,
dealers are to replace the head restraint.
VEHICLES INVOLVED
All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle
History screen in GM Global Warranty Management system. Dealership service personnel
should always check this site to confirm vehicle involvement prior to beginning any required
inspections and/or repairs. It is important to routinely use this tool to verify eligibility because
not all similar vehicles may be involved regardless of description or option content.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to US and Canadian dealers through the GM GlobalConnect Recall
Reports, or sent directly to export dealers. Dealers will not have a report available if they have
no involved vehicles currently assigned.
Copyright 2012 General Motors. All Rights Reserved.

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October 2012

Bulletin No.: 12258

The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Important: It is estimated that very few of the involved vehicles will require head
restraint replacement.
Head restraints, if required, are to be obtained from General Motors Customer Care and
Aftersales (GMCC&A). Normal orders should be placed on a DRO = Daily Replenishment
Order. In an emergency situation, parts should be ordered on a CSO = Customer Special
Order.
SERVICE PROCEDURE
Note: Perform Steps 1-7 five (5) times on both rear seat head restraints to verify the condition
of the rear seat head restraints. Replace rear seat head restraints that do NOT lock and
remain in the upright position.

2964026

1.

Verify that the rear seat head restraint is in the upright seating position.

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Bulletin No.: 12258

2964027

2.

Push rear seat head restraint release button (1). Depressing the rear seat head restraint
release button allows the rear seat head restraint to be folded.

3.

Ensure the rear seat head restraint folds down after depressing the rear seat head
restraint release button (1).

4.

Verify that the rear seat head restraint release button returns fully from the depressed
position.


If the rear seat head restraint release button returns fully from the depressed position,
proceed to Step 5.



If the release button does NOT return from the fully depressed position, the rear seat
head restraint will remain unlocked and will NOT stay in the upright seating position.
Replace the rear seat head restraint if it will NOT remain in the upright seating
position. Refer to Rear Seat Head Restraint Replacement in SI. Begin this inspection
again on the second head restraint.

2964030

5.

Cycle rear seat head restraint into the upright seating position.

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Bulletin No.: 12258

2964026

6.

Verify that the rear seat head restraint release button returns fully from the depressed
position.
 If the release button returns fully from the depressed position, proceed to Step 7.
 If the release button does NOT return fully from the depressed position, the head
restraint will remain unlocked and will NOT stay in the upright position. Replace the rear
seat head restraint if it will NOT remain in the upright seating position. Refer to Rear
Seat Head Restraint Replacement in SI. Begin this inspection again on the second
head restraint.

2964032

7.

Verify that the rear seat head restraint is locked into the upright position with a push/pull
from the top of the rear seat head restraint.
 If the rear seat head restraint locks and remains in the upright position, proceed to Step
1 and perform the inspection for a total of 5 times on each rear seat head restraint.
 If the rear seat head restraint does NOT lock and remain in the upright seating position,
replace it. Refer to Rear Seat Head Restraint Replacement in SI. Begin this inspection
again on the second head restraint.

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Bulletin No.: 12258

COURTESY TRANSPORTATION – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer
inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited
Warranties. The availability of courtesy transportation to customers whose vehicles are within
the warranty coverage period and involved in a product program is very important in
maintaining customer satisfaction. Dealers are to ensure that these customers understand
that shuttle service or some other form of courtesy transportation is available and will be
provided at no charge. Dealers should refer to the General Motors Service Policies and
Procedures Manual for Courtesy Transportation guidelines.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2676
V2677

Description
Inspect Rear Seat Head Restraints – No Further Action is Required
Inspect and Replace One Rear Seat Head Restraint
Add: Replace Second Rear Seat Head Restraint

Labor
Time
0.2
0.3
0.1

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle.
CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not
comply with the standard identified above. Under Title 49, Section 30112 of the United
States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows

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October 2012

Bulletin No.: 12258

does not comply with an applicable Federal Motor Vehicle Safety Standard. As a
consequence, if you sell any of these motor vehicles without first performing the recall
correction, your facility may be subject to a civil penalty for each such sale.
DEALER RECALL RESPONSIBILITY - All
All unsold new vehicles in dealer's possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your facility for service in the future, you must take the steps necessary to be sure the recall
correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

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