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Bulletin No.: 12180B

Door Module Repair Tips
To ensure the door module repair is completed correctly, refer to the following repair tips.

2917379



Ensure the protective coating covers the connector pins, traces and vias (holes) in the
application area of the contact board. Apply the protective coating to the top side of the
contact board. Apply the protective coating over the entire length (10) of the contact board
from the ESD protective barrier tape edge (8) to the contact board edge.

3462471



Do NOT apply the protective coating to the contact board (1) and switch contact points (2)
underneath the ESD protective barrier.

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Bulletin No.: 12180B

3462477



The cure time for the protective coating is 1 hour. To avoid part damage, do NOT remove
the ESD protective barrier (1) or assemble the door module until the protective coating has
cured.



Remove the ESD protective barrier (1) from the contact board BEFORE assembling the
door module. Do NOT assemble the door module with the ESD protective barrier on the
contact board.

CUSTOMER REIMBURSEMENT – For US
Customer requests for reimbursement of previously paid repairs for the recall condition are to
be submitted to the dealer by February 28, 2014, unless otherwise specified by state law. If
this is not convenient for the customer, they may mail the completed Customer
Reimbursement Request Form and all required documents to the GM Customer Assistance
Center.
All reasonable and customary costs to correct the condition described in this bulletin
should be considered for reimbursement. Any questions or concerns should be
reviewed with your District Service Manager – Aftersales prior to processing the
request.
When a customer requests reimbursement, they must provide the following:




A completed Customer Reimbursement Request Form. This form is mailed to the
customer or can be obtained through GM GlobalConnect.
The name and address of the person who paid for the repair.
Paid receipt confirming the amount of the repair expense, a description of the repair,
and the person or entity performing the repair.

IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30
days of receipt. If a reimbursement request is approved, the dealer should immediately issue
a check to the customer and submit an appropriate warranty transaction for the incurred
expense. If a reimbursement request is denied, the dealer MUST provide the customer with a
clear and concise explanation, in writing, as to why the request was denied. The bottom

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June 2013

Bulletin No.: 12180B

portion of the Customer Reimbursement Request Form may be used for this purpose. If the
denial was due to missing documents, the customer can resubmit the request when the
missing documents are obtained, as long as it is still within the allowed reimbursement period.
Warranty transactions for customer reimbursement of previously paid repairs are to be
submitted as required by GM Global Warranty Management. Additional information can also
be found in Warranty Administration Bulletin 11-00-89-004.
CUSTOMER REIMBURSEMENT - For Canada and Export
Customer requests for reimbursement of previously paid repairs to correct the condition
described in this bulletin are to be submitted to the dealer prior to or by February 28, 2014.
When a customer requests reimbursement, they must provide the following:
-

Proof of ownership at time of repair.
Original paid receipt confirming the amount of unreimbursed repair expense(s)
(including Service Contract deductibles), a description of the repair, and the person or
entity performing the repair.

All reasonable and customary costs to correct the condition described in this bulletin should be
considered for reimbursement. Any questions or concerns should be reviewed with your GM
representative prior to processing the request.
WARRANTY TRANSACTION INFORMATION
Submit a transaction using the table below.
Labor
Code
V2739
V2740

Description
Functional Test & Verify Part Number – No Further Action Req'd
Functional Test & Install Protective Coating to Driver Side Door
Lock Window Switch
V2736 Functional Test & Door Lock & Side Window Switch
Replacement (inc. programming)
V2737* Customer Reimbursement Approved – Not for Saab Use
V2738 Customer Reimbursement Denied - For US dealers only

Labor
Time
0.3
0.7

Net
Item
N/A
N/A

0.5

N/A

0.2
0.1

**
N/A

*

Customer reimbursement will NOT close this recall. The service procedure contained in
this bulletin must still be performed.

**

The amount identified in “Net Item” should represent the dollar amount reimbursed to the
customer.

CUSTOMER NOTIFICATION – For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter
included with this bulletin).

