File in Section:

Service Bulletin

Bulletin No.:
Date:

00 - General Information
11-00-89-007C
May, 2013

WARRANTY ADMINISTRATION
Subject:

Revised Exterior Labor Operations (Labor Only - No Part Replaced) and Required
Warranty Claim Submission Information

Models:

2014 and Prior GM Passenger Cars and Light Duty Trucks
This bulletin is being revised to add the 2014 model year and update the Labor
Operation List. Please discard Corporate Bulletin Number 11-00-89-007B
(Section 00 – General Information).

Instructions
For the Exterior Labor Operations listed below, on
customer complaint issues that are repaired by labor
only (and no part replacement is necessary), please
use the Claim Submission Chart (at bottom of bulletin)
to create a 10 digit alpha/numeric code to be entered
into the Labor Code Dependency Field.
Warranty Claim Administrators:
Enter the labor operations as usual. Enter the 10 digit
alpha/numeric code in the Labor Code Dependency
Field with no spaces between the characters. Refer to
the examples below that explain how to generate the
codes.
Note: During the initial few weeks of this change,
please enter the requested code in the Correction Field
until the field is enabled in Global Warranty
Management (GWM). Once enabled in GWM, it may
take a few weeks for the independent suppliers to have
the “Labor Code Dependency Field” turned on for these
labor operations in their applications. If you receive a
claim reject stating that this information was missing,
you can use the GWM website to submit the required
claim information.

Copyright 2013 General Motors LLC. All Rights Reserved.

Labor Operation List:
• 1411232 Front Side Door Adjustment
• 1412512 Rear Side Door Adjustment
• 1440244 Front Bumper Fascia Color/Clear Coat
• 1410052 Hood Adjustment
• 1420452 Front Bumper Alignment
• 1440254 Front Bumper Fascia Refinish/
Clear Coat
• 1414632 Liftgate Adjustment
• 1414092 Rear Compartment Lid Adjustment
• 1445654 Rear Bumper Fascia Refinish/
Clear Coat
• 1420122 Front Bumper Fascia Alignment
This 10 digit alpha/numeric code is designed to aid in
making warranty claim processing more efficient by
giving more detailed information for issue problem
solving and reduce the need for extensive verbiage and
inclusion of pictures on the job card by the technician
and warranty administrator.

Page 2

May, 2013

Bulletin No.: 11-00-89-007C

Use the appropriate graphic below to document the
specific location of the customer concern:

Repair Area Identification Grid – Car

2740064

Bulletin No.: 11-00-89-007C

May, 2013

Page 3

Repair Area Identification Grid – SUV

2740067

Page 4

May, 2013

Bulletin No.: 11-00-89-007C

Repair Area Identification Grid – Truck

2740706

Example 1:

Example 2:

Customer complaint on a Buick Regal that the hood
has an excessive gap 7 mm (0.275 in) on the front
driver’s side that is repaired by correctly adjusting the
hood, and no part was replaced. Using the Claim
Submission Chart columns below, the 10 digit alpha/
numeric code to be entered into the Labor Code
Dependency Field would be CO06010007 (referenced
below):
Vehicle Grid = C (for Car)
Location on Grid = O06 (area of complaint on grid)
Customer Issue = 01 (for fit/gap issue)
Issue size (front to back) = 00 (measured gap)
Issue size (up/down) = 07 (measured gap)

Customer complaint on a Chevrolet Traverse that the
rear lower rocker molding on passenger rear is loose/
fastener not attached and was repaired by properly
attaching the molding and no part was replaced. Using
the Claim Submission Chart columns, the 10 digit
alpha/numeric code to be entered into the Labor Code
Dependency Field would be SB22170000 (referenced
below):
Vehicle Grid = S (for SUV)
Location on Grid = B22 (area of complaint on grid)
Customer Issue = 17 (for fit/gap issue)
Issue size (front to back) = 00 (measured gap)
Issue size (up/down) = 00 (measured gap)

Bulletin No.: 11-00-89-007C

May, 2013

Page 5

Claim Submission Chart
Vehicle
Grid

Location on Grid

Customer Issue

Issue Size
(Front to Back of
Vehicle/Grid)

Issue Size
(Up/Down of
Vehicle/Grid)

Appearance
C – Car

See/Use Specific
Vehicle Grid

01 – Fit (Gap)

00 - NA

00 - NA

S – SUV

—

02 – Fit (Contact)

01 – 0 to 1 mm
(0 to 0.040 in)

01 – 0 to 1 mm
(0 to 0.040 in)

T - Truck

—

03 – Fit (Flush - in-board/
out-board)

02 – 1 to 2 mm
(0.040 to 0.079 in)

02 – 1 to 2 mm
(0.040 to 0.079 in)

—

—

04 – Fit (Wavy/Uneven)

03 – 2 to 3 mm
(0.079 to 0.118 in)

03 – 2 to 3 mm
(0.079 to 0.118 in)

—

—

05 – Fit (Alignment)

04 – 3 to 4 mm
(0.118 to 0.157 in)

04 – 3 to 4 mm
(0.118 to 0.157 in)

—

—

06 – Mis Match (Color)

05 – 4 to 5 mm
(0.157 to 0.197 in)

05 – 4 to 5 mm
(0.157 to 0.197 in)

—

—

07 – Dirt/Contamination in
Paint

06 – 5 to 6 mm
(0.197 to 0.236 in)

06 – 5 to 6 mm
(0.197 to 0.236 in)

—

—

08 – Peel/Blister/Bubble

07 – 6 to 7 mm
(0.236 to 0.275 in)

07 – 6 to 7 mm
(0.236 to 0.275 in)

—

—

—

08 – Greater than 7 mm
(0.275 in)

08 – Greater than 7 mm
(0.275 in)

Function/Performance
—

—

—

—

10 – Wind Noise

—

—

—

—

11 – Noise (Rattle/Other)

—

—

—

—

12 – Open/Closing Efforts

—

—

—

—

13 - Scratch

—

—

—

—

14 - Chip

—

—

—

—

15 - Dent

—

—

09 – Leak (Water)

—

—

Damage

Other
—

—

16 – Missing
(Part/Fastener)

—

—

—

—

17 – Loose
(Part/Fastener)

—

—

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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