NHTSA ID Number: 10245732
Manufacturer Communication Number: TJ36514.4.0
TSB/Document Date: 2023-12-04
Summary
Software Update Fails.
Volvo
Car USA LLC
Technical Journal
Technical Journal Title
Ref. No.
Software Update Fails and VIDA Can’t Connect,
VGM Unresponsive
TJ 36514.4.0
Issuer (Dept.)
Issue Date
Technical Service
10/12/23 10/24/23
Car Market
Partner
Status Date
Function Group
United States and Canada 3 US 7510 Volvo Car USA 3900
Function Description
Page
Media, navigation and communication
Page 1 of 3
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
*Added VST Operation No.
If the vehicle is experiencing problems communicating with VIDA, especially in relation to a failed
SWDL, this could be related to the VGM is not responding. Please see text under Service for advice.
Note: This TJ only applies to vehicles with the Android Automotive Operating System.
VGM = Vehicle Gateway Module
SWDL = Software Download
OBD = On-Board Diagnostic
CSC Customer Symptom Codes
Code
Description
22
Diagnostic communication/Wired diagnostic connection to vehicle does not work
23
Diagnostic communication/WiFi diagnostic connection to vehicle does not work
24
Diagnostic communication/Remote diagnostic connection to vehicle does not work
2V
Technician information/Software/Vehicle communication/Not for warranty use
DTC Diagnostic Trouble Codes
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
Steer
Model Year
Plant
Chassis
range
Struc Week
Range
224
2023-9999
-
202222-999952
225
2023-9999
-
202222-999952
227
2023-9999
-
202222-999952
234
2022-9999
-
202122-999952
235
2022-9999
-
202122-999952
236
2022-9999
-
202122-999952
238
2022-9999
-
202122-999952
246
2022-9999
-
202122-999952
256
2023-9999
-
202222-999952
Technical Journal 36514.4.0
Type
Eng
Eng
Desc
Chassis
range
Struc Week
Range
536
ED
E400V6
536
EF
E400V2
2021-9999
-
202037-999952
2022-9999
-
202146-999952
536
EH
E400V8
2024-9999
-
202317-999952
536
EP
E400V16
2024-9999
-
202317-999952
536
ER
E400V12
2024-9999
-
202317-999952
536
K7
BK7KERS
2023-9999
-
202222-999952
536
K8
BK8KERS
2023-9999
-
202222-999952
536
K9
BK9KERS
2023-9999
-
202222-999952
536
L1
BL1KERS
2023-9999
-
202222-999952
536
L3
BL3KERS
2023-9999
-
202222-999952
536
L5
BL5KERS
2023-9999
-
202222-999952
2022-9999
-
202139-999952
539
Sales
Body
Gear
Steer
Model Year
Plant
SERVICE:
If SWDL fails, the VGM may end up in an unresponsive state. To identify if this has happened, the
most indicative symptom is that the car does not show up in VIDA. The car might be readable with
DICE, but it will not be possible to perform a reload or get out of this unresponsive state via the
DICE.
Prior to fault tracing, please check that there is no aftermarket dongle attached to the OBD
connector; this might interfere and cause issues with the vehicle’s diagnostic communication.
To get the car communicating through VIDA, please perform the following steps:
1. Press the OnCall/Connect/Talk Bubble button; if the call is connected, this might trigger the
VGM to respond in VIDA. If this doesn’t help, continue with the below step.
2. *Exchange the VGM with a donor VGM if there is one available (the HW part numbers do not
need to match); if the car shows up in VIDA, connect to the car. Without disconnecting the VIDA
connection, remove the donor VGM and replace it with the original VGM (it is important that this
step is executed within a few minutes).
3. If the car still shows up in VIDA, and diagnostic communication is possible, perform a reload of
the VGM. If successful, the VGM is now restored.
*If a donor VGM is not available, a new VGM will need to be ordered. If this is the case, please
repeat the above procedure, starting at step 2. If the procedure is executed successfully, the new
VGM can now be used as a donor VGM in future cases similar to the one described in this TJ.
If the VIDA connection is not established by the above method, please contact RTS.
Note:
TJ 31946 advises against exchanging components between cars for testing purposes. If unsure on
the procedures and methods described in the above steps, please contact RTS for assistance related
to this TJ; see under Vehicle Report.
Page 2 of 3
2023-10-24
Technical Journal 36514.4.0
Warranty claim info:
To get a warranty claim accepted for a job described in this TJ, please use the attached VST
Operation No.
VST Operation Number
VST Operation Number
Description
36004-2
Software control module downloading
98773-2
Control module (VGM) check acc. to TJ
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support needed”, use function group 3900.
2023-10-24
Page 3 of 3
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TSB/Document ID: TJ36514.4.0
Replacement Service Bulletin Number:
MFR Communication Date: 2023-10-24
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: BACK OVER PREVENTION:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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