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Bulletin No.: 12180B

CUSTOMER NOTIFICATION – For Export
Letters will be sent to known owners of record located within areas covered by the US National
Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify
customers using the attached sample letter.
DEALER RECALL RESPONSIBILITY – For US and Export (US States, Territories,
and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used
item of motor vehicle equipment (including a tire) covered by this notification under a sale or
lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject
to a recall of this type must be adequately repaired within a reasonable time after the customer
has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima
facie evidence of failure to repair within a reasonable time. If the condition is not adequately
repaired within a reasonable time, the customer may be entitled to an identical or reasonably
equivalent vehicle at no charge or to a refund of the purchase price less a reasonable
allowance for depreciation. To avoid having to provide these burdensome remedies, every
effort must be made to promptly schedule an appointment with each customer and to repair
their vehicle as soon as possible. In the recall notification letters, customers are told how to
contact the US National Highway Traffic Safety Administration if the recall is not completed
within a reasonable time.
DEALER RECALL RESPONSIBILITY – All
All unsold new vehicles in dealers' possession and subject to this recall must be held and
inspected/repaired per the service procedure of this recall bulletin before customers take
possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless
of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for
which there is no customer information indicated on the dealer listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the
instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin
for your use in contacting customers. Recall follow-up cards should not be used for this
purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in
your dealership for service in the future, you must take the steps necessary to be sure the
recall correction has been made before selling or releasing the vehicle.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that
may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools,
equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to
your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Bulletin No.: 12180B

Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and
Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in
certain 2006 model year Chevrolet TrailBlazer EXT and GMC Envoy XL; 2006-2007 model
year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles. As a result, GM is
conducting a safety recall. We apologize for this inconvenience. However, we are concerned
about your safety and continued satisfaction with our products.

IMPORTANT




Your vehicle is involved in safety recall 12180.
Schedule an appointment with your GM dealer.
This service will be performed for you at no charge.

Why is your
vehicle being
recalled?

If fluid, such as melted snow containing road salt, enters the driver’s
door module, it may cause corrosion that could result in a short in
the circuit board. A short may cause the power door lock and power
window switches to function intermittently or may stop working. A
short may cause overheating, which could melt components of the
door module, producing odor, smoke, or a fire. Additionally, the
windows may raise or lower themselves, without user input. These
conditions may occur even with the vehicle parked and the key
removed. It is advised that you park the vehicle outdoors until it has
been remedied.

What will we
do?

Your GM dealer will test the driver's window and door lock switches
for proper operation. If the switches function properly, a protective
coating will be applied to the door module. If the switches do not
function properly, a new door module will be installed.
This service will be performed for you at no charge. Because of
service scheduling requirements, it is likely that your dealer will
need your vehicle longer than the actual service correction time of
approximately 20 minutes to 1 hour and 45 minutes, depending on
the repair required.

What should
you do?

You should contact your GM dealer to arrange a service
appointment as soon as possible.

Did you already
pay for this
repair?

If you have paid for repairs for the recall condition, please complete
the enclosed form and present it to your dealer with all required
documents. Working with your dealer will expedite your request,
however, if this is not convenient, you may mail the completed form
and all required documents to Reimbursement Department, PO Box
33170, Detroit, MI 48232-5170. The completed form and required
documents must be presented to your dealer or received by the
Reimbursement Department by February 28, 2014, unless state law

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June 2013

Bulletin No.: 12180B

specifies a longer reimbursement period. Because you have
already had this condition repaired, you do not need to take your
vehicle to your dealer for this recall. Even though you may have
already had this condition corrected, you will still need to take your
vehicle to your dealer for an inspection.
If you have questions or concerns that your dealer is unable to
resolve, please contact the appropriate Customer Assistance
Center at the number listed below.

Do you have
questions?

Division

Number

Buick
Chevrolet
GMC
Guam
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

1-800-521-7300
1-800-222-1020
1-800-462-8782
65-6267-1752
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones
(TTY)
1-800-832-8425
1-800-833-2438
1-888-889-2438

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied
we have done our best to remedy this condition without charge and within a reasonable time,
you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200
New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at
1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National
Highway Traffic Safety Administration Campaign ID Number for this recall is 12V406.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a
copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
GM Recall #12180